Service Improvement
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
18 results found
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UI for Excluding Images from Nginx vhost to Support webp .htaccess redirect rules
When using a WordPress plugin like WebP Express (https://wordpress.org/plugins/webp-express/) or ewww.io, they are using an htaccess rule to redirect browsers that support webp images to the corresponding webp image files. This however does not work out of the box on Cloudways due to Cloudways' Nginx vhost.
Currently, I need to contact Cloudways for each application I want to add support for webp images to exclude images from the Nginx vhost. After that, the htaccess rules work correctly. This is also described by ewww: https://docs.ewww.io/article/16-ewww-io-and-webp-images
Can you please give us control of excluding images from the Nginx vhost ourselves?…
24 votesHello
Users can now exclude images from their application using the one-click Webp Redirection option available on the platform. for more details please refer to our Knowledge base article.
https://support.cloudways.com/en/articles/5799334-how-to-use-and-serve-webp-images-in-wordpress
Regards,
Cloudways Team -
Backup Time Zone
Cloudways should allow all users to be able to select their specific time zone instead of making them do maths of UTC to <your time zone> this really will help us identify easily our backups. Your internal server functioning may still stick to UTC but for displaying at-least let us see our own time zones.
9 votesWe have added the ability in the platform to show UTC and local time zone both.
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staging push should have option to remove files from destination that are not on the source server
currently staging push only does the incremental changes. so if i make a staging, delete a plugin, and then push to live, the live site will still have the plugin. There should be an option such that the stuff i delete on the staging will be removed when pushing to live. If you use rsync in the background, just add a --delete option to it it isn't that much to change.
2 votesHello,
We have added the ability to overwrite during push/pull operations For more details please review https://support.cloudways.com/en/articles/5124886-how-to-create-a-staging-environment
Cloudways Team
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Change Varnish Cache Expire time
I would like to be able to configure the Varnish Expire Cache setting to something longer than 4 hours. I think 4 hours is too short. I would set it to a week or even a month, and just have it clear the cache when a page is updated.
4 votes -
Enable ElasticSearch Plugins
It would be a HUGE improvement for Elasticsearch if we could install/enable following plugins:
- analysis-phonetic
- analysis-icu
Is there a specific reason why these would not be allowed to have? I see no harm in adding them. For instance, it would enable Magento users to add elasticsuite.
20 votesThe following Elastic Search Plugins are now available by default with all Elastic Search versions.
analysis-phonetic
analysis-icu
Regards
Cloudways Team
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Reset permision to master and user
It is very important have the possibility from console or from the web panel reset the permissions to the application user. Today we can res
1 vote -
Use Let's Encrypt certificate for Cloudways database manager (8082 port) instead of a self signed cert
Since we all can use Let's Encrypt for free (basic needs), why don't you automatically setup LE cert for database manager rather than using self signed cert which gives browser warnings.
21 votes -
Enable or Disable Short Open tag
Ability to Enable or Disable Short Open tag in php
5 votesControl of short open tag is now added in Server Settings → Advanced tab. By default it is disabled.
Cloudways Team
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Can we please please get a wild card SSL certificate on the cloudwaysapps.com domain
I am constantly deploying dev environments for development/plugin updates. Many of the WP/Woo plugins need an ssl cert to work properly.
The .cloudwaysapps.com domain that these are deployed on does not have a wildcard ssl certificate meaning our dev environments have plugin conflicts. Wildcard SSL certs are available for less than US$50 per year. I am more than happy to pay for it.
If this could be put in place as soon as possible it would be hugely appreciated. You can invoice me for the cost no worries.
10 votes -
1 vote
This has been fixed. Now you can set it to zero.
Cloudways Team
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Allow OPCache Settings
Allow OPCache Settings to be managed by us. I've tried to do it so via php.ini and .htaccess directives, but neither has worked with some few values.
Also it's kind of annoying to have to talk to the support team everytime I need something to be changed.
3 votesThis is now available through Server Settings.
Cloudways Team
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3 votes
You can already control post_max_size via the “Upload Size” item that you have in Server Settings.
This sets to whatever value you define the following parameters:
php
upload_max_filesize
post_max_sizenginx
client_max_body_sizeCloudways Team
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Exclude pages or URL's from Varnish
I would like to suggest having the option to exclude certain pages or URL's from Varnish. Most of the time Varnish is great, but in some instances it can cause issues. One particular instance right now is a very typical Wordpress + WooCommerce setup where Varnish causes the site to not save items to the cart. I did heaps of testing and it's directly a Varnish issue.
However it would be great to keep Varnish on parts of the site where it doesn't conflict, because the performance gains are fantastic. Would be a great addition to the console.
Cheers'
~…109 votesThis is now live:
https://support.cloudways.com/how-to-exclude-url-from-varnish/Along with including/excluding cookies:
https://support.cloudways.com/how-to-include-or-exclude-cookies-from-varnish/Cloudways Team
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PHP max_input_time is missing from the clickngo console (but php max execution time is there) so just need to add the max_input_time as well
PHP maxinputtime is missing from the clickngo console (but php max execution time is there) so just need to add the maxinputtime as well
2 votesThis is now live. You can find it under Server Settings → Advanced tab.
Cloudways Team
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fix "how to add an ANAME"
option 1 ends in the middle.
Your missing a clear explanation of how to add an ANAME.1 voteThis has been fixed. Most probably an issue when saving with our KB editor. Thanks for reporting.
Cloudways Team
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14 votes
This is now available under the Advanced Server Settings tab.
Cloudways Team
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Add APC Settings to the Server Control Panel
Instead of having to contact support or use .htaccess files to manage APC settings, having the APC Settings directly on the dashboard would be nice
6 votesBy now we have added APC memory. Let us know what else you would want to see under Server Settings related to APC and we will make it happen.
Cloudways Team
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Add mysql default encoding to server settings
Not sure if it's a bug in the installation script or a feature, but, currently the default charechter encoding is set to NL (if I remember correctly)
It should be set to utf8 general4 votesThis has been completed and available in server settings section in console.
Cloudways Team
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