Service Improvement
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
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Fix Wordfence issue that stops the firewall from working
The latest version of WordFence adds a firewall. This requires that WordFence is able to write to the /wp-content/wplogs directory, but this is owned by the wrong account when created, causing the firewall to throw up an error. The 'Reset Permissions' button doesn't fix this ownership issue either.
2 votesWordfence has been removed from the default deployments. Let us know if issues persist when deploying outside of the base install.
Cloudways Team
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Offer data center in Hongkong
In order to target traffic from China, you must have servers in Hong. Otherwise, customers will face connectivity issues.
5 votes -
Enable or Disable Short Open tag
Ability to Enable or Disable Short Open tag in php
5 votesControl of short open tag is now added in Server Settings → Advanced tab. By default it is disabled.
Cloudways Team
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Add PHP7 logging on New Relic
Please can you update the New Relic PHP agent to work with PHP7. This is now availabie: https://discuss.newrelic.com/t/php-7-support-is-out/35274
6 votesThis has been now done.
Cloudways Team
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Remote mysql database access
The ability to connect remotely to a hosted database on a server, possibly an IP whitelist
69 votesRemote access to MySQL database is now available on Platform.
To allow MySQL remote connection you’d require to whitelist your IP Address.For more information, please refer to the following KBs.
https://support.cloudways.com/allow-remote-mysql-database-connections/
https://support.cloudways.com/setting-up-remote-mysql-database-connections/
Cloudways Team
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Disk Space Details/Quota Per Application
At the Application Tab. Display Application Disk Data and Disk DB usage in numeric stats and Chart.
Purpose - to help us determine what app has increased in size and/or to help manage disk size.
279 votesGood news! Application disk usage information and graphs are now live , and we hope it delivers excellent value and simplify disk management for our users.
https://support.cloudways.com/how-to-view-application-disk-usage/We understand that this feature was on the wish list of many users and the release comes a bit late than promised. The feature required extensive testing, thus requiring this long for general release.
Cloudways Team
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Backup single applications
Actually, we can take SERVER backups but we can RESTORE single applications. This is good but it would be great if we could also take a backup of a single application.
Consider this : we'll deploy an upgrade but before we want to made a backup that we can restore just after deployment if anything goes wrong.
- Actually, we need to take a full server backup, which takes several minutes ;
- I f we could made a backup of this single app, it would take 90% less time.
This could be placed at the same level than RESTORE tab under…
199 votesSupport for taking a single application backup is now available in Cloudways Platform. For instructions please follow the link: https://support.cloudways.com/backup-a-specific-application/
Cloudways Team.
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Add dashboard for applications
We have a console for Servers, where we can list all of our servers, enter each one and see the list of Applications on that server (by hitting application management and then viewing the drop-down list)
I'd like a console for viewing all applications, independent of server, so we could find a specific site without having to trudge through each server screen.
It'd simply act as a list of shortcuts directly into the Application Management screen for each.
At the end of the day, we only care about our Applications, that we need servers to host them is incidental, ideally…
14 votes -
Cloudways should add DDoS protection service
DDoS is a common problem now, maybe Cloudways can add a DDoS Mitigation service and upgrade their Network hardware to secure against Level 3 DDoS attacks
345 votes -
White-label application URL
To me not having a white-label Cloudways application is absolutely of no concern. The only concern I have (because I offer clients managed Wordpress hosting) is the fact that the application-url is not white-label. If only I could have my brand name in stead of Cloudways I am done.
0 votes -
227 votes
Cloudways is now offering CDN service in partnership with StackPath (formerly known as MaxCDN).
This service is available as an Add-on, which would cost you $1 per application for 25GB bandwidth.
For details please follow link below,
https://www.cloudways.com/blog/introducing-cloudways-cdn/Cloudways Team.
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Option to DELETE Team Member.
Love the ability to add team member. However there's no way to DELETE a team member. Once this team member is added, his/her email is forever associated as a team member to one Cloudway account and there's no way to use this email username for another Cloudways account. Yikes!
1 voteThis has been done and it is already live. Thanks for your feedback.
Cloudways Team
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Transfer servers or applications between accounts
I would love to be able to start a new server and transfer it to my client once I'm done so he would be billed for it.
On AWS you can change the billing for a specific stack.74 votesReal server transfer is now in place:
https://support.cloudways.com/how-to-transfer-server-to-another-account/Cloudways Team
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Option to update composer
Composer can not be updated without sudo permissions. You should make this option available as all modern php frameworks are based on composer.
5 votesComposer is now auto-updated on deployment (so new servers get latest version) and recurring updates happening bi-weekly automatically.
Cloudways Team
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Install NodeJS in Click&Go
Install NodeJS in ClicknGo
89 votes -
wildcard ssl
Provide Let's Encrypt free wildcard SSL
https://letsencrypt.org/2017/07/06/wildcard-certificates-coming-jan-2018.html
46 votesSupport for Let’s Encrypt Wildcard is now available in Cloudways Platform.
For more info please refer to the KB as follows;https://support.cloudways.com/lets-encrypt-wildcard-ssl/
Cloudways Team
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Please update composer on server
Composer auto update not working on new server deployment. Please fix this.
2 votesThanks for the information, issue had been identified (minor glitch with some of the servers) and resolved, new servers will now have latest version of composer.
Cloudways Team
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Edit Wildcard SSL Support Article
In the article on creating wildcard SSL certs the image in Step 3 is misleading.
Currently suggests using the FULL URL for 'Host' when all you need to add is:
_acme-challenge.
This took ages with Live Chart to figure out.
Thanks
1 voteThank you for contributing your valuable suggestions.
Image in Step -3 has been updated.
Cloudways Team
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Upgrade PHP Version 7.2 for WordPress
To run WordPress we recommend your host supports:
- PHP version 7.2 or greater
- MySQL version 5.6 or greater OR MariaDB version 10.0 or greater
- HTTPS support
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https://wordpress.org/about/requirements/34 votesCloudways is pleased to announce that it now supports PHP 7.2. You can upgrade your servers’ PHP version anytime from Settings & Packages tab in Server Settings page.
Learn more on our blog – https://www.cloudways.com/blog/php-7-2-hosting-on-cloudways/
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Please introduce php 7.2
stabel official version has been released over 10 days ago
its 20% faster than php 7.1
Really looking forward to it.
12 votesCloudways is pleased to announce that it now supports PHP 7.2. You can upgrade your servers’ PHP version anytime from Settings & Packages tab in Server Settings page.
Learn more on our blog – https://www.cloudways.com/blog/php-7-2-hosting-on-cloudways/
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