Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Increase the password limit of the SendGrid (and other) SMTP providers

    We make use of the SendGrid API, which in this case, would use an API username and the actual key as the password. The API Key is just short of 70 characters, while the Cloudways password limit is 60 characters.

    Can you increase the password limit for SMTP from 60 characters to 70?

    Thank you!

    5 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add Postfix to Manage Services

    Suggest to add Postfix to Manage Services that allows us to start/stop/purge the Postfix service. The reason for this is one of my sites here got hacked and what the malicious php file does is spam ppl. Since it requires root access to purge the cache, adding this option would be a huge help for me and those facing similar problems.

    5 votes
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  3. Cloudways should partner with ewww.io to bring their tool as a MediaWiki extension

    ewww.io has a magnificent Wordpress plugin that can batch optimize images in directories, even outside the wp-uploads directory. To have this capability in MediaWiki installs would be a huge improvement in the lives of administrators of MediaWiki websites that deal a lot with images. To get bulk optimization of gifs, jpegs, pngs, it would be great. I have pitched the idea to ewww.io before, but I think they don't have many resources. If CloudWays could support them in a way, it would also benefit all the CloudWays customers with huge MediaWiki installations

    5 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  4. provide Adobe ColdFusion server

    There are not many providers that offer ColdFusion hosting nowadays but there are still quite a number of developers looking for ColdFusion server on a cloud platform for deploying their applications.

    5 votes
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  5. SFTP access for particular directory

    SFTP access for particular directory

    4 votes
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  6. DNS Made Easy management

    I suggest you to change SOP and add an ability to manage DNS records.
    We use paid DNS Made Easy and can not manage it ourself and we can not make edits in real time. It's ridiculous.
    If the SOP does not meet the needs of customers - it needs to be changed, otherwise you will lose customers.

    4 votes
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  7. need to istall Railgun

    we will using cloudfare so need to support Railgun

    4 votes
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  8. Allow Agency Like Functionality - Client Pay

    Hi,

    I really like how pantheon allows you to send clients a link to pay for their server directly from your agency account. If you all could add this functionality that would be amazing. That way we could manage all our clients accounts/servers under one interface. It would also be really great to have a sandbox account with aws or something for dev sites with a free tier or something like that to put website templates in their and use while building out the site. Thank you!

    4 votes
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  9. PHPmyAdmin stack should work for every application in Server

    As there is tutorial to install PHPmyadmin on separate stack but it does not work witl all applications on that server. Therefore we have to install separate PHPmyadmin for every Application on that server.
    It should be introduced to work as proper Addon and works with all applications in that server.

    4 votes
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  10. A Package for DevOps

    I am currently in the process of moving my sites from cPanel based hosting env. to Vultr, DO, and Linode.

    I think everything you guys offer at CW is pretty great, except you folks do not provide us with root access. That's a bummer!

    I think you folks should create a new package for DevOps or just for developers who are interested in having the root access. This package will offer everything your platform offers, the custom panel, staging area, security management and stuff but it would also provide root access.

    Devs would know what they are doing. You'll be…

    4 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add SMTP Addon with modern security standards

    I need to use Google's SMTP I had to go out less security applications. It is a disaster to do it. Also I could not use my email registrar because he has little protection to secure applications and disable them function it is not possible. I chose to use smtp google insecure, just to solve the problem, although I want the future to be solved

    4 votes
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  12. Support Logstash

    To centralize the logs from our many servers we want to use logstash. This makes it easy to overview all our customers servers and catch errors in time. In order to forward logs to an external service where logstash is running the client server (you) need to install Logstash forwarder. See this tutorial: https://www.digitalocean.com/community/tutorials/how-to-install-elasticsearch-logstash-and-kibana-4-on-ubuntu-14-04#configure-logstash-forwarder

    You would need to add a configuration form to your control panel to set the logstashserverprivate_address variable.

    4 votes
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  13. How to setup the sender mail for each website, please?

    Hi,

    I am using Gmail SMTP for current server, which related email is sinoceo@hotmail.com.

    Now I am testing Magento website, which when customer place order or signup, the Magento will send related email to the customer but the sender always is honestyplus@gmail, which is our Gmail account for Gmail SMTP. But we need the sender if what we setup, such as info@thumbpackaging.com for thumbpackaging.com website. So how we should setup, please? I believe it's related with the server because I am also using other server from Knownhost.com, which we launched many websites and the sender both are different according…

    4 votes
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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  14. Regarding Rackspace Email

    Just a suggestion for your marketing strategy and pricing team.
    Rackspace provides a solid service including fast phone support and other benefits. While Cloudways (as a reseller) is not providing the same level of service as does Rackspace for their normal level of service and features yet charges and equal sum $2/email address.
    This in actuality - as far as I can see at the moment - is a negative benefit for a Cloudways client.
    Maybe the benefit of Cloudways Rackspace would be that it is a cost savings - Maybe providing something different - not less than - for…

    4 votes
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    4 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  15. Implement Incapsula API as an Add-on

    http://www.incapsula.com/partners/api-integration.html

    Website Security, DDoS Protection, Load Balancing & Failover, on a Global CDN

    4 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  16. Direct access to Rackspace control panel

    It would be neat to add the possibility to directly access the Rackspace control panel where we can:
    - add/remove/edit email addresses
    - add DKIM records
    - change the webmail login url
    - add webmail Company logo
    - and other things Rackspace offer to their direct customers

    3 votes
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  17. White Labelled Reseller Services

    Every Web Agency or Free lance Developers would need this serivices but also at the same time they want their brand name to be highlited for this . If we get that option nothing like it ...

    3 votes
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  18. Enable support for Cloudflare Argo Tunnel

    Right now you can't install cloudflared which is required to run Argo Tunnel.
    Enabling Argo activates Argo Smart Routing and Tiered Caching, reducing Internet latency on average by 35% and connection errors by 27%.

    3 votes
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  19. Automate Rackspace Email Creation

    it is not possible to wait HOURS to have a new e-mail box, same time to update/add an alias, this is pretty much dumb in 2018 even on ISP Config is nearly instant.

    3 votes
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  20. rackspace support directly

    The rackspace "add-on" is very missleading.

    1st. It really isn't an add-on. An add-on suggests that it will be fully integrated in my Cloudways control panel and that I'll be able to manage my email configuration. An add-on in Cloudways sounds like an easier and better option than buying directly with rackspace because all the integration issues with Cloudways would be already solved, but that is not the case, in fact is the opposite. The add on is basically a "form" and everything has to be slowly done manually through tickets.

    2nd. With the add-on we become second class rackspace…

    3 votes
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