Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Add PHP Mecache as PHP extension

    A lot's of caching solutions use Memcache as PHP Extension.

    Like Simple Cache or WP-SPIDER CACHE will be a great addition and that would cost much since the extension is free.

    1 vote
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  2. Improve cloning process

    On cloning an application, optionally allow me to specify the target url and a checkbox to specify that I want an SSL certificate installed.

    This would greatly help improve the process to get that cloned server up and running much quicker.

    Thanks!

    3 votes
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  3. Install libsodium (a.k.a. sodium) on all servers by default

    libsodium (a.k.a. sodium) is a PHP PECL library for secure encryption in PHP. As of PHP 7.2, libsodium will be included as a core library in PHP.

    It would be helpful for those of us building secure PHP applications to have access to this library now instead of waiting for PHP 7.2. This will enable us to use encryption methods that will be good for many years to come instead of being deprecated as mcrypt is now.

    Note that there is a polyfill that can be used until PHP 7.2 if libsodium isn't installed, but it is not nearly as…

    3 votes
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  4. PCRE version too low for PHP 7.0

    Hi there,

    as you can read here: https://secure.php.net/manual/en/pcre.installation.php
    with PHP 7.0.3 the minimum required version of PCRE is 8.38.

    Your servers still use PCRE version 8.35. Dunno if I am the first who experiences this problem, but this leads to PHP sigfault crashes in my applications (TYPO3, Shopware) and they do not respond any more.

    Any chance you're updating to PCRE 8.38 in the near future?

    Thanky a lot,
    Wolfgang

    1 vote
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  5. Allow SSH2 on your servers

    I want to use a simple application that requires SSH2, and this is not compatible with your server configuration for some reason.

    1 vote
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  6. database server and code base server should be different

    database server and code base server should be different. specially in AWS where we can create both application server and database server.

    1 vote
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  7. please add advanced/custom PHP configuration for the server, so I just type the config

    Please add advanced/custom PHP configuration for the server, so I just type the config, so it will effect to all apps. At the moment I only able to see the custom/advanced setting for app. Not the server.

    4 votes
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  8. Default UTF Encoding

    Everything is pre-configured and installed as ASCII.

    if I go in and change the default encoding, it is confusing. What if I want to upgrade to PHP& and MariaDB 10? In what order should the default encodings be changed? After upgrading to PHP 7?

    The Server, MySQL and PHP all have separate encoding settings. It seems like changing these at the right time during initial configuration is vital.

    So if you were installing Magento 2.1 on a GCloud server, how would you go about it?

    After the server is created, should I go in and change the default encodings to…

    1 vote
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  9. Load Data Local Infile enabled for MySQL

    I run an e-commerce site that imports data feeds from our suppliers. However our import addon can't work as it requires Load Data Local Infile enabled for MySQL.

    3 votes
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  10. 3 votes
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  11. Add more file types on database import

    I found myself in a position where I had a huge table locally and wanted to import it on my database.

    CSV file ~30mb
    SQL file ~200mb

    Unfortunately, we can only import tables from sql files. Would love to see different file types like CSV, JSON, XML

    2 votes
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  12. Ask for a confirmation when "Removing" git repo from "Deployment via Git"

    When removing Github repo from "Deployment via Git", please ask for a confirmation first. I clicked Remove button by accident, then had to set it up again.

    1 vote
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  13. pagespeedy php free extension

    pagespeedy is a php free extension, awesome server side cache... varnish is having some problems in prestashop latest version... plz guys, pagespeedy :)

    1 vote
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  14. Allow changing Varnish config file (VCL) after application setup

    A dropdown with options next to the "Varnish Toggle" button allowing us to choose which VCL is configured with this application would allow us flexibility to change our stack without having to create a whole new application and reconfigure ours.

    6 votes
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  15. Improve permission settings

    I notice when you change the shell username to something else, it doesn't change the ownership of the directories and files in the public_html directory. You have to do an additional step which is Reset Permissions to have it reflect the changes. Maybe have function to also reset permissions when you change the shell username.

    1 vote
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  16. Use supported PHP timezones (America/Chicago instead of US/Central)

    Some of the PHP timezones listed on the basic settings and packages page are not supported by PHP. For example, I can select "US/Central" as a timezone, but PHP only supports "America/Chicago", which isn't an option. See: https://secure.php.net/manual/en/timezones.others.php

    2 votes
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  17. Wishlist member & NGINX compatibility

    Currently wishlist member cannot protect individual files unless changes are made to the Nginx configuration. The support team are unable to make these changes on an individual basis, so the whole configuration needs to be updated system wide.

    1 vote
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  18. Allow server timezone settings to automatically adjust for BST (summer time change)

    In Ireland and the Uk the clock changes twice a year to adjust for BST which becomes GMT+1 this means the server timezone for all apps running London/Dublin location become inaccurate by an hour.

    So it would be better if server time zone could match site application time zone (eg Drupal timezone) or else if server timezone can automatically adjust for BST changes.

    10 votes
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  19. Allow customers to retain their servers when leaving

    I understand you need to limit control. If I need to migrate away from cloudways can you give me access to the server and "detach" from cloudways? Most clients will be fine, but if we hit a "wall" where need to do something you won't let us then want to take entire server config and since we already have the droplet - just let me have it! You can even charge a migration out fee.

    1 vote
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  20. Vultr bare metal option

    Vultr now offers dedicated bare metal servers at a good price when I compare it to the virtual servers and maybe to the cloudways pricing too.

    So it would be great in the future to be able to clone over to bare metal dedicated from digital ocean or other provider. I only propose this if there is actual countable benefit over your current virtual options. Well it definitely makes a difference to applications that have a high load and traffic.

    Vultr also offers Ddos protection.

    6 votes
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