Service Improvement
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
135 results found
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Voice Over Internet
I am just about to implement a voice over internet service. Would be nice if you provide such an option.
2 votes -
DNS Made Easy management
I suggest you to change SOP and add an ability to manage DNS records.
We use paid DNS Made Easy and can not manage it ourself and we can not make edits in real time. It's ridiculous.
If the SOP does not meet the needs of customers - it needs to be changed, otherwise you will lose customers.5 votes -
You should let the users host their emails in the servers
I'ts unbelievable First of all you don't let users open as many email address as they want so forcing us to pay an extra fee of $1 monthly per email address or look around another email provider for host the emails then when you pay the extra fee per email address you can't migrate your emails yourself because the company use a 3rd party service and you have no access to a control panel to manage your services with them because you sign up through cloudways so you are forced to pay a migration fee of $10 per email address…
2 votes -
Better overview for rackspace email accounts
Please consider to expand the overview for your rackspace addon. Now I can see just the list of the email accounts, but not what aliases, forwards and other basic settings for each email account.
Your Support is so far so great and quick like a charm, but do you really need this extra work like asking each time which aliases is set and which is not working and so on? This a lot work for you, and I have also to manage all this information in an extra sheet too.
Thank you cloudways for your great Support!
5 votes -
Ability to add Custom Hostname for each of the servers
Ability to add Custom Hostname for each of the servers. I love this platform but websites that I host, I don't have access to domains and adding A record is a headache. If there was a way to add a hostname for each server would cut down on changing clients to do changes themselves.
3 votes -
Automate Rackspace Email Creation
it is not possible to wait HOURS to have a new e-mail box, same time to update/add an alias, this is pretty much dumb in 2018 even on ISP Config is nearly instant.
4 votes -
enable "Spatial Data Types" for MySQL.
I'm develop website to use "Spatial Data Types" for query on database. Please enable "Spatial Data Types" for MySQL. It's feature on MySQL.
https://dev.mysql.com/doc/refman/8.0/en/spatial-types.html1 vote -
Let use PhpMyAdmin as a database manager
Anas Siddiqui, one of your team, confirms that your database editor is incomplete: «you can delete the table but the column delete is not possible, you delete the rows only» and suggested me to leave a feedback.
I've already read the answer "We made long ago the decision to use adminer against phpmyadmin. This is not going to change in the short term." but why?
You did a great tool, all based on making life easy for users, and then you chose to make the deployment of PHPMyAdmin not easy... why?
14 votes -
1 vote
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Add Simple Webmail
I would like the ability to create lots of email addresses on the fly, similar to the webmail found in the cPanel of much cheaper hosts.
2 votes -
Come up with FREE Control Panel - VestCP and also keep Roundcube default Email Server
Come up with FREE Control Panel - VestCP and also keep Roundcube default Email Server
2 votes -
Setting change in CloudwaysCDN CORS policy
I'm using WordPress for all my site and when adding a CDN, I ALWAYS have to contact support to have the CORS policy reset. Google Chrome will show CORS errors in their console and fonts won't load correctly.
Can we get a checkbox in the CloudwaysCDN area to toggle the CORS policy instead of having to contact support?
4 votes -
Elastic Email Automatically Generated Footer to be Server/Project specific
Currently Elastic Email generates a global footer from the details of the main account. Meaning you can't use the Elastic Email addon across client servers or even multiple projects unless you want you personal information added to the bottom of every email.
There should be the ability to define parameters at the project or server level for Elastic Email to use. Allowing it to be used for non-connected servers/applications.
1 vote -
Elastic Email params and credentials in Server SMTP section
Getting Elastic Email SMTP params and credential in smtp section of the server interface when Elastic Email is selected.
At this time, the credential management is messy (need to ask the support)
3 votes -
Monit as New Relic alternative
New Relic reach EOL but application monitoring is still important. Maybe MONIT daemon should be a good alternative...
14 votes -
Add ClouDNS domain management
Specifically free DNS zone management, which has an HTTP API available for easier integration. It's really annoying for some ccTLD (like .com.ar) which doesn't offer it by default.
2 votes -
Cloudways Rackspace webmail needs to be SSL / HTTPS
When an email account is setup using Cloudways/Rackspace, the webmail url provided in the login details is non SSL. This causes a problem that the end client now gets security warnings which makes my service look unprofessional.
When I spoke to support, they suggested a different (secure) url. I suggest at the very least the set up email sent by cloudways with login details has either the generic https rackspace url or to set up the vanity subdomain url to be https as well
11 votes -
Add new service VPN connection on Cloudways
Add an new service VPN connection on Cloudways
3 votes -
2 votes
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DNS Made Easy - failover records
I am pleased to see that Cloudways offer a "DNS Made Easy" add-on.
However, unfortunately it doesn't include the DNS Failover feature (https://dnsmadeeasy.com/services/dnsfailover/) which is a real shame as that would be an incredibly useful feature.
Cloudways Support clarified that the features provided by the add-on are equivalent to the "Small Business" option that DNS Made Easy offer directly (https://dnsmadeeasy.com/pricing/) rather than the "Business" option.
Please could you consider making the DNS Failover feature available.
6 votes
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