Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. allow image pasting in your Intercom system

    Cloudways uses a support chat system called Intercom. Many companies use it.

    When I have support issues with other companies and need to show a picture, I can just copy an image from my screen and paste in the Intercom chat.

    But for some reason, your Intercom is set in a way that prevents me from easily pasting images. It is very challenging to get the images to you - many extra steps.

    I'm going to be with you guys for a long time. It would be nice for your Intercom to be set up to allow easy image pasting…

    1 vote

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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  2. Security

    Hi there,

    I recently learned about the login lock feature at BigScoots.

    The Login Lock feature allows for an extra layer of login security on the WP admin dashboard. You can read more about it at the link below:

    https://blog.bigscoots.com/wordpress-optimized-portal-wpo/#admin-security-lock

    Will Cloudways be releasing something similar soon? It would be great to have an extra layer of login security available for our sites.

    1 vote

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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  3. Support.apple.com/iphone/restore

    If your iPhone screen freezes and this link (support.apple.com/iphone/restore) appears at the top of your phone screen, the best way you can fix it is to force your iPhone Is to reboot. It's easy to force a reboot of your iPhone and it may help you get rid of the frozen screen on your device.

    https://www.quickfixnumbr.com/support-apple-com-iphone-restore/

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. FFMPEG

    Please update ffmpeg version it's important please.

    1 vote

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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  5. SOLVED: Can I unlock Yahoo email account?

    You can unlock your Yahoo email account password by following the mentioned simple steps;
    At first, you have to open the browser page on your PC & go to the Yahoo account sign-in page
    There in you will click on the trouble signing in option.
    Now you will have to enter the Yahoo sign-in linked phone number in the field.
    Now you will receive the verification code & you have to enter the code into the verification field & click on continue.
    At last, you will get the Yahoo password page wherein you will need to enter the new password…

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. Vultr Stockholm Sweden server location

    Now that Vultr have set up a Stockholm, Sweden server location i really would like to see it become available in Cloudways soon!

    https://www.vultr.com/news/Announcing-Our-New-Cloud-Computing-Location-in-Sweden/

    1 vote

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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  7. PHP-FPM Log buffer length limit issue needs resolving

    There is an issue on servers configured by Cloudways, in which the PHP-FPM log buffer (error msg length) is set to 1028 bytes. This is too short for many errors messages generated by Wordpress.

    It results in many entries of:
    "Message":"AH01071: Got error 'the log buffer is full (1024). The access log request has been truncated.'"

    In the PHP error logs views in Application Manager. So rather than seeing the actual error, you end up just seeing this message. Which is, obviously, very unhelpful.

    Apparently it's due to the setting of log_limit setting in PHP-FPM, complied with Nginx.
    You can…

    14 votes

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    2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Dedicated Nodejs servers

    Dedicated Nodejs servers that support per application environments

    1 vote

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    0 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  9. Support deployment via AWS CodeCommit

    Currently, you support deployment via Github. But our projects are in AWS CodeCommit, not Github. We request you support AWS CodeCommit.

    1 vote

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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  10. Show SSL across the server in one place

    Can we have an information window for the sever showing which applications have an SSL certificate enabled and which don't (expired) ...

    We have had issues with auto renewal not working and without going to each application in turn, it is impossible to see at a glance which renewals have failed

    1 vote

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Explain DO Premium / Vultr High Freq Server Differences on sales comparison chart

    The comparison chart here:
    https://www.cloudways.com/en/pricing.php
    does not clearly explain the differences between DO and DO Premium and Vultr and Vultr High Frequency

    Add lines to the very top of the unordered list that in a very basic way describe the processor differences:
    * Faster Processors

    1 vote

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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. SSL certificate for eCommerce

    Hello,

    It would be a great Idea to add a standerd second option next to Let's Encrypt. That could be a SSL suitable for eCommerce site.

    And if you want a custom SSL, you stil can use your "Third-party" SSL

    2 votes

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    1 comment  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow us to be able to implement additional security headers.

    I'd like to have the abiity to implement the following headers on NginX and Apache so I can convince my clients they can pass Header Security Test in conjunction with PCI/DSS. The following are recommendations.

    NginX Headers
    addheader X-Frame-Options "SAMEORIGIN" always;
    add
    header X-Xss-Protection "1; mode=block" always;
    add_header X-Content-Type-Options "nosniff" always;

    Apache Headers
    Header always set X-Frame-Options "SAMEORIGIN"
    Header always set X-Xss-Protection "1; mode=block"
    Header always set X-Content-Type-Options "nosniff"

    Referrer-Policy: strict-origin-when-cross-origin

    18 votes

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    2 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  14. One Click Install for Wikis

    The ability to install a Wiki platform like MediaWiki, Wiki.js or DokuWiki would be very helpful. I'm not even sure these are supported for installation through PHP

    1 vote

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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  15. 36 votes

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    9 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  16. Let us create staging/clones for multiple sites/applications at once

    When we perform site care monthly for 100+ sites, having to wait for each staging to build before spinning up staging for another site slows everything down a lot.

    I'd love to be able to select multiple applications and initiate creation of a staging or clone at once so I can set up the sites for that day without having to check back in every few minutes to start the next staging site.

    1 vote

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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  17. Have a Password Protect for any Application just like Staging Applications

    Just simply allow the same password protection option from the UI like staging applications have for any application.

    1 vote

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Request a ultimate guide on setting up WordPress Multisite on existing site (Subdirectory one)

    Request a ultimate guide on setting up WordPress Multisite on existing site (Subdirectory one)

    I know there is a subdomain ultimate tutorial
    https://www.cloudways.com/blog/wordpress-multisite/#install-wordpress-on-subdirectory
    However, it uses subdomain as example.

    I have searched a lot about setting up the subdirectory multisite on Cloudways, just don't have a great answer.
    Even the support staff from cloudways don't know how to do it. I have asked them twice, they are just unclear about it.

    1 vote

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    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  19. new hosted exchange feature

    I'm an old user but recently I purchased hosted exchange services from another company. I like their usability but I'm more of a cloudways fan. Please I urge you do make your Cpanel like https://www.theemailshop.co.uk/hosted-exchange-email-uk/ as I want to continue your uptime services

    2 votes

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    1 comment  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  20. Improve CRON jobs

    • Allow arguments in the 'simple' cron interface
    • Allow quotes 'simple' cron interface
    • Add functionality to test a cron with a button, and show it's response (like Plesk)
    • Have a clear location for logs when errors are given in crons
    4 votes

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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