Service Improvement
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
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Please activate the Bahrain AWS datacenter
Please enable it asap, as it will be beneficial for us serving the Middle East.
Thanks and regards
2 votes -
Push and Pull Individual Tables and Folders between staging and live environment
Hello team, pushing and pulling individual tables and folders between staging and the live environment is better compared to transferring the entire database or files. Because in Woocommerce, pushing the database might lead to loss of orders made in between.
13 votes -
Control Panel-based toggle to enforce https
Instead of forcing us to dig up the htaccess file for modifications, make this a simple Control Panel-based modification.
1 vote -
Add Amazon AWS Stockholm/Sweden Region
Please add the new Europe Nordic Region for Amazon AWS
6 votes -
Reset permision to master and user
It is very important have the possibility from console or from the web panel reset the permissions to the application user. Today we can res
1 vote -
wildcard ssl
Provide Let's Encrypt free wildcard SSL
https://letsencrypt.org/2017/07/06/wildcard-certificates-coming-jan-2018.html
46 votesSupport for Let’s Encrypt Wildcard is now available in Cloudways Platform.
For more info please refer to the KB as follows;https://support.cloudways.com/lets-encrypt-wildcard-ssl/
Cloudways Team
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Update ElasticSearch version to latest
ElasticSearch package is outdated and needs to be updated to be compatible with my current applications.
73 votesElasticsearch 6.5 is now available in Cloudways Platform. For instructions, please follow KB guide below
https://support.cloudways.com/configure-elasticsearch-on-cloudways/
Cloudways Team.
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Ecommerce staging enviroment enhanchment
Staging enviroment withouth syncing the orders from staging back to the live enviroment. It would be great to have this feature, as the orders on the live site should always be leading.
This also goes for WooCommerce shops.
7 votes -
Update Laravel 5.6
Currently, you have laravel 5.5 version as the latest version. But the latest version of Laravel is 5.6 right now.
I would like to suggest you upgrade laravel from 5.5 to 5.6 because currently I am working on 5.6 but your system doesn't support that.
12 votes -
Support and upgrade to mysql 5.7 and varnish 5.
When will cloudways support or upgrade to mysql 5.7 and varnish 5?
tks.
32 votes -
PHP 7.2
PHP 7.2 is not far from release. Please can you at least provide details on an expected implementation date.
26 votesCloudways is pleased to announce that it now supports PHP 7.2. You can upgrade your servers’ PHP version anytime from Settings & Packages tab in Server Settings page.
Learn more on our blog – https://www.cloudways.com/blog/php-7-2-hosting-on-cloudways/
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Backup (costs): more transparency desirable and possibility to disable the backup service
1) Backups of server is a payed service. Totally fair, but it is not noted anywhere inside the platform portal. You have to dig like 3 articles deep to find out the actual costs for backup storage. It would be nice if in the server settings this was more transparent communicated.
2) Once you have multiple servers it is nearly impossible to find out what is actually charged per month for backup storage costs and what is droplet cost. Some reporting on this would be helpfull.
3) And last but not least, I think backup should be optional. I can…
138 votes -
Allow Supervisor installation for laravel queue workers
As Laravel mention in its docs, to keep a queue worker deamon alive, you have to confgure supervizor.. Laravel Forge has in its default app stack supervizor installed and a UI for its config.
Please install supervizor in laravel stack apps, Redis is great, and thank you, but we still need supervizor to keep queues deamon alive
Queues are used for jobs, event handling, mails, notifications
77 votesSupport for supervisor is now available on Cloudways Platform. At the moment it is only supported for Laravel apps
Please read KB below for instructions.
https://support.cloudways.com/configure-supervisord-on-cloudways/
Cloudways Team
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Notification when Elastic Mail quota is reached.
My Elastic Mail stopped working and apparently I hit my quota. Since there was no notification - my clients lost $???? worth of new business leads. You should allow us to view the email logs and notify us if we hit our quota.
16 votes -
Add geo detection capabilities into Varnish
Please add geo detection capabilities into Varnish, this will accelerate use case scenarios where geo detection is essential.
For e.g. in WooCommerce, their current method to provide multi-currency that's compatible with cache is using Woocommerce based geo detection, which tends redirects the visitor 4 times to the correct URL of the page with the correct currency/tax displayed.
Other multi-currency plugins attempt improve this but their loading speeds are too slow, drastically affecting woocommerce store loading times, and making caching useless.
By having geo detection capabilities right in the server stack (Nginx or Varnish, which ever is hit first by visitors)…
5 votes -
ALLOW a Single Person (and their email) to be a TEAM MEMBER on MORE THAN ONE ACCOUNT
Allow a way for a SINGLE person (and their email) to be associated as a TEAM MEMBER on more than one account.
At the moment, a person would need to create several different emails to be be a TEAM MEMBER on more than one account.
There should be a GENERAL ACCOUNT console (that doesn't require a hosting/server plan.... however it CAN support a purchased plan if desired) that is separate from any TEAM MEMBER access associations.
On the console you should be able to see all of the accounts you are associated as a TEAM MEMBER on... and access them…102 votesThank you for your patience.
This feature is now live on the Platform. You will now be able to add a team member on more than one account.
We will be happy to hear what you think of this improvement.
Cloudways Team
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Please add TFA option for team account. Not only the main account
Please add TFA option for team account. So the server security never get compromised by team account hijack
16 votesThis is now available for Team Members along with the main/primary account.
For more info please refer to link as follow: https://www.cloudways.com/blog/two-factor-authentication/
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Hosting email addresses
Every hosting provider I have used allowed me to create as many email addresses as I wanted without an extra cost.
At the moment, I need to pay for two servers because on your server I need to pay monthly for each email account. I have one server with you (I host my websites on it), and the other with another company (I host on it the email addresses for these sites.
Could you make my and other life easier by adding an option in the app console for creating and hosting email accounts?
37 votesAs other users pointed, we have partnered with Rackspace to offer mailboxes at a very discounted rate (best pricing for very reliable Rackspace Email mailboxes that you will find anywhere).
More information here:
https://www.cloudways.com/en/addon/rackspace-email-hosting.phpWe don’t have plans to support deploying mailboxes on our servers as we see email as a completely different service than web hosting, that is what we are trying to be very good at.
Cloudways Team
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Manage rackspace email accounts from within console
The current option to add mailboxes from Rackspace is extremely limited.
The only way to order them, is via a small window and is very limited information.
I have no details at all about current mailboxes, quota usage etc...
Also, the only way to order mailboxes is by TYPING in the details in the window including the desired password for the mailbox???
Afterwards, I get a confirmation back from support with the password in the email.
It's completely unsafe to communicate about passwords this way.And lastly, there is no control at all about the mailboxes.
I can't create extra…36 votes -
WordPress and Woocommerce apps should both use Woo Varnish by default
My suggestion is that all WordPress apps use the Woocommerce Varnish by default.
This way there's no risk of a user installing a normal WordPress app and later installing Woocommerce on it, only to find out that their cart is broken because of Varnish.
Here is why:
I found out that the WordPress app uses a unique Varnish and the Woocommerce app uses it's own unique Varnish.
I ran into a problem with a WordPress app that I later decided to install Woocommerce on. Once I did, the normal wp Varnish did not support Woocommerce and it broke my cart…
32 votes
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