Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Change Varnish Cache Expire time

    I would like to be able to configure the Varnish Expire Cache setting to something longer than 4 hours. I think 4 hours is too short. I would set it to a week or even a month, and just have it clear the cache when a page is updated.

    4 votes
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    1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  2. Disable memcached

    I would like the option to disable Memcached. When you have Redis running, there's no need for memcached to be taking resources. I have seen sometimes it has 4-5 processes running.

    5 votes
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  3. Nginx proxy Timeouts

    Please add "Nginx proxy Timeouts" settings

    1 vote
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  4. Nginx to conditionally serve WebP format images if they exist.

    at the moment .webp images are being served by apache.
    they should be served by nginx and cached just like jpg/png.

    Also if the .webp file exists next to the jpg/png serve it to browsers that support webp instead.

    ```

    http config block

    map $httpaccept $webpext {

    default "";
    
    "~*webp" ".webp";

    }

    server config block

    location ~* ^(/path/to/your/images/.+).(png|jpg)$ {

    set $img_path $1;
    
    add_header Vary Accept;
    try_files $img_path$webp_ext $uri =404;

    }
    ```

    3 votes
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  5. add info section about OS / packages

    Useful for when you need to make dev version of websites / servers, you need everyhting to be the same.

    1 vote
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  6. I need run JRE files on my servers

    I need run JRE files on my servers

    1 vote
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  7. Downscale possibility for DO, Vultr & Linode

    It would be great to see "downscaling" option available for the DO, Vultr & Linode in the future.

    Thank you!
    Best regards,
    Michał

    1 vote
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  8. SSH INSTRUCTIONS installation are wrong

    ssh installation instructions
    your instructions are wrong
    the only way to get the public key and private key working is to create BOTH KEYS WITH THE SAME NAME on cloudway server ON THE COMPUTER AND THEN UPLOAD OF THE PRIVATE KEY WHEN ENTERING IT IN PUTTY PROGRAM

    1 vote
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  9. Edit the ssh welcome message

    Edit the ssh welcome message, to remove the cloudways urls.

    WebRoot: [ /home/123456.cloudwaysapps.com/xxxxxxx/public_html ]
    WebLogs: [ /home/12345.cloudwaysapps.com/xxxxxx/logs ]

    1 vote
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  10. Alert should generate if CPU or RAM Idle Usage is less than 40%

    Currently the Bot gives alert if the CPU or RAM idle usage is continuously below 20%. My point is that whenever it goes below 20% an alert should be generated each time.

    1 vote
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  11. Managed ip restrictions - nginx locations

    It would be great to be able to edit the location section of NGINX so that we can restrict access to an application and prevent a WAF bypass.

    1 vote
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  12. Block Specific IP adresses and GEO locations from access to webserver

    Would be nice to have this feature as a basic firewall.
    Not every business can afford to pay for 3rd party solution like Sucuri firewall.

    1 vote
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  13. Add setting field for mysql lc_time_names

    Add setting option for the lctimenames of mysql.

    1 vote
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  14. varnish exclude

    Firstly I would like to suggest option to exclude ALL cookies by only * sign

    Secondly, I would like you to include in documentation the fact that when you are using Google Chrome (or in other browsers) developer tools to check what cookies you should exclude, there are 3 folders - Local Storage, Local Session and Cookies ... and not only Cookies have to be excluded, but many times also things from Local Storage and Local sessions which I didnt find in any documentation yet

    1 vote
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  15. There must be more than one data base creation option for one application

    There must be more than one data base creation option for one application. some times we have to create more than one database for few operations in Magento 2 but working on cloud ways we have to go far long way for it by installing another app which definitely overload server and result increase of cost if resource is increased or if resource is not increased then performance decline is the consequence.

    for example a Magento developer or user want to use a theme quick start pack he has to create a new data base and what if he already…

    1 vote
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  16. Add scheduling to vertical scaling

    Since vertical scaling requires that the server go down for up to 10 minutes, I would like the ability to schedule that for, say, 3am local time.

    2 votes
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  17. I want to be able to delete backups

    I can't see how much space each backup takes up (Like in GCP or AWS) and can't delete backups if I don't want so many backups I'll be paying for! (Especially for scheduled or accidental backups).

    5 votes
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  18. Option to set Local Backup at a different Frequency rate than Remote Backup Frequency

    Option to set Local Backup at a different Frequency rate than Remote Backup Frequency

    1 vote
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  19. Server Settings Default

    Make it if you don't add a number character to one of your 'Server Settings' it should just save as DEFAULT. At the moment you need to add a character in order to save your settings. I want to be able to change a certain server setting back to default but there is no option.

    1 vote
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  20. Allow us to freely customise supervisord

    As of now, the supervisord setting in the application setting is only for laravel queue worker. It would be nice if we can add our own custom supervisord configuration setting for other services. I really want to implement websockets into my application. The idea is simple, you allow us to create new supervisord configuration, then we would just paste our desire configuration into a textarea, and there's a button that we can click to restart the supervisord after adding new configuration.

    Example:
    [program:websockets]
    command=/usr/bin/php /home/laravel-echo/laravel-websockets/artisan websockets:serve
    numprocs=1
    autostart=true
    autorestart=true
    user=laravel-echo

    3 votes
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