Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Add Support to change the Document-Root of an Application (custom web root)

    Allot of modern PHP-Application have several Web-Dir (for example Symfony, Neos etc.) So it should be possible to change the Document-Root on the PHP-Stack. Allow Symlinks as Document-Root would be also great so its possible to deploy applications via capistrano.

    4 votes
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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    This is now live and you can find it in the Application Tab under the rename application folder option.

    We are creating a KB for this.

    Cloudways Team

  2. Add mysql default encoding to server settings

    Not sure if it's a bug in the installation script or a feature, but, currently the default charechter encoding is set to NL (if I remember correctly)
    It should be set to utf8 general

    4 votes
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    4 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  3. Enable NewRelic application monitoring

    Your server monitoring is useful, but it would be nice to be able to monitor specific applications. A way to auto-install the NewRelic client would be especially useful.

    58 votes
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    25 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  4. add wp-cli as a part of the WordPress application

    It would be great to have WordPress applications have wp-cli support out of the box. It is possible to download and set it up manually but many other hosts include it pre-configured.

    9 votes
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    1 comment  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  5. Offer a list view of servers (so more compressed view than current)

    The dashboard interface of servers are nicely looking, but having more than 4-5 servers it will probably quickly be difficult to get at quick overview.

    I suggest making a sort er table like overview alternative on the dashboard which can be toggled between the current verbose one and a compressed one.

    8 votes
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    3 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. you need monitoring

    this is the second time that my SQL stops working.
    If I look at my server it says everything is fine
    it is only when i dig deeper that I can see the MSQL is stop and I need to restart it.
    I did not get any warning, this is not acceptable.
    all my sites were down when they only have little activity
    nobody was working on anything this afternoon when I see the memory plunge briefly

    You should have a system to restart mysql automatically

    This has never happened to me on any other server before

    11 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. 4 votes
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  8. 6 votes
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    2 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  9. Enable PDO_SQLITE PHP extension

    I was currently using google api . and they need PDO and PDO Sqlite .

    Cloudway has PDO on their server but there is no support ofr PDO Sqlite . Please enable it

    2 votes
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    1 comment  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  10. SSH keys to access my servers (instead of passwords)

    Ability to add SSH keys as per digital ocean. Saves password logins when making and deploying changes.

    19 votes
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    5 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  11. No Flash in the Control Panel

    The click'n'go control panel is very slick. It would be more usable without Flash for the "show password" bits. On a MacBook with Flash disabled, getting to copy the password involves looking at the HTML code of the control panel page.

    4 votes
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add multiple domain names for PHP custom apps and solutions like Wordpress multisite

    There are times when we need to point different domains on the same folder, but right now is possible to add only 1 domain per application.
    This will be useful both for custom PHP application and for Wordpress multisite installations.

    6 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. Avail axel command

    Please activate axel command as it is much more faster then wget for data migration.

    4 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. Longer, more secure auto-generated passwords

    The passwords that CloudWays auto-generates are short, and all lower case letters. These are a hacker's dream, and a webmaster's nightmare! Please, please, please make them longer (much longer), and add upper-case letters, numbers, and special characters to the mix! Also provide a script or tool to quickly generate new ones and apply it to existing applications, including for both the database and the SSH access! This is imperative if you don't want your clients getting hacked and giving you a bad name.

    3 votes
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    completed  ·  3 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  15. I was very surprised to find that wildcard SSL certs are not supported with Click&Go, please consider adding support for this.

    It is common practice to protect sub domains of a site with a wildcard SSL cert so when I discovered an error was thrown when trying to create a CRT I was disappointed when everything else about Cloudways so far has been excellent.

    4 votes
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    completed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. 14 votes
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    7 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Better support team (better trained)

    It took me more than an hour to get an answer on a simple question.

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  18. Select Amazon EC2 Instance Type

    Provide an option to select EC2 type, like m3, C1, etc..

    2 votes
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    completed  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. 67 votes
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    7 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    With some delay, but the new console and new website are now live. Fully responsive, you should have a much better experience when accessing both from your mobile devices.

    Cloudways Team

  20. Creation of email accounts from the Click&Go console

    I would like to see the option to create e-mail accounts directly from Click&Go pannel, may be inside the App pannel?

    3 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
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