Service Improvement

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  1. Cloudways Rackspace webmail needs to be SSL / HTTPS

    When an email account is setup using Cloudways/Rackspace, the webmail url provided in the login details is non SSL. This causes a problem that the end client now gets security warnings which makes my service look unprofessional.

    When I spoke to support, they suggested a different (secure) url. I suggest at the very least the set up email sent by cloudways with login details has either the generic https rackspace url or to set up the vanity subdomain url to be https as well

    11 votes

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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. Better New Relic Alerts

    The New Relic Alert email messages sent by the system are not helpful.

    The messages reference an application ID such as 'wordpress-000-00000-00000.cloudwaysapps.com.' This does me no good at all. I have more than a dozen servers, many of which have multiple apps.

    Without going into each individual server and checking the cloudwaysapps addresss for each of its apps, I have no way of knowing which app is actually generating this error. These errors need to provide two pieces of additional information to be useful 1) the name of the server, and 2) the name of the app. In both cases,…

    11 votes

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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  3. Offer servermx as an addon

    Servermx is a great and cheap email hosting.
    Like Rackspace, but with server in many countries.
    You should look to this service.

    11 votes

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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  4. to enable support for PHP LDAP

    I am hosting my webmail in Cloudways, and I needed PHP LDAP extensions to allow my user to change password. My email server is located elsewhere.

    10 votes

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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add www.sparkpost.com as standard email add-on

    Would be great to have sparkpost as a standard email addon like mandrill and the ohter ones that are allready supported. They have a great free plan which enables up to 100 000 free emails which would benefit a lot of small scale users

    10 votes

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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  6. Loggly App Addon

    I would like to be able to deploy Loggly to my servers, however with limited access I am unable to perform this.

    I would be very handy if Cloudways gave the option to deploy loggly with a few clicks.

    All I really want is access to the apache log files, for all the servers across our accounts in one centralised place.

    10 votes

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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  7. Have a much simpler SMTP system, elastic email is painful

    Every site I have built has issues with contact form mail delivery, this should be such a simple, basic requirement, yet I'm required to jump through hoops and spend hours on live chat to get it working

    9 votes

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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  8. 9 votes

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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  9. RabbitMQ

    It is a must for some kind of applications in these days.

    9 votes

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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  10. Notify me if elasticemail is having errors sending or is blocked

    Notify me if elasticemail is having errors sending or is blocked

    7 votes

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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  11. Rackspace Webmail Domain name

    Rackspace Webmail should have option to mask original Rackspace webmail URL with CNAME with our own domain name, so to make it accessible from https://webmail.ourdomainname.com

    7 votes

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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  12. install server applications from repositories

    The whole root thing drives me crazy - but i hear your reasoning. Need root to install various packages. why not let users install packages from set list of repositories ? you can always block certain ones.

    7 votes

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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  13. Provide Windows base servers as well

    If you guys provide windows base servers for hosting sites that will be easy for people who don't have idea about Linux.

    7 votes

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  14. DNS Made Easy - failover records

    I am pleased to see that Cloudways offer a "DNS Made Easy" add-on.

    However, unfortunately it doesn't include the DNS Failover feature (https://dnsmadeeasy.com/services/dnsfailover/) which is a real shame as that would be an incredibly useful feature.

    Cloudways Support clarified that the features provided by the add-on are equivalent to the "Small Business" option that DNS Made Easy offer directly (https://dnsmadeeasy.com/pricing/) rather than the "Business" option.

    Please could you consider making the DNS Failover feature available.

    6 votes

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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  15. Rackspace Plus package (Email Hosting)

    offer the features of the rackspace plus email hosting package

    6 votes

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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  16. add support for other app monitoring tools (datadog / appdynamics)

    Currently you only offer New Relic for app monitoring, there are today better/cheaper tools like datadog or appdynamics.

    I think you should provide more alternatives and not forcing users to use new relic.

    6 votes

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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  17. Enable support for Cloudflare Argo Tunnel

    Right now you can't install cloudflared which is required to run Argo Tunnel.
    Enabling Argo activates Argo Smart Routing and Tiered Caching, reducing Internet latency on average by 35% and connection errors by 27%.

    5 votes

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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  18. Better overview for rackspace email accounts

    Please consider to expand the overview for your rackspace addon. Now I can see just the list of the email accounts, but not what aliases, forwards and other basic settings for each email account.

    Your Support is so far so great and quick like a charm, but do you really need this extra work like asking each time which aliases is set and which is not working and so on? This a lot work for you, and I have also to manage all this information in an extra sheet too.

    Thank you cloudways for your great Support!

    5 votes

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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  19. Offer Agency Plan

    I have migrated 10 of my clients to Cloudways and now I have 10 separate accounts I must manage and log in to. I suggest you all offer an agency account that allows you to run an "agency" with clients on their own server and own billing options. It is extremely difficult to manage 10 different accounts. Also I did not realize there was an affiliate option and now I migrated 10 clients offer and will not be receiving affiliate commissions. I would love these features. Thank You!!

    5 votes

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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. Increase the password limit of the SendGrid (and other) SMTP providers

    We make use of the SendGrid API, which in this case, would use an API username and the actual key as the password. The API Key is just short of 70 characters, while the Cloudways password limit is 60 characters.

    Can you increase the password limit for SMTP from 60 characters to 70?

    Thank you!

    5 votes

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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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