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Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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244 results found

  1. Monitoring info at scale

    Hello!
    https://fluid.services/wp-content/uploads/2021/04/stats1.jpg
    It would be nice if some of these stats could be displayed
    https://fluid.services/wp-content/uploads/2021/04/stats3.jpg
    in this area when looking at all servers
    i have a bunch of servers now and it would just make my life easier to see some of that info at scale
    and I'd be more likely to upgrade something (more money for you guys) if I can see it all in a list like that
    that's it! Just wanted to pass it along as something to consider down the line! I'd consider it a quality of life improvement for customers with multiple servers :)

    7 votes

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  2. Find applications by domain name

    Currently it is difficult to find application associated with a domain name, specially if you are hosting a lot of applications and if each application has multiple domain names. You have visit domain management screen of each application to figure out which application is associated with which domain.

    It would be nice to search/filter the applications by the domain name.

    2 votes

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  3. Add search function when selecting server to clone app

    When I click clone app, I have to scroll through a small window to find the server that I want to select. It would be much easier if there was a search feature here. Because I have a lot of servers

    1 vote

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  4. Give us the ability to REQUEST a team member role in another account

    The ability to add a team member to an account is great, but it would be even better if we could request access to another account.

    That way, I wouldn't have to send my clients instructions on how to add me as a team member. Instead, I could just request access to their account, then they can approve or deny the request by clicking an email link, much in the same way the server migration between accounts works.

    GoDaddy has this in place with their 'delegated access' feature, I'd love to see Cloudways implement the same. It's a big time…

    2 votes

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  5. Fix Database Manager GUI - Broken Pagination

    In the Database Manager, when displaying data from a table, a "pages" element shows up on the bottom left of the screen. This allows you to navigate through the pages of selected data. However, the z-index of this element is not set, which means it shows up underneath the "menu" element on the left side, effectively making it unusable. It's a small CSS fix that would fix this.

    Here's a screenshot to show you what I'm talking about.
    https://www.dropbox.com/s/gvnmdvjbcqzzzqx/Wrong%20Z-Index.png

    1 vote

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  6. Quickly add IP to whitelist

    I really want a feature to quickly add my current (dynamic) IP to whitelist in the Security Panel

    2 votes

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  7. Show optoin how many application can show at a time, in GUI console

    Right now by default user can see only 10 applications at time after login, why you dont give option to user how many applications he wants to show, all or 10, 20,50 etc.

    I have more than 30 applications, its take time to go page to page,

    1 vote

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  8. Allow Team Members to create notifications on Cloudways Bot

    As a developer and affiliate, we run lots of client sites / servers. It would be great if we could create cloudways bot notifications with our accounts.

    It seems silly for only the master account to be able to do this. Especially, when a lot of clients (main account holders) are non-techies.

    2 votes

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  9. Option to password protect application

    Hey, I can't believe I have to say it but this is kind of a basic feature of any hosting solution. This is a small but extremely essential feature so please add it to the console. We should be able to password protect an application on live and staging sites.

    8 votes

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  10. HDPI graphics in the dashboard

    Small request, but please can you support high-resolution images/icons/logos for Macs and other modern screens.

    Love the product, but the blurry elements all over the place don't do it justice!

    1 vote

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  11. calibrate pop up cookie

    Hey guys hello just quick feedbac that the special offer pop up is obtrusive. Best calibrated to not be reshown to logged in or converted client.

    1 vote

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  12. Exclude servers from sending cloudways bot notifications

    I don't need notifying when my staging servers are running low on resources. Please add a way to silence notifications from certain servers while leaving them enabled for others.

    1 vote

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  13. A new option to download all backups at once

    In order to keep the backups in my machine, I need to browse all applications and dowload the backup.tgz from there, one by one. But, what if I have many applications at the same server? Also, the folders name don't identify each application easily, so, it is a pain to download and rename each one.

    It would be great a button like "Download all your local backups".

    Thank you.

    4 votes

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  14. ADD SEARCH BAR to toggle between different accounts (when there are a lot)

    As an agency that manages a lot of clients, our email is added as a team member on tons of accounts. With a lot of accounts, it's difficult to find the right one. There NEEDS to be a search bar to quickly toggle to the right account. Here's a quick screen recording of what I mean: https://www.loom.com/share/c3b7368e719d4212a6ca9b06d3370d2d

    1 vote

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  15. Console - Analytics - Traffic. Make the Url's clickable/copyable

    Quite simply, when viewing a long url in the Console Analytics it is not possible to copy or load the URL in question.

    see the example below
    https://www.dropbox.com/s/dq1pz9gdb54n8w9/Screenshot%202020-09-28%20at%2014.15.25.png?dl=0

    2 votes

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  16. Prenotification of scheduled maintenance

    When the server provider has scheduled maintenance planned, Cloudways should notify server admin (via cloudways bot & email?) that scheduled maintenance is planned, including timescales and servers affected.

    it is much more professional for us to let our clients know that downtime is likely rather than our clients to contact us complaining of application downtime.

    2 votes

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  17. Custom User Menu

    Cloudways has many settings. They are simple to find and understand, however, in a daily basis, we use just a few of them.

    That's why would be great the abillty to add some links to a user personalized menu trhought shortcuts in the dashboard.

    1 vote

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  18. Better UI

    Please make the user backend more user friendly and a clean UI. Vultr does this well

    1 vote

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  19. let users know which port is used by SFTP

    currently the master credentials screen for SFTP is not complete.
    you have to watch a video on FTP setup to know that cloudways uses Port: 22

    It would be very helpful to add this information beneath the existing master credentials:

    Public IP
    username
    password
    port

    without knowing that the port number is 22 you can't login to SFTP.

    1 vote

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  20. Cloudways platform in different languages

    Would be nice to have the platform on spanish for example.

    1 vote

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