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Service Improvement

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42 results found

  1. Professional Business Plan Writing Services UK

    When you try to enter the business with a new idea you need to search the market needs of your business related or take help who an expert to give you professional business plan writing services UK which help your idea in the market and grow whatever small business or large so think first which is better your business idea to introduce real market.

    1 vote

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  2. Best Vinyl Flooring Dubai

    The flooring is now being employed because it is the basic step for building. Even as a professional builder, the significance of taking the flooring into account cannot be underestimated. The most efficient flooring solutions Dubai are found in Redmagma.
    For special reasons and purposes rather than the same floor covering, diverse flooring is required. While in some cases only ordinary flooring is considered suitable, used by many for various functions. While in the case of residential flooring specific materials are not mandatory. But individuals are now looking for ways to give to their own unique houses extravagant flooring.
    Most…

    1 vote

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  3. house construction company

    Construction is a very lucrative industry. Over 50% of American households have at least one full-time worker, and as most of you know, construction companies have become a very popular choice for many homeowners and builders. They are also one of the most profitable industries. Whether you’re looking to start a construction company, or are a professional that has been in the industry for years, there are some things that you’re going to need to know. Perhaps you’d like to get started on your own now, or you may want to learn more about the industry for your business. Whatever…

    1 vote

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  4. give users a grace period of 1-2 months after delayed payment

    The website can go down but it would be nice not to have to set everything up again. It takes so much time and effort for those who are not familiar with all these processes.

    1 vote

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  5. We need Phone support

    Please launch the phone support. you have a bad chat support

    1 vote

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  6. Easy way to report Abuse

    i have been receiving spam emails from your customers, and i cannot find an easy way to report this abuse.
    should make an easy to find contact page on your website to report.

    1 vote

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  7. Improve customer support

    Customer support should be better trained and more efficient.
    Always hidding behind things like "Advanced Support" for basic features as just install a simple php-extension.

    Customer support should be helpfull and not trying to steal customer with "new support plans".

    Worst customer support in the industry so far

    1 vote

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  8. System Outage Notification on child Accounts and Slack to keep all Teams in the loop.

    If the system has any outage every parent and child account should revive mail for such an event as in most cases parent accounts are for Owners of the server who never understand the severity of the outage.

    similar case slack notification keep every member in the team know what's going on on the server-side.

    System Outage Notification on Sub Accounts and Slack to keep all Teams in the loop.

    1 vote

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  9. When an ongoing technical ticket does not require customer response, do not prompt customer response

    Currently, I have a ticket pending. One of your genius engineers is hard at work trying to fix something for me. (Awesome.) However, I get an email quite often saying:

    "Hi there,

    This is an automated e-mail to remind you that request (#XXXXXX) is pending at your end and awaits your feedback.

    This is an automated system which would mark this ticket solved if not replied within next 24 hours. Please update the ticket if required. Otherwise, this ticket would be marked as solved due to no reply.

    Please follow the link below to review and update your request:
    http://tickets.cloudways.com/hc/requests/XXXXXX

    1 vote

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  10. allow image pasting in your Intercom system

    Cloudways uses a support chat system called Intercom. Many companies use it.

    When I have support issues with other companies and need to show a picture, I can just copy an image from my screen and paste in the Intercom chat.

    But for some reason, your Intercom is set in a way that prevents me from easily pasting images. It is very challenging to get the images to you - many extra steps.

    I'm going to be with you guys for a long time. It would be nice for your Intercom to be set up to allow easy image pasting…

    1 vote

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  11. Excellent Service

    I am very thankful to Support team members and his CEO Aqib Gadit who is leading a wonderful team of Cloudways. Would love to see more enhanced features of Cloudways

    1 vote

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  12. invoice upi option

    hi please update upi options like gpay , amazon pay or razor pay option that is very esay to pay your invoice on time

    1 vote

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  13. 1 vote

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  14. we want to change our mail address

    we want to change our mail address
    change of address or the user name presently NOT possible
    try to improve t
    Thanks

    1 vote

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  15. Wait time for support should be added

    I prefer to wait for customer support rep that will answer my questions quickly than to not wait and have a support rep answer my questions slowly over many hours. Sure it looks good that customer support can be there right away as a selling point, but you'll have unsatisfied customers who have to wait for answers when they are chatting with support. I'd rather see an actual wait time and get a support rep who can answer me quickly as to not waste my time! So I'm suggesting that wait time be added for chat with support.

    21 votes

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  16. Update active tickets when you are investigating

    The ticketing system has no indication that a call is actively being worked on. I understand that some tickets take some time to investigate, but it would be helpful to know when a ticket is actively being worked on even if there are no results on the investigation yet.

    Also, if the ticket is going to take some time to action (ie large/slow process) then inform the ticket/client of an expected timeline rather than leaving the ticket without an update for hours at a time.

    2 votes

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  17. make sure emails have the account CLEARLY marked on the emails

    I am receiving billing emails that tell me invoices paid BUT not linked to an account -- I have over 6 accounts to manage and have NO idea whicj account is being referenced -- thanks


    Hi David,

    A quick note to let you know that we have successfully charged the invoice listed below:


    Invoice Number: 629543

    Amount: 171.15 USD

    You can view this invoice in the invoice section inside platform.

    Feel free to get in touch with us via Live Chat for questions/comments.

    We appreciate your business!

    Thank you,
    Cloudways Team
    www.cloudways.com

    |LASTSERVERDISCLAIMER|

    1 vote

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  18. Automated e-mail creating Confusion and Misunderstanding from both sides for NO reason at all

    Automated E-mails Like this can create confusion and misunderstanding for cloudways and the Client for No reason at all
    (you can talk to Wagas N. abut this issue, which needs great attention and improvement!)

    Hi,
    A new domain: xxxxxxxx.xxx has been added to the Rackspace email addon.

    To make sure that you receive emails through the Rackspace addon, please update the DNS MX records. For this, refer to the Rackspace documentation (https://support.rackspace.com/how-to/set-up-dns-records-for-cloud-office-email/).

    Note that you do not need to update the DNS records everytime you add an additional mailbox on the domain: xxxxx.xxxx
    Regards,
    Cloudways Team

    1 vote

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  19. Add feedback option under the help section plus have a feedback link on each page

    Feedback options are still hard to find -- only found one after 3 to 4 mins looking

    • no link on the bottom of subpages - would be great to give page-specific tips and ideas
    • nothing in help if I type feedback into search
    • no option button at top or bottom of help area which is 2nd place I looked after looking at the page footer

    Thanks for a great system -- it's really good -- and I would be happy to help it be better :)
    - atAdd feedback option under the help section plus have a feedback link on…

    1 vote

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  20. improve your onboarding process

    I have had a pretty terrible onboarding experience. You issued me a blacklisted IP so I am not able to use transactional email. Your reps then tried to lie to me and tell me it is the domain that is blacklisted. Horrible horrible horrible!

    2 votes

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