Service Improvement

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  1. Deployment via Git - Verbose error message

    I ran into a "random" thing today trying to authenticate Github repo.

    I tried multiple times to authenticate and on each time I got error "Unfortunately, operation failed due to unexpected error."

    I contacted support and they were able to use the same repo as I did and it authenticated fine.

    Support also was not able to see any errors for today.

    A bit of a mystery what exactly happened - verbose error message might have helped :)

    2 votes

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  2. server delete

    I'd like to get a product feedback. The "server delete" functionality should not be made available to a user with Full Console or Limited Console Access.

    1 vote

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  3. Allow CW Signup with any email address (not only Gmail)

    Currently, it's only possible to create a new account with either a Gmail address or a branded email address.

    I strongly encourage you and suggest allowing any email addresses to create a Cloudways account.

    Gmail → can't force a client to use Gmail
    Branded email → if the branded email should be migrated to Cloudways (using Rackspace) then its not recommended to use this email address to manage the CW account itself.

    Workaround: Change email address after account creation. But this can be only done once. And it's again an annoying process for a client who needs to do that…

    2 votes

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  4. 2 votes

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  5. Restore an app from backup it's asking me to rollback/delete - The buttons wording is unclear and ambiguous. Need a better explanation.

    Restore an app from backup it's asking me to rollback/delete - The buttons' wording is unclear and ambiguous. Need a better explanation on the process and the outcome for each button and choice.

    2 votes

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  6. Post-migration synchronization delay notice

    I had my first migration and it failed (sort of) - the application crashed and was unavailable, and was also impossible to delete.

    I tried another migration, with the same result - but by the time the second migration was completed, the first one suddenly started working!

    The support agent was just as confused as I was. He did mention this problem occurs sometimes.

    I suggest to include a small "please allow 5 minutes after migration for server synchronization". This could save a lot of support time and frustration (After the second migration failed I was ready to throw in…

    1 vote

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  7. ability to update admin panel url link

    After using security plugins to change the wp-admin URL I would like to be able to change the URL link in the admin panel section of an application. It seems like a simple change.

    1 vote

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  8. Add a note option for whitelisted IP addresses

    Under the security tab, make it possible to add a note for every whitelisted IP address. Then I can remember which IP address is the one off coworking space, which is the developer that’s no longer working for us, quickly find my old IP address after my ISP changes it again, etc. -- all allowing me to keep IP addresses that are whitelisted tidy and at a minimum.

    1 vote

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  9. Have a Password Protect for any Application just like Staging Applications

    Just simply allow the same password protection option from the UI like staging applications have for any application.

    4 votes

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  10. Monitoring info at scale

    Hello!
    https://fluid.services/wp-content/uploads/2021/04/stats1.jpg
    It would be nice if some of these stats could be displayed
    https://fluid.services/wp-content/uploads/2021/04/stats3.jpg
    in this area when looking at all servers
    i have a bunch of servers now and it would just make my life easier to see some of that info at scale
    and I'd be more likely to upgrade something (more money for you guys) if I can see it all in a list like that
    that's it! Just wanted to pass it along as something to consider down the line! I'd consider it a quality of life improvement for customers with multiple servers :)

    7 votes

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  11. Exclude specific static content/file types from Nginx cache

    SUGGESTION: Add Function/Button to SERVER or APP Dashboard to exclude specific static filetypes from being served by the Nginx server / static cache

    USE CASE: Membership Websites or Knowledge Management Site have the need of protecting access to specific static content. For example, certain Pdf-documents, Excel-Sheets, etc.

    We currently manage access to such files via a Wordpress membership plugin. However the plugin / htaccess gets bypassed by the Nginx cache.

    Cloudways support can implement such file exclusions from Nginx literally within seconds. But it seems that their settings/override gets reset at certain intervals (perhaps by server maintenance or restarts.)

    1 vote

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  12. When trying to PUSH/PULL selected database tables from staging, list tables in single-column non-iframed list

    When choosing only selected database tables to PUSH or PULL from staging to live website it is VERY difficult to both read or find the tables because of you choice of layout. I'm numbering things so replies can reference each point.

    PROBLEMS

    1. Tables are listed in four columns
    2. Tables are inside a quite small iframe that forces us to scroll around 6 pages in length... it's like only being allowed to look through a peephole at large document.
    3. Table names are truncated with an ellipsis (...) if they don't fit in the width of the column and for me that's…
    1 vote

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  13. Ability to nickname Team account instead of showing primary account holder's first name

    I would like the ability to give an account a nickname as a team member. When I have multiple accounts in my dropdown, they only show the primary account holder's first name. If you have two accounts in there with Mark as the first name, it's confusing.
    https://snipboard.io/IlQ36h.jpg

    3 votes

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  14. Accept Ed25519 keys on the Dashboard/Console

    Please, consider adapting the Dashboard to allow the adding of Ed25519 keys for SSH sessions.

    RSA, the cryptographic method currently in place for SSH sessions, is mathematically breakable, which is why long keys are necessary to keep security; nevertheless, there is always the possibility they could be cracked. Also, for long term protection, RSA keys should now, supposedly, contain at least 15360 bits; of course, this is unrealistic in a real environment, as it decreases performance and increases strain on the communication channels.

    I pledge for the usage of Ed25519, considering a mere 256 bit key is enough to guarantee…

    4 votes

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  15. Resource limitation control per application (disk space, bandwidth limit, CPU cores)

    Adding limitations per application would be a great help so we can offer our clients a specific number on

    disk space
    bandwidth limit
    CPU cores
    and etc.

    65 votes

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  16. Make it perfect

    Apologies, I am sure most or all of these have been suggested and I am suggesting a few at once here.

    • File manager

    • Ability to rename accounts. I am a developer and have 5 accounts and more soon that I am working on for different clients. In the drop down it shows their name, I should be able to rename it so I see the name of the client, not the name they signed up with which sometimes is not someone I know and am not sure which websites it is and need to click around to find the correct…

    1 vote

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  17. Add Created Date to Single App Page

    Currently the created date only shows on the "Applications" page, which paginates apps in groups of 10. We've go over 150 apps, so when we need to find the created date we have to trawl through pages to find the correct app.

    So it would be super helpful to have the "Created Date" for an application within the details of a single app. As for where, maybe above/below the "Applications Management" title on the left hand side. Or below that menu? Or within one of the pages - e.g. Access Details.

    Should be super simple to add in wherever! Just…

    1 vote

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  18. Under Staging Management- Speed up the process for "copy from Staging to Live". It is much too slow.

    It just needs to process all the data much faster than me dropping files into a directory. If I have one php file and I use this tool, it takes hours to update VS 1 minute for me to manually upload a new file. This feature is critical to our GIT environment.

    1 vote

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  19. Add a link to http://tickets.cloudways.com/ somewhere in the Console

    Add a link to http://tickets.cloudways.com/ somewhere in the Console. There is no way to find this, even with the chatbot

    2 votes

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  20. Option to remove me from the team meself?

    Option to remove me from the team meself?
    Can I remove myself from a team instead of revoking the access from the client account?

    Thanks

    1 vote

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