Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. A new option to download all backups at once

    In order to keep the backups in my machine, I need to browse all applications and dowload the backup.tgz from there, one by one. But, what if I have many applications at the same server? Also, the folders name don't identify each application easily, so, it is a pain to download and rename each one.

    It would be great a button like "Download all your local backups".

    Thank you.

    2 votes

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Quickly add IP to whitelist

    I really want a feature to quickly add my current (dynamic) IP to whitelist in the Security Panel

    1 vote

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Show optoin how many application can show at a time, in GUI console

    Right now by default user can see only 10 applications at time after login, why you dont give option to user how many applications he wants to show, all or 10, 20,50 etc.

    I have more than 30 applications, its take time to go page to page,

    1 vote

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. calibrate pop up cookie

    Hey guys hello just quick feedbac that the special offer pop up is obtrusive. Best calibrated to not be reshown to logged in or converted client.

    1 vote

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Console - Analytics - Traffic. Make the Url's clickable/copyable

    Quite simply, when viewing a long url in the Console Analytics it is not possible to copy or load the URL in question.

    see the example below
    https://www.dropbox.com/s/dq1pz9gdb54n8w9/Screenshot%202020-09-28%20at%2014.15.25.png?dl=0

    2 votes

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Prenotification of scheduled maintenance

    When the server provider has scheduled maintenance planned, Cloudways should notify server admin (via cloudways bot & email?) that scheduled maintenance is planned, including timescales and servers affected.

    it is much more professional for us to let our clients know that downtime is likely rather than our clients to contact us complaining of application downtime.

    2 votes

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Uninstall New Relic option on Settings & Packages >> Packages

    I would like to kindly suggest an option on "Settings & Packages --> Packages" to "Uninstall New Relic" from our servers, and this would automatically remove all those NR scripts on that server.

    I keep wondering how much Live Chat & Tickets it could save to Cloudways! This would save so many resources!

    7 votes

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    2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Exclude servers from sending cloudways bot notifications

    I don't need notifying when my staging servers are running low on resources. Please add a way to silence notifications from certain servers while leaving them enabled for others.

    1 vote

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Client Specific Billing - Allow us to charge clients for App monthly or anually

    This feature is a must, I'm surprised it hasn't caught on any attention. I have a server with 25 applications each one for different clients. I have to keep a log of how much each client has to pay every month or year. If we could do this directly in Cloudways it would be great.

    3 votes

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. ADD SEARCH BAR to toggle between different accounts (when there are a lot)

    As an agency that manages a lot of clients, our email is added as a team member on tons of accounts. With a lot of accounts, it's difficult to find the right one. There NEEDS to be a search bar to quickly toggle to the right account. Here's a quick screen recording of what I mean: https://www.loom.com/share/c3b7368e719d4212a6ca9b06d3370d2d

    1 vote

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Cloudways platform in different languages

    Would be nice to have the platform on spanish for example.

    1 vote

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    1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Backup Process Improvement

    Hello Team,

    As of now there's only one full backup / restore option (Server Management > Backups > Take Backup Now)

    Can you please provide some option where the user can take backup as per their requirement, Sometime developer just want to take a backup of the database or hosting files not both all the time.

    If you're providing some option where the user can take backup/restore accordingly as of now if we're taking full backup and restoring the full backup it's super time consuming for the bigger websites while they just want to take database backup.

    Suggested Backup Process

    52 votes

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    30 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Monitor Resources versus Limits

    I'd like to know how close to limits my applications are compared to available resources, that way I know if I should upgrade before there is an emergency

    2 votes

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Custom User Menu

    Cloudways has many settings. They are simple to find and understand, however, in a daily basis, we use just a few of them.

    That's why would be great the abillty to add some links to a user personalized menu trhought shortcuts in the dashboard.

    1 vote

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. New Staging - Selected Tables only, specific option for Woocommerce

    The new staging push/pull for selected tables is a great step forward, but with Woocommerce there are many entries into wpposts post meta etc which are all required, but if editing a store, we may not want to push all of wpposts and only woo orders or products. A custom query should fix this?

    3 votes

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Better UI

    Please make the user backend more user friendly and a clean UI. Vultr does this well

    1 vote

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  17. let users know which port is used by SFTP

    currently the master credentials screen for SFTP is not complete.
    you have to watch a video on FTP setup to know that cloudways uses Port: 22

    It would be very helpful to add this information beneath the existing master credentials:

    Public IP
    username
    password
    port

    without knowing that the port number is 22 you can't login to SFTP.

    1 vote

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Provision for setting time at which the cron job would run

    Currently, we can configure job and configure common settings at which it would run.

    However, I can not set at what time it would run. For small application developers like me, it is important for me to make sure that such heavy lifting cron jobs should run at idle time, like at midnight or early morning.

    Providing such an option would be just great.

    1 vote

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  19. allow ed25519 ssh keys

    hi, please allow addition of ed25519 ssh keys

    2 votes

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  20. Control Panel Option to Clear Swap Memory

    Sometimes you run in to an issue where you "run out of memory" when upgrading modules or magento. You can force unlimited memory with composer or php, but the system only has so much swap and physical RAM. Often times, clearing the swap mem is enough to allow the command to run successfully. Since this can only be done with root access, it would be great to have this feature added in to the control panel so we do not have to contact chat support to do this every time.

    Yes, upgrading the server is the solution, but when in…

    1 vote

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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