Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. to enable support for PHP LDAP

    I am hosting my webmail in Cloudways, and I needed PHP LDAP extensions to allow my user to change password. My email server is located elsewhere.

    10 votes

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  2. Offer Agency Plan

    I have migrated 10 of my clients to Cloudways and now I have 10 separate accounts I must manage and log in to. I suggest you all offer an agency account that allows you to run an "agency" with clients on their own server and own billing options. It is extremely difficult to manage 10 different accounts. Also I did not realize there was an affiliate option and now I migrated 10 clients offer and will not be receiving affiliate commissions. I would love these features. Thank You!!

    5 votes

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  3. Enable snapshots for DigitalOcean servers

    DigitalOcean has the ability to take snapshots of a droplet built into their service. However the snapshots add-on is not currently available in Cloudways.

    I huge benefit of DigitalOcean is being able to take snapshots and restore a server quickly. Backups take a long time to restore - while snapshots are much faster.

    3 votes

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  4. SMTP Add on

    How about a "Test" button on the SMTP Add on, after typing in all the configuration information? It will make debugging easier, as you don't have to test through the application..

    13 votes

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  5. sftp access by code

    installing/enabling SSH2 PECL extension

    2 votes

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  6. PHPmyAdmin stack should work for every application in Server

    As there is tutorial to install PHPmyadmin on separate stack but it does not work witl all applications on that server. Therefore we have to install separate PHPmyadmin for every Application on that server.
    It should be introduced to work as proper Addon and works with all applications in that server.

    4 votes

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  7. Offer WHM/cPanel/Plesk Support

    Your platform is amazing, I just migrated a client's site to it today and it dropped the load time from 9.8s to 2.3s. I would love to move all of the clients off my existing VPS but I have about 20 clients that are used to having individual cPanel accounts. I would gladly pay the extra $$ for a license!

    40 votes

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  8. Please add FTP support

    SFTP is not available always. My clients need to be able to FTP the profile of a product/property via FTP as an XML file, for example.

    85 votes

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  9. Hi, We have some requirements to fill PDF form by php , therefore we need to install pdftk(or any other similar tools) in the platform deplo

    Hi, We have some requirements to fill PDF form by php , therefore we need to install pdftk(or any other similar tools) in the platform deployments/server by default , could you please install for us ?

    2 votes

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  10. install server applications from repositories

    The whole root thing drives me crazy - but i hear your reasoning. Need root to install various packages. why not let users install packages from set list of repositories ? you can always block certain ones.

    8 votes

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  11. Offer AWS CDN services (Cloudfront) as an add-on

    Offer Amazon web Services (Cloudfront) CDN

    17 votes

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  12. Email forwarding option with Rackspace Hosted Email

    I use the rackspace addon and have 7 maiboxes, covering 3 domains.

    Because the email is with rackspace I have set my Mx records to use their servers, however there is no option for auto responders, catchall or most importantly email forwarding.

    Im able to forward from a mailbox to another account, but I cannot just have a simple forward. This is very restrictive because it means for each email address I want to use I have to buy another mailbox, even if no mail ever sits in the box.

    As an example I have
    staff1@mysite.com
    staff2@mysite.com
    staff3@mysite.com
    all of…

    13 votes

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  13. elasticmail limit alert

    Send an email warning the consumption of elasticmails before it is reached

    4 votes

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  14. PLEASE add Email Forwarding!

    All other hosts very easily allow you to add a forwarding email address. I dont see any option to add a forwarding email address. Except to buy an actual email box (which I dont need) for $1 each a month.

    14 votes

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  15. Add www.sparkpost.com as standard email add-on

    Would be great to have sparkpost as a standard email addon like mandrill and the ohter ones that are allready supported. They have a great free plan which enables up to 100 000 free emails which would benefit a lot of small scale users

    10 votes

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  16. Add OAuth or Auth0 functionality and support...

    Add OAuth or Auth0 functionality and support making is much easier to implement payment gateways such as Dwolla.

    3 votes

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  17. 2 votes

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  18. Offer Cloudflare RailGun

    Option for RailGun either as a paid addon or free with your higher packages.

    95 votes

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  19. Provide EU location for Rackspace emails

    It would be great if you could specify where the emails servers were located for the Rackspace add on.

    Currently I believe they store all their email accounts in Virginia, but maybe some pressure from one of their big resellers to also provide a location in EU would be beneficial.

    Some organisations would need to have their emails stored within the EU and not on US servers.

    3 votes

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    Hi Paul,

    Understand your problem but don’t think we are big enough to put the kind of pressure needed for this. Currently they only offer mailboxes in US and, for what we know, have no plans to support mailboxes in EU.

    In any case, we have raised this already with our Rackspace manager and will add the feature as soon as they have it available.

    Cloudways Team

  20. Provide Windows base servers as well

    If you guys provide windows base servers for hosting sites that will be easy for people who don't have idea about Linux.

    7 votes

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