Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. unbranded for resellers

    Remove your branding from file paths as default. Also supply unbranded cache plugin. Resellers like myself do not want this and it is a real problem. Server pilot do not have their branding everywhere and it just make a barrier to using your service ie ‘/home/master/application/NAME-of-APPLICATION/public_html rather than /home/444739.cloudwaysapps.com/z

    3 votes
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    2 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  2. Need More DigitalOcean Plans

    I am Cloudways users for over 2 years now. As you see at https://www.digitalocean.com/pricing/, there are options of $5, $10, two $15 plan(different CPU), $20, $40, $80 plans. It can be helpful for users who need more faster server 3v CPU instead of 2v can go for it.

    And DO plans have been upgraded long back but savings hasn't been passed to customers in this regard. Please look into this.

    4 votes
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  3. Permit for the specific country

    I really like to permit the connection to the particular website only for the assign country which the website is targeting its country. Although the site is in the local language like (https://londonlogodesigns.co.uk/) and there no other clauses to permit of other language or country asisdes from google bots.

    1 vote
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  4. Set PHP version per application

    It would be great if we could choose the PHP version per application. Right now, when we have multiple websites/webshops on a server, they all are required to use the same PHP version. This gives difficulties when updating which requires a newer PHP version.

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  5. SQL Migration Guru

    Having no option but to use the latest version specially on the database side part, hopefully you will provide some migration guide or help for some lower or other version of SQL server. Like for example on our end, MariaDB is throwing Error 1349 wherein it is fully acceptable on MySQL 5.7.19. This is now becoming a major factor on us availing your service.

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add vultr HF 8GB and 16 to Frankfurt

    We need to be able to scale up our vultr HF server also in Europe.
    Please add the option to scale up at least to 16GB

    2 votes
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  7. Offer the possibility to download old backups

    Would be nice to have to possibility to download locally also old backups

    1 vote
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  8. Provide more granular backup options, such as database only, files only or both, or disable it

    Right now the backup functions compresses everything on the server and then sends it to the external backup but when the disk space is not enough for the files to be compressed it will get stuck and the fragmented file will fill up the server space every day until the disk is full. It seems unreasonable to upgrade the disk space just for the backup to be able to compress the files. Please provide more options to control the backup process.

    1 vote
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  9. Provide more granular backup options, such as database only, files only or both, or disable it

    Right now the backup functions compresses everything on the server and then sends it to the external backup but when the disk space is not enough for the files to be compressed it will get stuck and the fragmented file will fill up the server space every day until the disk is full. It seems unreasonable to upgrade the disk space just for the backup to be able to compress the files. Please provide more options to control the backup process.

    1 vote
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  10. add elasticsearch settings to "SETTINGS & PACKAGES - ADVANCED"

    Under "SETTINGS & PACKAGES - ADVANCED" various parameters can already be adjusted today, e.g. for PHP and MySQL.
    Please add "ElasticSearch".
    e.g. the parameter: "indices.query.maxclausecount."

    Note: between the parts
    max clause count is always a _
    Unfortunately this is changed in the view to italic text.

    1 vote
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  11. Allow us to be able to implement additional security headers.

    I'd like to have the abiity to implement the following headers on NginX and Apache so I can convince my clients they can pass Header Security Test in conjunction with PCI/DSS. The following are recommendations.

    NginX Headers
    addheader X-Frame-Options "SAMEORIGIN" always;
    add
    header X-Xss-Protection "1; mode=block" always;
    add_header X-Content-Type-Options "nosniff" always;

    Apache Headers
    Header always set X-Frame-Options "SAMEORIGIN"
    Header always set X-Xss-Protection "1; mode=block"
    Header always set X-Content-Type-Options "nosniff"

    Referrer-Policy: strict-origin-when-cross-origin

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  12. Any plans to bring a Lite Speed web server function? I love using CloudWays, but I'm limited by this lack of availability. Thoughts? Plans?

    Any plans to bring a Lite Speed web server function? I love using CloudWays, but I'm limited by this lack of availability. Thoughts? Plans?

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  13. POUCHDB and COUCHDB support

    For offline first mobile apps

    1 vote
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  14. Xdebug support for PHP 7.3 and 7.4

    For debugging Magento 2 stores the Xdebug is invaluable.

    Magento 2.4 will only support PHP 7.3 and 7.4.

    We need a solution for running Xdebug on newer PHP versions.

    2 votes
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  15. phpredis support on laravel hosting. predis is no longer recommended.

    phpredis support on laravel hosting. predis is no longer recommended.

    1 vote
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  16. static ip

    In Amazon Lightsail I can add to my server a static IP address - that way I do not need to change the IP on DNS everytime I increase / decrease server size.

    1 vote
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  17. Just like "ACCESS APPLICATION VIA IP" give the option to disable access application via cloudways subdomain.

    Just like "ACCESS APPLICATION VIA IP" give the option to disable access application via cloudways subdomain.

    3 votes
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  18. Disable memcached

    I would like the option to disable Memcached. When you have Redis running, there's no need for memcached to be taking resources. I have seen sometimes it has 4-5 processes running.

    10 votes
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    1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  19. Trying to white label hosting services but need application alerts for usage!

    To whom it may concern,
    I am trying to create a white label hosting service used through Cloudways(Reseller model), and I'm finding it difficult to accomplish without this feature.  Your cloudways bot seems like the perfect system but it doesn't allow me to set my own custom limits on an application level.  So for example if I have 50 websites on one server, how do I know which one is the abusive user on bandwidth?  
    I need to be able to set custom limits with cloudways bot to notify me if someone surpasses the allocated bandwidth or disk usage that I've…

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  20. Allow DDNS Hostname for IP in Security

    I noticed that I can't use my DDNS as my IP in the Security Tab of Cloudways.
    Although using a hostname in the IP section could prove a slightly increased security risk, the benefit of not having to update my dynamic IP on the system, far outweighs it.
    The DDNS allows my Dynamic IP to be mapped to a URL for easy-use :)

    2 votes
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