Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Install X-sendfile on Server

    Install X-sendfile on Server

    According to this article below, you mention using X-Sendfile to serve digital downloads for woocommerce. It is not currently installed on servers by default, and would be great if it was. Also to provide instructions on best way to setup for secure downloads for woocommerce.

    https://www.cloudways.com/blog/woocommerce-settings-and-options/

    5 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Auto-scale Up and down as per traffic without rebooting

    For cloud server there should be auto scale feature for resources, this should work auto-scale up and down according to traffic without rebo

    7 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Improve Gmail SMTP Article

    I have to enable "Less Secure Apps" for all of my clients for SMTP to work. Your tutorial should mention that some people may need to do this, because it took me an 2 hours to figure this out and luckily I've had experience with it before.

    Your Tutorial
    https://support.cloudways.com/configure-gmail-smtp/?utmsource=Platformkb&utmmedium=kbsearch
    Article on how to enable Less Secure Apps
    https://support.google.com/accounts/answer/6010255

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Officially support running nodejs as an app user.

    I've chatted with support and they told me you must run NPM and nodejs as a master user. This requirement makes per-app security impossible.

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Support multiple nodejs versions like v6, v7 and v8

    I recommend you use NVM, so that we can install and select whichever version of Node we want. This would also help with permission issues.

    25 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Support npm install --global

    Right now, it throws a permission error. This is helpful for tools like gulp.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Can you add WebDav as standard for stacks and to also add the master user to the WebDav group (usermod -aG davfs2 <username>)

    Can you add WebDav as standard (it's a common used service) for stacks and to also add the master user to the WebDav group (usermod -aG davfs2 <username>) this will allow the master user to setup mounts ect...

    Reason for suggestion is a well known service called BrickFTP, so this link gives you an idea at the bottom:

    https://brickftp.com/docs/tutorials/webdav/

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add PHP Mecache as PHP extension

    A lot's of caching solutions use Memcache as PHP Extension.

    Like Simple Cache or WP-SPIDER CACHE will be a great addition and that would cost much since the extension is free.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Enable Brotli compression alghoritm on all Cloudways servers.

    I think this new compression tool developed by Google, will bring awesome performance benefits to all of us.

    17 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. 5 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Please enable NPM in SSH when we are using application SSH user

    Currently, application SSH user does not have such permissions to run NPM via ssh. But this feature should be available
    Please enable NPM in SSH when we are using application SSH user

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. 2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Improve cloning process

    On cloning an application, optionally allow me to specify the target url and a checkbox to specify that I want an SSL certificate installed.

    This would greatly help improve the process to get that cloned server up and running much quicker.

    Thanks!

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. support naming application folders and databases arbitrarily

    The current scheme is absolutely impossible to remember. Even when renaming folders, the randomly selected name remains as the new name is a link.

    That means this would have to be asked for before anything has been set up.

    Usually I want to name the folder and database to the (sub)domain or the actual application name. What's easier to remember than that?

    Support at least letters, digits, "-", "_", ".", unless restricted by the database engine in question.

    5 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Install libsodium (a.k.a. sodium) on all servers by default

    libsodium (a.k.a. sodium) is a PHP PECL library for secure encryption in PHP. As of PHP 7.2, libsodium will be included as a core library in PHP.

    It would be helpful for those of us building secure PHP applications to have access to this library now instead of waiting for PHP 7.2. This will enable us to use encryption methods that will be good for many years to come instead of being deprecated as mcrypt is now.

    Note that there is a polyfill that can be used until PHP 7.2 if libsodium isn't installed, but it is not nearly as…

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. More servers located in Brazil!

    The only server located in Brazil is from Amazon. The value is too high for more common applications. Please, we urgently need more servers in Brazil regardless of the provider.

    5 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. PCRE version too low for PHP 7.0

    Hi there,

    as you can read here: https://secure.php.net/manual/en/pcre.installation.php
    with PHP 7.0.3 the minimum required version of PCRE is 8.38.

    Your servers still use PCRE version 8.35. Dunno if I am the first who experiences this problem, but this leads to PHP sigfault crashes in my applications (TYPO3, Shopware) and they do not respond any more.

    Any chance you're updating to PCRE 8.38 in the near future?

    Thanky a lot,
    Wolfgang

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Allow change of PHP opcache max_accelerated_files setting

    I would like to change PHP setting opcache.maxacceleratedfiles. Its default value, 2000, if far smaller than number of files I need for my 3 apps - there's about 30000 php files that could be cached. This is very "low hanging fruit" for performance optimizations. Please add the option to change this php setting.

    5 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. automatic restart when server goes down

    I think it's essential that the servers are fixed so that if they go down they automatically restart the server especially on digital ocean + vultr

    A few times I've had the site receive a traffic spike out of the ordinary and it pulled my sites down until I manually rebooted it. It should be automatic.

    32 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Provide newer version on Nginx

    Please consider providing a newer stable version of Nginx.

    New servers are still installed with 1.8.x which has bugs, most significantly this:

    https://trac.nginx.org/nginx/ticket/959

    The bug causes major incompatibility between PrestaShop and Nginx when HTTP/2 is enabled. Ie. you can't add products to the shopping cart etc.

    I understand that you don't wan't to be first mover on new version, but 1.8 is quite old by now.

    9 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base