Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Enable New Relic infrastructure instead of NR server

    Hi,

    Since NewRelic Server is going to be removed and is already being replaced by New Relic Infrastructure it would be great if the New relic service would be changed so it will enable infrastructure.

    Related features would be:


    • The possibility to change the display name in newrelic-infra.yml. Currently the Cloudways numerical name is shown in New Relic and I have no clue which server is which :-)

    • The possibility to change the display name in the PHP language agent. As if you don't change both the connection between APM and Infrastructure will break.

    • The possibility to restart newrelic infrastructure…
    1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. We need fixed private IPs to clone a server and attach the same IP to a new server or other workarround. Amazon has the fixed private ip.

    We need fixed private IPs to clone a server and attach the same IP to a new server or other work arround. Amazon has the fixed private ip. Amazon you buy a IP and then you attach this IP to any instance so you can create backups and upgrades easily.

    3 votes
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Use nginx for php-fpm dynamic content - instead of the current setup of nginx reverse proxy for static and apache for php-fpm

    The current setup seems to be only using nginx as reverse proxy in front of apache/php-fpm.

    Right now requests seem to go this way nginx->apache->php-fpm.

    We'd like to test with apache completely removed and nginx->php-fpm direct.

    We'd like to have a nginx -> php-fpm setup for generating dynamic content on uncached pages for faster performance.

    We are able to get twice the page loading speed from a direct setup on Linode with identical specs with Nginx used for php-fpm than the Thunderstack use of Nginx only as a reverse proxy and Apache for php-fpm dynamic content.

    When a customer is…

    27 votes
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    5 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Server speed

    tools.pingdom.com lets me see the pageload speed of my site from various countries. I'd like to be able to compare servers before buying.

    e.g. I tried Vultr in Singapore - very slow loading into Australia. Moved to Linode in Freemont - 2x the speed for the same site.

    Took 2 days of setup and testing and trial accounts to work that out - perhaps there is an even faster server? I can't try them all.

    Just put a 1mb web page on each server. Publish the url. Now I can compare at GTMetrix or Pingdom to choose the best server…

    3 votes
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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Install X-sendfile on Server

    Install X-sendfile on Server

    According to this article below, you mention using X-Sendfile to serve digital downloads for woocommerce. It is not currently installed on servers by default, and would be great if it was. Also to provide instructions on best way to setup for secure downloads for woocommerce.

    https://www.cloudways.com/blog/woocommerce-settings-and-options/

    5 votes
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    4 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Auto-scale Up and down as per traffic without rebooting

    For cloud server there should be auto scale feature for resources, this should work auto-scale up and down according to traffic without rebo

    7 votes
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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Improve Gmail SMTP Article

    I have to enable "Less Secure Apps" for all of my clients for SMTP to work. Your tutorial should mention that some people may need to do this, because it took me an 2 hours to figure this out and luckily I've had experience with it before.

    Your Tutorial
    https://support.cloudways.com/configure-gmail-smtp/?utmsource=Platformkb&utmmedium=kbsearch
    Article on how to enable Less Secure Apps
    https://support.google.com/accounts/answer/6010255

    1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Officially support running nodejs as an app user.

    I've chatted with support and they told me you must run NPM and nodejs as a master user. This requirement makes per-app security impossible.

    3 votes
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  9. Support multiple nodejs versions like v6, v7 and v8

    I recommend you use NVM, so that we can install and select whichever version of Node we want. This would also help with permission issues.

    25 votes
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    3 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Support npm install --global

    Right now, it throws a permission error. This is helpful for tools like gulp.

    2 votes
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  11. Can you add WebDav as standard for stacks and to also add the master user to the WebDav group (usermod -aG davfs2 <username>)

    Can you add WebDav as standard (it's a common used service) for stacks and to also add the master user to the WebDav group (usermod -aG davfs2 <username>) this will allow the master user to setup mounts ect...

    Reason for suggestion is a well known service called BrickFTP, so this link gives you an idea at the bottom:

    https://brickftp.com/docs/tutorials/webdav/

    1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add PHP Mecache as PHP extension

    A lot's of caching solutions use Memcache as PHP Extension.

    Like Simple Cache or WP-SPIDER CACHE will be a great addition and that would cost much since the extension is free.

    1 vote
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  13. Enable Brotli compression alghoritm on all Cloudways servers.

    I think this new compression tool developed by Google, will bring awesome performance benefits to all of us.

    13 votes
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    2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. 5 votes
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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Please enable NPM in SSH when we are using application SSH user

    Currently, application SSH user does not have such permissions to run NPM via ssh. But this feature should be available
    Please enable NPM in SSH when we are using application SSH user

    3 votes
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  16. 2 votes
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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Improve cloning process

    On cloning an application, optionally allow me to specify the target url and a checkbox to specify that I want an SSL certificate installed.

    This would greatly help improve the process to get that cloned server up and running much quicker.

    Thanks!

    3 votes
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  18. support naming application folders and databases arbitrarily

    The current scheme is absolutely impossible to remember. Even when renaming folders, the randomly selected name remains as the new name is a link.

    That means this would have to be asked for before anything has been set up.

    Usually I want to name the folder and database to the (sub)domain or the actual application name. What's easier to remember than that?

    Support at least letters, digits, "-", "_", ".", unless restricted by the database engine in question.

    5 votes
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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Install libsodium (a.k.a. sodium) on all servers by default

    libsodium (a.k.a. sodium) is a PHP PECL library for secure encryption in PHP. As of PHP 7.2, libsodium will be included as a core library in PHP.

    It would be helpful for those of us building secure PHP applications to have access to this library now instead of waiting for PHP 7.2. This will enable us to use encryption methods that will be good for many years to come instead of being deprecated as mcrypt is now.

    Note that there is a polyfill that can be used until PHP 7.2 if libsodium isn't installed, but it is not nearly as…

    3 votes
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  20. More servers located in Brazil!

    The only server located in Brazil is from Amazon. The value is too high for more common applications. Please, we urgently need more servers in Brazil regardless of the provider.

    5 votes
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