Servermx is a great and cheap email hosting.
Like Rackspace, but with server in many countries.
You should look to this service.

I am hosting my webmail in Cloudways, and I needed PHP LDAP extensions to allow my user to change password. My email server is located elsewhere.

Would be great to have sparkpost as a standard email addon like mandrill and the ohter ones that are allready supported. They have a great free plan which enables up to 100 000 free emails which would benefit a lot of small scale users

I would like to be able to deploy Loggly to my servers, however with limited access I am unable to perform this.

I would be very handy if Cloudways gave the option to deploy loggly with a few clicks.

All I really want is access to the apache log files, for all the servers across our accounts in one centralised place.

Every site I have built has issues with contact form mail delivery, this should be such a simple, basic requirement, yet I'm required to jump through hoops and spend hours on live chat to get it working

It is a must for some kind of applications in these days.

Notify me if elasticemail is having errors sending or is blocked

The whole root thing drives me crazy - but i hear your reasoning. Need root to install various packages. why not let users install packages from set list of repositories ? you can always block certain ones.

Rackspace Webmail should have option to mask original Rackspace webmail URL with CNAME with our own domain name, so to make it accessible from https://webmail.ourdomainname.com

offer the features of the rackspace plus email hosting package

If you guys provide windows base servers for hosting sites that will be easy for people who don't have idea about Linux.

It is much more cost effective than the block storage option, therefore would be very useful for WP backups.

Right now you can't install cloudflared which is required to run Argo Tunnel.
Enabling Argo activates Argo Smart Routing and Tiered Caching, reducing Internet latency on average by 35% and connection errors by 27%.

I am pleased to see that Cloudways offer a "DNS Made Easy" add-on.

However, unfortunately it doesn't include the DNS Failover feature (https://dnsmadeeasy.com/services/dnsfailover/) which is a real shame as that would be an incredibly useful feature.

Cloudways Support clarified that the features provided by the add-on are equivalent to the "Small Business" option that DNS Made Easy offer directly (https://dnsmadeeasy.com/pricing/) rather than the "Business" option.

Please could you consider making the DNS Failover feature available.

Currently you only offer New Relic for app monitoring, there are today better/cheaper tools like datadog or appdynamics.

I think you should provide more alternatives and not forcing users to use new relic.

I suggest you to change SOP and add an ability to manage DNS records.
We use paid DNS Made Easy and can not manage it ourself and we can not make edits in real time. It's ridiculous.
If the SOP does not meet the needs of customers - it needs to be changed, otherwise you will lose customers.

Please consider to expand the overview for your rackspace addon. Now I can see just the list of the email accounts, but not what aliases, forwards and other basic settings for each email account.

Your Support is so far so great and quick like a charm, but do you really need this extra work like asking each time which aliases is set and which is not working and so on? This a lot work for you, and I have also to manage all this information in an extra sheet too.

Thank you cloudways for your great Support!

I have migrated 10 of my clients to Cloudways and now I have 10 separate accounts I must manage and log in to. I suggest you all offer an agency account that allows you to run an "agency" with clients on their own server and own billing options. It is extremely difficult to manage 10 different accounts. Also I did not realize there was an affiliate option and now I migrated 10 clients offer and will not be receiving affiliate commissions. I would love these features. Thank You!!