Service Improvement

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  1. Expose how long different parts of staging site creation take to let us optimize it

    We're experiencing very long wait times for staging site creation and would love to know how to speed it up. Some other ideas here, like selective updating of the staging site, could also help, but I thought this idea would also be good for us.

    The idea is to log when each part of the process starts — either in something that Cloudways employees can see or that the users can see. Perhaps they could even be added to the Deployment Logs.

    Often with processes that take a long time, an app will show progress or at least tell you…

    1 vote

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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. add the feature for downloading backup from specific point

    Cloudways, you guyz must have to add the feature for downloading backup from specific point, you have to carry the data backup at least seven days as per on day wise, or time wise.

    1 vote

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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. improve time calculation for cloning operation

    When cloning a Server the needed time is always about ~8min regardless of the Harddisk/Database Size, So today I waited for about 1 hour for the last minute of a cloning process.

    1 vote

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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add "stdout" output to Supervisor job logs

    Laravel jobs tend to offload queues using "Supervisor" jobs. Laravel's docs show how to pipe "stdout" output to a file for reading. Cloudways Supervisor logs will only write errors, so there's no way to access the Laravel queue processing logs.

    Normally, this is set in the Supervisor job ".conf" file with setting "stdout_logfile=".

    This should be an option so Laravel users can access the Laravel queue logs, or the current Cloudways Supervisor logs should have "stdout" in addition to errors.

    1 vote

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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. A "Buckets" storage option

    Davidtgill
    Sep 6, 2:29 AM PKT

    Hi, on the Google Cloud Platform they have VM instances which you can get on Cloudways.
    On Google Cloud Platform they also have Storage "Buckets" which are a far cheaper way to store lots of data. You can also store multiple Terabytes.
    My suggestion is that Cloudways offers a "Buckets" storage option.

    1 vote

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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. create a managed upgrade/downgrade solution for MySQL updates via server backup.

    ie backup entire server before upgrading MySQL, so that restore of entire server is possible (inc older MySQL version) if something goes wrong with the upgrade. I understand this would be chargeable but it would save the stress levels for many a web dev

    1 vote

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  7. Upgrade wget to version 1.20

    Version 1.20 provides some very useful switches such as error only logging etc.

    1 vote

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  8. Multiple webroots per single application

    More advanced PHP applications can have multiple webroots accessed via different subdomains. For example, one is the public website for customers (www.mydomain.com) and another for the staff (accounts.mydomain.com).

    For example, Cloudways is advertising support for Yii Framework (https://www.cloudways.com/en/yii-hosting.php). This framework implements the mentioned architecture in the following way:

    https://www.yiiframework.com/extension/yiisoft/yii2-app-advanced/doc/guide/2.0/en/structure-directories

    There are "frontend" and "backend" modules in the application directory and each of them has a separate webroot. The configuration could look like this:

    www.mydomain.com -> /path/to/yii-application/frontend/web/
    accounts.mydomain.com -> /path/to/yii-application/backend/web/

    This could be even configured on a basic cPanel hosting. I have already asked on the support…

    1 vote

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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. GeoIP with Varnish 4 vmod

    I have GeoIP country switcher on my woocommerce site.
    But when I use with Varnish, it forces back to the country which the GeoIP detects instead of the one user wahts to change to. Once Varnish deactivated, country switcher works properly. First detection correct as well as manual change of the country possible.
    This module should solve the issue.
    https://guides.wp-bullet.com/cache-woocommerce-currency-geoip-varnish-4-vmod/

    1 vote

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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. DigitalOcean High CPU Instance Support

    You support high cpu instances for AWS and Google Cloud but not DigitalOcean.

    Can you include support for choosing different instance types for DigitalOcean such as their high CPU Instance?

    1 vote

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  11. Server Monitoring Details - Adding back "2 Hours" and "6 Hours" timeframes

    On "Server Monitoring --> Details" the timeframes of "2 Hours" and "6 Hours" should be added back. They're very usefull and missed.

    1 vote

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  12. It would be great to see a dedicated service (virtual dedicated, metal dedicated or otherwise) that support custom OS installations

    It would be great to see a dedicated service (virtual dedicated, metal dedicated or otherwise) that support custom OS installations from ISO with temporary console access (or permanent console access won't hurt)

    1 vote

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  13. 720 Permissions on app creation Issues

    There was an infrastructure update that defaults files/directories to 720 permissions. Now FTP users no longer see any of the files or directories because of these permissions. Chat support's "solution" is to use the "reset permissions" function, which will then change the permissions of files and directories to 770.

    First, why were the default permissions changed from 664/755, to 720? I've never seen this configuration before, so it seems odd to me.

    Second, why is this a two step process for FTP users to gain access to the public_html directory? The default application permissions should MATCH the "reset permissions" permissions.

    1 vote

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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. add HTTP2/PUSH feature

    HTTP2/Push feature can improve performance greatly.
    it is introduced with the newer nginx version https://www.nginx.com/blog/nginx-1-13-9-http2-server-push/.

    1 vote

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  15. Settings of max server power per app

    Hi,
    it will be great if there is app setting for max usage of server power. E.g. a can set, that this app can use max 50 % of server power.

    1 vote

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  16. add unmanaged servers

    add unmanaged servers for cheap price

    1 vote

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  17. 1 vote

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  18. DesktopServer version 3.5.2 has a new direct deployment feature to get your WordPress websites from your desktop to your hosting provider in

    DesktopServer version 3.5.2 has a new direct deployment feature to get your WordPress websites from your desktop to your hosting provider in just a few clicks.

    To do this Cloudways must support File System Direct.

    File System Direct is a (PHP) feature that allows WordPress to write files to the local file system on the server. At the moment it does not so we can't use this feature in DesktopServer.

    1 vote

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    31 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Possibility to upload server key and CSR for SSL certificate

    I think there should be possible besides generating CSR uploading own CSR and key for the SSL certificate. This would minimize time when migrating from some other server

    1 vote

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  20. 1 vote

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