Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Add the Date of Credit Card (CC) successful authorization and update

    I used to work in an online payment provider, so I see that you can not display most or any of the payment information. So my only feedback could be that it could be a big help for a customer to see the last suceccful payment information date/time. This info should be or can be imported into your system from the payment provider, and makes us sure that our last update were successful.

    2 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add Drupal Drush command pm-update, currently does not work

    Add Drupal Drush command pm-update, currently does not work. In order for this to work, users need permission to write to a file outside of the http root directory. This should be pretty straight forward to create a dir users can write to outside the http root dir. A dir like this could be used for a number of benefits.

    4 votes
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    3 comments  ·  Drupal  ·  Flag idea as inappropriate…  ·  Admin →
  3. Whitelisted IP Addresses from console

    Add the ability to whitelist an IP Address or series of IP's from the Server Settings Screen so that is not effected by the DenyHosts feature "Added the following hosts to /etc/hosts.deny:"

    5 votes
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    completed  ·  3 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add OpenCart as a supported application

    Hi, i think the OpenCart will be an nice app to add, many poeple prefer the OC instead the PrestaShop. Thanks.

    36 votes
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    11 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  5. Modern new user interface - Click&Go

    Some plans to do better interface of your panel ? I know that its not so critical than functions, but still interface need to follow great function :)
    If you check your partners DigitalOcean or now even new beta SendGrid panel it looks nice, clean and simple.

    This panel looks little bit oldies for that kind of quality technology what you offers. I think your quality service deserve also quality user interface.

    My view is, that ''member area'' looks nice and it would be much better if also panel looks similar way.

    I understand that you use many external systems…

    23 votes
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    6 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    So, a bit later than expected but our new console & website are here!. Console, while keeping the simplicity and usability of previous one, is now much nicer and modern (fully developed using Google Material-design guidelines).

    You have a link to test it inside the old console. After receiving feedback and doing the necessary improvements will set it as default.

    You can leave your feedback through a survey accessible inside the new console.

    Cloudways Team

  6. Add Linode As A Hosting Provider

    I have tested Linode myself and found it better than many hosting providers and is also recommended by many websites and companies like WPEngine. As a CloudWays customer I want to suggest that it will be more better for CloudWays (for more sale) and for its customers (for better services) if you add Linode as a hosting provider as you have already added Amazon & Digital Ocean.

    Best Regards,
    Aamer

    143 votes
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    25 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →

    Linode is now available on Cloudways Platform

    You can now launch a Linode cloud server on the Cloudways Platform and get a taste of the best managed cloud hosting experience at very economical prices.

    Cloudways Team

  7. Wildcard Subdomains for WP Multisite App

    When using WP multisite with subdomains, it's a real pain to have to add each subdomain to the app control panel to make it work. Wildcard subdomains are the preferred method, since you only have to set it up one time. After that WP controls subdomains, and so no additional info is required.

    5 votes
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    4 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add feedback.cloudways.com to the Member's Area and Site Footer

    It would be great if the feedback platform could be directly linked from the Member's Area and the Cloudways site footer.

    I always forget how to get back here and I'm sure a lot of customers potential and otherwise would be pleased to see you have taken the time to set a platform like this up!

    4 votes
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    1 comment  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. get rid of the cell phone requirement

    So I just signed into your service and I know it may be unbelievable but I don't have a cell phone number. I don't see the point of the requirement I could go buy a sim card for $2 - $5 but I honestly just dislike cell phones. I had to enter my wife's number in order to activate my account. I have accounts with both linode and digital ocean and didn't have an issue setting up the account without a cell phone but for some reason it's a problem for you guys. Really dumb. You should remove any impediment…

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the feedback! We also have a manual verification process through which we enable accounts without cell phone numbers. However we have activated your account and you may have received an email already with the details. One of our account manager is personally contacting you shortly.

    Thanks,
    Cloudways Team

  10. 84 votes
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    21 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Switch from trial to payment

    We had a trial version, now we were asked by you to upgrade. We did so, unfortunately all our work is gone!
    Any chance to get access to our work of the last week?

    Thanks, Diana

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for upgrading the account.

    Your server has been recovered successfully and one of the account manager will get in touch with you shortly with rest of the details.

    Feel free to contact us via live chat or ticketing system in case you have further queries.

    Thanks,
    Cloudways Team

  12. Offer yearly, bi-yearly payment option (with discount)

    Currently you just offer month to month payment option.

    19 votes
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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    We have added discounts for credit bulk upload. Initial discounts stand at:

    Upload $1000 get 5% extra credit
    Upload $2500 get 10% extra credit
    Upload $5000 get 15% extra credit

    Pre-paid credit has been available for a while now.

    You can find all options under My Funds section in Member Area:
    https://www.cloudways.com/en/member/

    Let us know your thoughts.

    Cloudways Team

  13. The ability to have multiple SSL certificates on ONE server instance

    I would like to see the ability to have multiple SSL certificates on ONE server instance. Right now you have to create another server instance, with its additional costs.

    24 votes
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    12 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    We are happy to announce that this has been finally completed and it is now live. We are updating KBs and creating blog posts related to it, so stay tuned.

    Cloudways Team

  14. Support Amazon C3 family instances

    We are paying for an instance that is way over spaced just to acquire the processing capability that a c3.xlarge will provide without the costly RAM which we do not need.

    Prestashop is a process hungry system. If Cloudways professes to be a Prestashop hosting expert I would have thought you would have known this and accommodated the processing power required on a competitive basis.

    1 vote
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    1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  15. fix "how to add an ANAME"

    https://support.cloudways.com/entries/58407916-How-to-point-my-root-domain-to-my-new-Cloudways-server

    option 1 ends in the middle.
    Your missing a clear explanation of how to add an ANAME.

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote
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    completed  ·  1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  17. 14 votes
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    1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  18. Add APC Settings to the Server Control Panel

    Instead of having to contact support or use .htaccess files to manage APC settings, having the APC Settings directly on the dashboard would be nice

    6 votes
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    2 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →

    By now we have added APC memory. Let us know what else you would want to see under Server Settings related to APC and we will make it happen.

    Cloudways Team

  19. Possibility to create folder above public_html for ClicknGO plan

    ClicknGo plan does not allow to create a folder above publichtml. We have an application that requires repository folder created above publichtml to run in a secure mode. We only have option to upgrade our plan to PowerGrid due to this. An option to create a folder above public_html that would also be backed up to offsite backup would make ClicknGo a perfect plan.

    9 votes
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    completed  ·  1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. 43 votes
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    6 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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