Service Improvement
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
34 results found
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bKash
Bkash payment online
1 vote -
Please add UPI payment
Please add Indian UPI payment method.
1 vote -
Add UPI/Gpay/Paytm Payment methods for INDIAN CUSTOMER as most of Indian has no Credit Card and Bank Cancel Payment through Debit card
Please include UPI/Gpay/Paytm Payment methods for India... It will make payment doing fast for Us.
This will increase your customer base as most of people in India don't have Credit Card and PayPal and Debit Cards payment cancel many times due to Bank issues. This issue is not with UPI.Thank you so much for your reply and help.
Love from India.2 votes -
Don't Shut Down & Delete Every Single Server After Missing Just 1 Payment
Did you know that if you have 1 business card and something happens to it, you're screwed and all of your servers will be deleted?
Don't believe me? Here's part of a transcript from a convo I just had with support (9/16/2022):
Me: so basically, if i ever get my card stolen from me, i am screwed
Support: you are not screwed if that happens, you can always contact your bank
Me: because then i wouldnt be able to add funds, or any card if i only have 1 biz card, and a new card in the mail would take…
2 votes -
Add support for Backup Payment Method
Please add support for a backup payment method on our accounts. Preferably multiple backups, if possible. So that you can bill the backup payment method if the primary one fails for some reason.
I recently had an issue at my day job with one of our corporate accounts, where we are hosting around 200 new websites per month on your platform. When the payment method failed, I had less than 48 hours to get the issue resolved or I was facing the possibility of hundreds of client sites being deleted. This can never happen if you want to support enterprise…
1 vote -
1 vote
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UPI Payment
Please add a UPI payment option for Indian users. It's much easier for us to make payments on time.
2 votes -
Allow Cloudways clients to choose which order you process our monthly payments from
Cloudways already offers the ability to add funds to our accounts.
If there are no funds in our account at the time of payment, it automatically uses the credit card on file.Allow us the option to choose which is the primary form of payment: credit card or account balance.
I find this VERY important because if there's an important reason not to be paying attention to emails and the credit card on file doesn't work, your system will shut down our servers in 3 days. Plus the added stress to stop what we're doing to figure out why the…
2 votes -
Please ADD 🇮🇳Indian🇮🇳 Payment option.
Indian payment option
1-RUPAY Card
2-UPI
3-WALLET payment option (paytm, phonepe, amazon pay)Please feel😭 our problem🤕.
2 votes -
Add per-server payment methods
It would be great to have the option to specify payment methods on a per-server basis. This way, I could allow clients to pay for their own server without having to transfer the server to a client account. Most of my clients don't understand, or care to learn, about having their own account. They just want to pay and have me take care of the details.
Ideally, I could establish a default payment method for all servers on my account and then override payment information for individual servers as needed.
1 vote -
I strongly recommend that different credit cards can be added to assign to different servers, that is, that each server can choose with whic
that each server can choose with which payment method to pay, within the same account.
4 votes -
Accept Discover Credit Card as payment method.
I am in utter disbelief to learn that I cannot pay my bill because my business uses Discover. Discover is one of the most popular networks, what gives? Why???
4 votes -
Let us specify a billing contact for invoices etc.
As the main account holder I want to have invoices sent to another email address of my choosing, so I don't have to manually forward them to the person who deals with our finances.
3 votes -
SEPA direct debit
Instead of paying automatically via creditcard, please provide SEPA direct debit for IBAN.
2 votes -
Add Indian Digital Payment Option like Paytm, UPI, Google Pay, etc.
Please Add Some Indian Payment Features like
1. Paytm
2. UPI
3. Google Pay
4. Wallet4 votes -
Paypal Recurring Payments
We need Paypal Recurring billing. I don;t have a credit card and I hate to login everytime and pay with Paypal. Could you please enable Paypal Recurring payments.
6 votes -
Discount for reseller web developers
I use Cloudways to host the applications i develop for my clients. All of them servers is at my account. I don't want to create a different account for every client with affiliate link. It would be nice to me (and i think for many others) if we can get any discount for every server. It could be something like we create accounts with affiliate program.
6 votes -
transfer billing to client
Think it's great that I can transfer a server between accounts to a new client so they can pay in their new account but I just wonder if Cloudways should compartmentalise the payment area incase clients who fiddle delete their server by mistake. I am a little weary of them in their own account playing with stuff. They just need to pay and shouldn't be worried about servers. Most of them freak out when I mention they can delete their server by accident if not careful. Per another member's suggestion send them a payment link while maintaining the server securely
4 votes -
When editing credit card details indicate going to another site
When I go to change my credit card details it takes me to this site:https://live.adyen.com/hpp/pay.shtml
from this page
https://platform.cloudways.com/account/credit_card
It's an off-site page that is not part of the domain --
- 1) minimum there should be a message on the link to say going to a 3rd party trusted site --- -2) can it not be kept on the domain somehow
**) NOW I am left wondering WHO is taking care of my credit card details !!!
- who is adyen.com
- what privacy info do they store about me
- what access do I have to that info …3 votes -
Payment links
Have an option to generate a payment link which can be sent to people directly for the server. Or if the payment fails, do not ask people to login and pay but provide a link which will open a payments page. This way the payment will be faster than logging in and clicking on multiple links before landing on the payments page.
5 votes
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