Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Let us specify the root for a new SFTP account

    This is such a basic feature that exists on any cPanel hosting plan. Simply allow us to set the root folder for a new SFTP accounts for an application.

    I have software that automatically uploads to the SFTP but the upload fails because your default root (applcations/(appname) is not writable. Simply add a field to let us specify where the root for he new SFTP we just created will be (i.e. applications/(appname)/public_html/newfolder

    I cannot stress enough how useful this will be for us developers and will make the CloudWays experience more robust and scalable.

    161 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    79 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Have varnish provide cached content for standard query parameters (like Cloudflare APO does for UTM parameters, etc)

    Currently, Varnish cache is "broken" for all query parameters. This means anyone comeing from Facebook, which adds "fbclid", or from any link with standard UTM parameters like "utm_source" is served an un-cached page.

    Varnish WILL then cache that entire page + query strings, but that's not very helpful.

    It would be ideal to have it behave like Cloudflare APO as described here: https://developers.cloudflare.com/automatic-platform-optimization/reference/query-parameters/

    So, for the "allowed" parameters, Varnish would serve cached content of the base URL without parameters.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. text box for varnish exclusions in breeze plugin

    Right now, if we need to add varnish exclusions, they must be entered 1 by 1 in the cloudways control panel. UTM tracking is more and more popular, in which case there are 18 cookies to exclude. Most cache plugins simply have a text box to paste those exclusions in, 1 on each line. Having this in the Breeze plugin instead of the control panels would be a great improvement!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. CLOSE ACCESS OUT OF WAF SERVICES

    I'd like to be able to blacklist or whitelist some ip to make sure that my users MUST pass by the WAF to access my website.
    In this moment, if they know my server ip, they can bypass the waf.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. make nginx WebP redirection (vhost image exclusion) enabled by default

    Found an issue with Cloudways integration with WP Rocket plugin, particularly the image expires headers are not working. After significant investigation by Cloudways support (many thanks Ehrar for the awesome help and patience), found that the culprit is the nginx vhost overwrite that prevents the expires headers. The issue is fixed after enabling the WebP redirection in the Cloudways Application settings, which exclude the nginx vhost rules/overwrites for images such as webp, but also including jpeg, png, etc. that are needed to get the expires headers to work.

    Recommend to enable it by default, seems like a situation that many…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Mirror Servers For Faster Worldwide Access

    My customers are in the USA and my employees in Asia. The US based server is super fast when accessed from the USA, but from Asia it's slow. I want to run a duplicate mirror server in Asia, but have been unable to find someone with the skills to do this. Would be a great feature if Cloudways could do this with a few clicks.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Mini server for each app instance

    Hi, I've read somewhere in this forum that your architecture don't support multiple php versions. How about making another architecture that supports php versioning per app? It could be a mini server that caters only to single app.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Offer a "Wipe All And Sync" Option for Live to Staging Transfer

    Offer the ability to wipe all files and database entries, before pulling a fresh copy from live to staging.

    Sometimes I need to redo our Sandbox environment.
    Most of the time, there are various changes to the files and database.

    When I choose overwrite it won't wipe the remaining data.

    If I delete the whole app and stage again, I have to redo SSL and other settings.

    Please give a third option to the "Live > Staging" process.
    - Overwrite
    - Incremental
    - Wipe and Write

    Thank you

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Update to composer v2 and add cache folder

    Please update Composer to version 2.

    Support for Composer 1 is deprecated and some packages will not be available. You should upgrade to Composer 2. See https://blog.packagist.com/deprecating-composer-1-support/

    Also, allow a user to write to composers cache folder:

    "Cannot create cache directory /home/12341234.cloudwaysapps.com/hfjhsdkfhdsjkf/.cache/composer/repo/https---repo.packagist.org/, or directory is not writable. Proceeding without cache"

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Display Backup storage requirements

    Cloudways server backups require at least 50% storage space of the server to perform a full backup. This mean's although they are moved off the server once complete if you are currently using 51GB of 100GB storage the full server backups will fail to run. For those that backups are important to, at least 50% must always be available.

    It would be good to have a feature somewhere in the server management that won't allow you to fill the server more than 50%.

    Other suggestion:
    - Warnings to say "Your website is 51% full, backups won't run! Free up storage…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Update ImageMagick to support AVIF

    The current version of ImageMagick is from the legacy (v6) branch. Updating to the latest version of the v7 branch would allow for AVIF image format support. AVIF has been out for a couple years now and can provide substantially better compression than WebP.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. PHP-FPM Log buffer length limit issue needs resolving

    There is an issue on servers configured by Cloudways, in which the PHP-FPM log buffer (error msg length) is set to 1028 bytes. This is too short for many errors messages generated by Wordpress.

    It results in many entries of:
    "Message":"AH01071: Got error 'the log buffer is full (1024). The access log request has been truncated.'"

    In the PHP error logs views in Application Manager. So rather than seeing the actual error, you end up just seeing this message. Which is, obviously, very unhelpful.

    Apparently it's due to the setting of log_limit setting in PHP-FPM, complied with Nginx.
    You can…

    20 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Gatsby (true Headless) Support

    Gatsby seems to be sinking its teeth in. It may be here to stay. True headless sites are so ridiculously fast, you can't ignore them. From my research, it seems cloudways does not currently support gatsby serving. I've looked at your other headless options and they're good, but not the same as Gatsby. I recommend you look into it and begin offering options. Thank you for hearing me!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. inode

    Add option to purge inode,
    Right now the only option to do this is just through support.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. The curl version 7.52.1 is too old.

    The curl version is 7.52.1 installed by Vps is about 4.5 years ago. Is it too old to use newer functions or plug-ins?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Allow me to create my own server config defaults

    I have wished for a way to create my own defaults for settings that automatically get propagated to new servers. This would include config options available in:

    • Server Management > Settings and Packages (especially Basic, Advanced, and Packages)
    • Application Management > Applications Settings (especially General and PHP FPM config)

    It would save time to not have to go manually change all the config on each server but have it automatically create the server with my preferred settings.

    Thanks!

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Elastic Cloud For Everyone

    Assign Resources Manually Its Just Simply Not A Job For A Human ,
    This Is A Robot Job , I Can Assure All My Friends Here At Cloudways , Will Be So Happy With This , And Promote Cloudways As The Best VPS Provider Will Be Much More Easier ... Winnings For Everyone ... I Can See The Supermassive Flood Of Users Will Get Here With This New Feature ...

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Allow to define bash aliases for app user

    The master user can define bash aliases in .bash_aliases file, but an app user can't do the same, there is no way to define aliases and load them automatically on ssh login
    Would be great to be able to define such bash aliases file for app user!

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. CDN for Staging Environment

    Why we can't have CDN URL for the staging environment?

    If you dont support CDN for the staging site how can I test the code & optimize speed before making it live?

    All leading managed WP hosting companies have CDN support for staging.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
← Previous 1 3 4 5 6 7 8
  • Don't see your idea?

Feedback and Knowledge Base