Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Backup Time Zone

    Cloudways should allow all users to be able to select their specific time zone instead of making them do maths of UTC to <your time zone> this really will help us identify easily our backups. Your internal server functioning may still stick to UTC but for displaying at-least let us see our own time zones.

    https://snipboard.io/sI5AlF.jpg

    6 votes

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    2 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  2. Openlitespeed servers

    When Cloudways.com will add Openlitespeed Servers?

    6 votes

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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  3. Is Gmail Down? Take Necessary Assistance To Get Rid Of All Such Hurdles

    If you are confronting a wide variety of Gmail problems such as Gmail not working, Gmail not responding, unable to send or receive emails, ‘Is Gmail Down’ query and many more, you don’t need to worry at all. Here, you will be able to handle your problems from the troubleshooting professionals within the least time frame.
    https://www.techjaadu.com/blog/why-is-gmail-down/

    1 vote

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  4. Please add automatic configuration for WEBP

    Every installation I install webp converter, I need the support to work for 10 - 15 munutes to configure in to work.
    A huge loss of time both sides.
    Please add the configuration to the menu or configure it permanently ahead.
    Thanks.

    1 vote

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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  5. Magento 2.4.1 technology stack requirements - URGENT UPDATE REQUEST !!! Elastic Search 7.7

    Magento 2.4.1 technology stack requirements -
    URGENT UPDATE REQUEST !!! Elastic Search 7.7
    Need now or site / product search & details broken!

    Thanks!!!!

    1 vote

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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  6. Option to turn off offsite backups

    Can you have an option to turn off offsite backups for the server? I love the function, it's just that we need the option to choose. Also this is not stated in the pricing section, so it is kind of misleading and unclear. It is like a hidden cost, which is not good for Cloudways reputation. You can check this on Reddit too, people think that having no option to turn off offsite backup is not good.

    1 vote

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  7. Allow users to enable/disable curl on individual applications

    I am developing a WordPress plugin and need to test behaviour on different server settings (eg curl) in a live environment.

    Would be helpful if:

    • Users could control this without needing support from Cloudways team
    • It were possible to toggle curl on a per-app basis (don't want to disable on all apps, just the one I'm testing).

    *Otherwise please provide me a free dev server that stays within my total resource limits if it's only possible to disable/enable server-wide.

    1 vote

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  8. staging push should have option to remove files from destination that are not on the source server

    currently staging push only does the incremental changes. so if i make a staging, delete a plugin, and then push to live, the live site will still have the plugin. There should be an option such that the stuff i delete on the staging will be removed when pushing to live. If you use rsync in the background, just add a --delete option to it it isn't that much to change.

    2 votes

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  9. Provide the scaling back on DigitalOcean server without cloning. The scaling back should be as simple as scaling up.

    Provide the scaling back on DigitalOcean server without cloning. The scaling back should be as simple as scaling up.

    1 vote

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  10. save server configuration & power off servers to save money

    save server configuration & power off servers to save money.

    To be able to either - turn off as server and not get charged.
    or
    save a server configration, then remove the server. When spinning up a new server you can choose from the save configuration

    1 vote

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  11. Set PHP version per application

    It would be great if we could choose the PHP version per application. Right now, when we have multiple websites/webshops on a server, they all are required to use the same PHP version. This gives difficulties when updating which requires a newer PHP version.

    4 votes

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    1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  12. More options to customize the server.

    For customers who dont want a full stack application server and want to use the server only as a webserver (using apache or nginx), it would be great if you can provide such an image as an option.
    All the other services running on the server unecessarily consume server resources even if they are not being used.
    Alternately, if you can grant the master credentials the ability to start and stop specific applications like mysql etc, via a custom script or via a setting in the console ui that would also work.

    1 vote

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  13. Add more than one IP Address to whitelist at a time

    Can we please have the facility to add more than one IP address to whitelist at the same time.

    1 vote

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  14. UI for Excluding Images from Nginx vhost to Support webp .htaccess redirect rules

    When using a WordPress plugin like WebP Express (https://wordpress.org/plugins/webp-express/) or ewww.io, they are using an htaccess rule to redirect browsers that support webp images to the corresponding webp image files. This however does not work out of the box on Cloudways due to Cloudways' Nginx vhost.

    Currently, I need to contact Cloudways for each application I want to add support for webp images to exclude images from the Nginx vhost. After that, the htaccess rules work correctly. This is also described by ewww: https://docs.ewww.io/article/16-ewww-io-and-webp-images

    Can you please give us control of excluding images from the Nginx vhost ourselves?…

    3 votes

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  15. allow creating sFTP account from the sub accounts (admin Privilege)

    allow creating sFTP account from the sub accounts (admin Privilege)
    but I also suggest to be an option in the primary account so the main account can decide if he want to share it or not

    1 vote

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  16. App bandwidth monitoring at server level

    Part of what makes cloudways great is the ease of server management, this would be amplified if we could see which app is using % of bandwidth in the servers monitoring view so we can identify bandwidth heavy apps and diagnose.

    2 votes

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  17. unbranded for resellers

    Remove your branding from file paths as default. Also supply unbranded cache plugin. Resellers like myself do not want this and it is a real problem. Server pilot do not have their branding everywhere and it just make a barrier to using your service ie ‘/home/master/application/NAME-of-APPLICATION/public_html rather than /home/444739.cloudwaysapps.com/z

    3 votes

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    2 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  18. Provide a warning about resizing disk quotas taking the site down while it's processing

    I clicked the button and it just did it, and whammo, my site was down without a confirmation or warning. There really should be something there that allows someone to stop it if it's an accidental click, or they might want to arrange/schedule downtime...

    1 vote

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  19. Need More DigitalOcean Plans

    I am Cloudways users for over 2 years now. As you see at https://www.digitalocean.com/pricing/, there are options of $5, $10, two $15 plan(different CPU), $20, $40, $80 plans. It can be helpful for users who need more faster server 3v CPU instead of 2v can go for it.

    And DO plans have been upgraded long back but savings hasn't been passed to customers in this regard. Please look into this.

    4 votes

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  20. Domain forwarding

    In cPanel I can easily create forwarding rules for specific domains/subdomains, without having to work in .htaccess. Would be great if there is some interface for this in Cloudways too.

    1 vote

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