Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Direct Access to DNS Integration

    Having direct access to the DNS add-on would have made things a lot easier. There are many different DNS setups that make it difficult to know exactly what is needed to add and or remove things. And via ticketing​ service makes it really difficult and confusing.

    15 votes

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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. Rackspace Plus package (Email Hosting)

    offer the features of the rackspace plus email hosting package

    5 votes

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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  3. add support for other app monitoring tools (datadog / appdynamics)

    Currently you only offer New Relic for app monitoring, there are today better/cheaper tools like datadog or appdynamics.

    I think you should provide more alternatives and not forcing users to use new relic.

    6 votes

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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  4. whmcs

    Hi,

    It is possible to install WHMCS Billing System on Cloud Hosting?

    4 votes

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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow Agency Like Functionality - Client Pay

    Hi,

    I really like how pantheon allows you to send clients a link to pay for their server directly from your agency account. If you all could add this functionality that would be amazing. That way we could manage all our clients accounts/servers under one interface. It would also be really great to have a sandbox account with aws or something for dev sites with a free tier or something like that to put website templates in their and use while building out the site. Thank you!

    4 votes

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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  6. to enable support for PHP LDAP

    I am hosting my webmail in Cloudways, and I needed PHP LDAP extensions to allow my user to change password. My email server is located elsewhere.

    10 votes

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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  7. Offer Agency Plan

    I have migrated 10 of my clients to Cloudways and now I have 10 separate accounts I must manage and log in to. I suggest you all offer an agency account that allows you to run an "agency" with clients on their own server and own billing options. It is extremely difficult to manage 10 different accounts. Also I did not realize there was an affiliate option and now I migrated 10 clients offer and will not be receiving affiliate commissions. I would love these features. Thank You!!

    5 votes

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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  8. Enable snapshots for DigitalOcean servers

    DigitalOcean has the ability to take snapshots of a droplet built into their service. However the snapshots add-on is not currently available in Cloudways.

    I huge benefit of DigitalOcean is being able to take snapshots and restore a server quickly. Backups take a long time to restore - while snapshots are much faster.

    3 votes

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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  9. SMTP Add on

    How about a "Test" button on the SMTP Add on, after typing in all the configuration information? It will make debugging easier, as you don't have to test through the application..

    13 votes

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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  10. sftp access by code

    installing/enabling SSH2 PECL extension

    2 votes

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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  11. PHPmyAdmin stack should work for every application in Server

    As there is tutorial to install PHPmyadmin on separate stack but it does not work witl all applications on that server. Therefore we have to install separate PHPmyadmin for every Application on that server.
    It should be introduced to work as proper Addon and works with all applications in that server.

    4 votes

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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  12. Offer WHM/cPanel/Plesk Support

    Your platform is amazing, I just migrated a client's site to it today and it dropped the load time from 9.8s to 2.3s. I would love to move all of the clients off my existing VPS but I have about 20 clients that are used to having individual cPanel accounts. I would gladly pay the extra $$ for a license!

    38 votes

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    4 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  13. Please add FTP support

    SFTP is not available always. My clients need to be able to FTP the profile of a product/property via FTP as an XML file, for example.

    83 votes

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    21 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  14. Hi, We have some requirements to fill PDF form by php , therefore we need to install pdftk(or any other similar tools) in the platform deplo

    Hi, We have some requirements to fill PDF form by php , therefore we need to install pdftk(or any other similar tools) in the platform deployments/server by default , could you please install for us ?

    2 votes

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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  15. upgrade all New Relic Lite accounts to Standard Free Plan

    I think you need to get your partnership updated with NewRelic so you offer free standard plans instead of lite: https://discuss.newrelic.com/t/faq-how-is-the-partnership-standard-account-different-from-the-lite-account/3152

    This is important as Standard brings great features:
    - allows monitoring of wordpress plugins and themes.
    - web transaction summary so you can tune effectively
    - Database analysis of poorest performing calls
    - 1 week of data in a single view
    - Embeddable charts

    There is an option that says "upgrade to standard" in New Relic app monitoring under Wordpress and Database. But the page forwards to the CouldWays upgrade to Pro page. So this is in your hands…

    80 votes

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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  16. install server applications from repositories

    The whole root thing drives me crazy - but i hear your reasoning. Need root to install various packages. why not let users install packages from set list of repositories ? you can always block certain ones.

    7 votes

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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  17. Offer AWS CDN services (Cloudfront) as an add-on

    Offer Amazon web Services (Cloudfront) CDN

    17 votes

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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  18. Email forwarding option with Rackspace Hosted Email

    I use the rackspace addon and have 7 maiboxes, covering 3 domains.

    Because the email is with rackspace I have set my Mx records to use their servers, however there is no option for auto responders, catchall or most importantly email forwarding.

    Im able to forward from a mailbox to another account, but I cannot just have a simple forward. This is very restrictive because it means for each email address I want to use I have to buy another mailbox, even if no mail ever sits in the box.

    As an example I have
    staff1@mysite.com
    staff2@mysite.com
    staff3@mysite.com
    all of…

    13 votes

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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  19. elasticmail limit alert

    Send an email warning the consumption of elasticmails before it is reached

    4 votes

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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. PLEASE add Email Forwarding!

    All other hosts very easily allow you to add a forwarding email address. I dont see any option to add a forwarding email address. Except to buy an actual email box (which I dont need) for $1 each a month.

    14 votes

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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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