Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. 7 votes
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Implementation of OpenLiteSpeed (OLS)

    LiteSpeed performs better than nginx: it transfers files faster and uses less CPU and memory.

    21 votes
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    2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add Uplcloud!

    Please, just add Upcloud! It has Data centers closer to Africa than the rest. It will benefit your African users. The DC in Madrid!

    3 votes
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. 41 votes
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    5 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Ion Cube Loader for PHP 7.4

    Ion Cube Loader for PHP 7.4.
    This will be greatly useful for all the users of the extremely popular wordpress theme (Flatsome). All these users will be able to benefit from faster speeds and greater security.
    Thank you

    2 votes
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow Remote-SSH (addon) connection from VS Code

    When using Remote-SSH addon for VS Code:
    https://marketplace.visualstudio.com/items?itemName=ms-vscode-remote.remote-ssh

    I think it tries to install something on host (and fails).
    Allowing to do so will support working on remote files directly from VS Code which will be super-cool and convenient
    =)

    3 votes
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. J'ai perdu toute les données de mon serveur ....... Comment les récupérez?

    Je suggere de prévenir les utilisateur avant la fin du moi du paiement et de permettre une offre annuel

    1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. PHP-FPM Log buffer length limit issue needs resolving

    There is an issue on servers configured by Cloudways, in which the PHP-FPM log buffer (error msg length) is set to 1028 bytes. This is too short for many errors messages generated by Wordpress.

    It results in many entries of:
    "Message":"AH01071: Got error 'the log buffer is full (1024). The access log request has been truncated.'"

    In the PHP error logs views in Application Manager. So rather than seeing the actual error, you end up just seeing this message. Which is, obviously, very unhelpful.

    Apparently it's due to the setting of log_limit setting in PHP-FPM, complied with Nginx.
    You can…

    1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Configure email generated from the server to allow it to go through

    The cpanel currently accepts configuration values for SMTP that get carried through to postfix (or whatever), but do not allow us to set a custom From: header. As a result, nearly every SMTP relay will reject the message.

    Workarounds include generating email from PHP (usually via PHPMailer) or on the command line using mail -r "from@example.com". However by default, without any workaround, email generated by the system (such as using the MAILTO= in a crontab) will simply fail.

    I've not encountered a server stack before that takes in SMTP configuration for the server but fails to take in…

    1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Better explanation: ATTACHING WARNING.

    The first waring says something about cloning the server.
    In a chat with support, they mentioned:
    "it is saying that once you increase that you can't revert that and you may need to clone your server if you wanna revert block storage"
    That explains the first warning more clear think.

    Kind regards,

    Niels de Vries

    2 votes
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Configuration option for same site session cookies in PHP.ini

    A configuration option for same site session cookies in PHP.ini.Implementation of same site session cookies in PHP servers can avert CSRF attacks.

    Applicable to PHP 7.3 and onwards
    See https://www.php.net/manual/en/session.configuration.php (session.cookie_samesite)

    2 votes
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Offer the option to create a new site as a "Staging" site

    Currently, new sites cannot be created with the development user/pass UI for adding a username and password to access the site. When you are developing a new site it is important to keep it from being crawled by search engines, so it needs to be behind password protection. right now the only way to accomplish this is to either edit the htaccess file or else install a maintenance plugin.

    Specifically, I wanted to create a Staging site from a site that is currently hosted on a server that has an older database. My development server has the latest versions of…

    1 vote
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  14. Please add Light Speed Technology

    Please add Light Speed Technology!

    1 vote
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  15. Ability to disable Off-site Backup

    1) Off-site backup is a paid service. Please allow us to disable it if we want to.

    2) What's your reasoning for rounding up backup charges on $0.5 increments?

    2 votes
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  16. SFTP sync is extremely slow, goes 80KB/s please IMPLEMENT WebDav (also Siteground has it)

    Sometimes I get really astonished by realizing that Cloudways miss of basic features. Which is the reason?

    2 votes
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  17. Increase SFTP idle time or give user option to increase it

    If you check here - https://github.com/liximomo/vscode-sftp/issues/541

    many of us are facing issues with SFTP getting disconnected and not automatically connected again. This is very frustrating in development. Creating a ticket every time and asking to increase this is not convenient.

    1 vote
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  18. Code a button in account detail's page that will terminate your servers so you can cancel your account.

    It will be better if you could have a button that when pressed it will terminate/kill running servers or at least it will ask you "Do you want to terminate your servers and then cancel your account?"

    1 vote
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  19. Please Do Package and setting customization Could server

    I have so many restrictions in Cloudways untill today

    No Mysql 5.7

    No Root SSH

    No Latest Version Update even in Maria DB

    No Server Timezone Changes

    Please Fix it

    1 vote
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  20. Expose how long different parts of staging site creation take to let us optimize it

    We're experiencing very long wait times for staging site creation and would love to know how to speed it up. Some other ideas here, like selective updating of the staging site, could also help, but I thought this idea would also be good for us.

    The idea is to log when each part of the process starts — either in something that Cloudways employees can see or that the users can see. Perhaps they could even be added to the Deployment Logs.

    Often with processes that take a long time, an app will show progress or at least tell you…

    1 vote
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