Service Improvement
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
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Better New Relic Alerts
The New Relic Alert email messages sent by the system are not helpful.
The messages reference an application ID such as 'wordpress-000-00000-00000.cloudwaysapps.com.' This does me no good at all. I have more than a dozen servers, many of which have multiple apps.
Without going into each individual server and checking the cloudwaysapps addresss for each of its apps, I have no way of knowing which app is actually generating this error. These errors need to provide two pieces of additional information to be useful 1) the name of the server, and 2) the name of the app. In both cases,…
11 votes -
Offer servermx as an addon
Servermx is a great and cheap email hosting.
Like Rackspace, but with server in many countries.
You should look to this service.11 votes -
to enable support for PHP LDAP
I am hosting my webmail in Cloudways, and I needed PHP LDAP extensions to allow my user to change password. My email server is located elsewhere.
10 votes -
Add www.sparkpost.com as standard email add-on
Would be great to have sparkpost as a standard email addon like mandrill and the ohter ones that are allready supported. They have a great free plan which enables up to 100 000 free emails which would benefit a lot of small scale users
10 votes -
Loggly App Addon
I would like to be able to deploy Loggly to my servers, however with limited access I am unable to perform this.
I would be very handy if Cloudways gave the option to deploy loggly with a few clicks.
All I really want is access to the apache log files, for all the servers across our accounts in one centralised place.
10 votes -
Have a much simpler SMTP system, elastic email is painful
Every site I have built has issues with contact form mail delivery, this should be such a simple, basic requirement, yet I'm required to jump through hoops and spend hours on live chat to get it working
9 votes -
9 votes
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RabbitMQ
It is a must for some kind of applications in these days.
9 votes -
Notify me if elasticemail is having errors sending or is blocked
Notify me if elasticemail is having errors sending or is blocked
8 votes -
install server applications from repositories
The whole root thing drives me crazy - but i hear your reasoning. Need root to install various packages. why not let users install packages from set list of repositories ? you can always block certain ones.
8 votes -
Rackspace Webmail Domain name
Rackspace Webmail should have option to mask original Rackspace webmail URL with CNAME with our own domain name, so to make it accessible from https://webmail.ourdomainname.com
7 votes -
Rackspace Plus package (Email Hosting)
offer the features of the rackspace plus email hosting package
7 votes -
Provide Windows base servers as well
If you guys provide windows base servers for hosting sites that will be easy for people who don't have idea about Linux.
7 votes -
Add Digital Ocean S3 storage.
It is much more cost effective than the block storage option, therefore would be very useful for WP backups.
6 votes -
Enable support for Cloudflare Argo Tunnel
Right now you can't install cloudflared which is required to run Argo Tunnel.
Enabling Argo activates Argo Smart Routing and Tiered Caching, reducing Internet latency on average by 35% and connection errors by 27%.6 votes -
DNS Made Easy - failover records
I am pleased to see that Cloudways offer a "DNS Made Easy" add-on.
However, unfortunately it doesn't include the DNS Failover feature (https://dnsmadeeasy.com/services/dnsfailover/) which is a real shame as that would be an incredibly useful feature.
Cloudways Support clarified that the features provided by the add-on are equivalent to the "Small Business" option that DNS Made Easy offer directly (https://dnsmadeeasy.com/pricing/) rather than the "Business" option.
Please could you consider making the DNS Failover feature available.
6 votes -
add support for other app monitoring tools (datadog / appdynamics)
Currently you only offer New Relic for app monitoring, there are today better/cheaper tools like datadog or appdynamics.
I think you should provide more alternatives and not forcing users to use new relic.
6 votes -
DNS Made Easy management
I suggest you to change SOP and add an ability to manage DNS records.
We use paid DNS Made Easy and can not manage it ourself and we can not make edits in real time. It's ridiculous.
If the SOP does not meet the needs of customers - it needs to be changed, otherwise you will lose customers.5 votes -
Better overview for rackspace email accounts
Please consider to expand the overview for your rackspace addon. Now I can see just the list of the email accounts, but not what aliases, forwards and other basic settings for each email account.
Your Support is so far so great and quick like a charm, but do you really need this extra work like asking each time which aliases is set and which is not working and so on? This a lot work for you, and I have also to manage all this information in an extra sheet too.
Thank you cloudways for your great Support!
5 votes -
Offer Agency Plan
I have migrated 10 of my clients to Cloudways and now I have 10 separate accounts I must manage and log in to. I suggest you all offer an agency account that allows you to run an "agency" with clients on their own server and own billing options. It is extremely difficult to manage 10 different accounts. Also I did not realize there was an affiliate option and now I migrated 10 clients offer and will not be receiving affiliate commissions. I would love these features. Thank You!!
5 votes
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