Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. 61 votes
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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Now you can updated username and password for both Master Credentials and Application Credentials:
    https://support.cloudways.com/which-is-the-difference-between-master-credentials-and-application-credentials/

    You can also change the database password (please note that you need to update manually the database password in your applications configuration files).

    We don’t have plans to allow FQDN change (FQDN is just meant for you to point your own domain to via CNAME) nor database name / database username changes. These are core to many platform processes and we can’t allow for them to be updated.

    Cloudways Team

  2. Joomla latest version

    There is a client requesting for Joomla latest version in ClicknGo. Currently we have Joomla 3.2.3 whereas Joomla 3.3 is the newest version recommended for new installs. It includes the latest and greatest features of Joomla and mobile/responsive support.

    2 votes
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. Clone Application (on same server or new server)

    I am creating a bunch of mini sites and would like to use all my basic settings on each site without having to do them one by one.

    3 votes
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    completed  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. 32 votes
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    16 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add Export Feature to MySQL admin

    The MySQL admin is fairly limited on features but it is serviceable with one exception. There is no easy way to export your database if you're not skilled in writing SQL code. Being able to export the database is crucial.

    2 votes
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    completed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. hire really good information architects & empower them to design great user experiences.

    Technologists are great, where would be without them. But they shouldn't be in charge of IT. If you want usability, you will get it by hiring information professionals (Information Architects, UX Designers, etc.) and giving the power to create great user experiences. That's how you'll win over me & everyone else out here in your marketplace.

    1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. 6 votes
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    completed  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. 3 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. 2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. 4 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This is now live. You can find the Server Setting option when clicking Manage Server in your account. We will be adding additional parameters that can be controlled from UI to this section.

    Feel free to suggest new parameters you want to be able to set, here in the Suggestions page.

    Cloudways Team

  11. fix your broken javascript

    The chat javascript buttons are broken.
    They are undefined on every single link.

    2 votes
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. 4 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. 4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. 3 votes
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Make information about current payment details available or more easy to find.

    I can't find any details about how our bills are currently being paid, e.g. details about credit card or bank transfers that have happened/are happening. It should really be either displayed or linked from the Billing page or the Info Details page.

    15 votes
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    completed  ·  4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. 42 votes
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    completed  ·  7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. 3 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  20. 3 votes
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    completed  ·  0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
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