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Service Improvement

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244 results found

  1. Allow freelancers to invoice their customers directly from Cloudways Platform by setting up recurring invoices

    Cloudways should provide freelancers with a feature that allows them to manage their clients and charge them directly from the Cloudways Platform by setting up recurring invoices. There should be a central dashboard where freelancers can manage all their clients and invoices

    16 votes

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  2. Multiple Backup Schedules

    Provide the ability to create multiple backup schedules. For instance, be able to create a Daily backup with retention for 2 weeks...PLUS create a monthly backup with retention for 6 months.

    Currently there is only the option to pick one or the other, or create an on demand backup.

    7 votes

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  3. Allow agencies to invoice their customers directly from Cloudways Platform by setting up recurring invoices

    Cloudways should provide agencies with a feature that allows agencies to manage their clients and charge them directly from the Cloudways Platform by setting up recurring invoices. There should be a central dashboard where agencies can manage all their clients and invoices

    7 votes

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  4. File Manager will be a good addition to the platform like other hostings

    File Manager will be a good addition to the platform, like other hosting e.g. hostingers have their own file manager system. This is very difficult when anyone access her website's files, then they will have to install filezilla & connect to the Cloudways server. And, also difficult in uploading files from a system to a cloudway server.....Also, files are uploading on server very slowly. one more thing when we have to upload .zip file on it & extract it this will not be done....first we have to extract on our computer & then upload.

    2 votes

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  5. Allow superadmin access to be assigned to name user accounts beyond the primary account

    Allow superadmin access to be assigned to name user accounts beyond the primary account. This will allow changes in team members to handled without needing to share the credentials to the primary account among top-level team members.

    1 vote

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  6. Server / App Dashboard List View

    Hello :)

    Can you please ask the team responsible for the dashboard User Interface to allow more than 10 records to show for SERVERS and APPS?

    And also, to be able to set the ordering by NAME, and save that preference too? (so I can add a number prefix and order SERVERS and APPS in the order I'd like?)

    I find myself constantly having to navigate to 2nd page of SERVER or APP listings to find the SERVER or APP I need ...

    It's not a great experience when you have multiple tasks to do for both SERVERS and APPS…

    1 vote

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  7. YOU PROCESS OF CHANGING A PASSWORD OF THE APPLICATION IS SO USER UNFRIENDLY THAT IT IS REMIND ME OF 1990S. ! SHAME ON YOU!!!

    YOU PROCESS OF CHANGING A PASSWORD OF THE APPLICATION IS SO USER UNFRIENDLY THAT IT IS REMIND ME OF 1990S. ! SHAME ON YOU!!!

    1 vote

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  8. Add feature to change default WP Admin email on master admin account

    Hi there,

    We are an agency with a large number of servers with Cloudways.

    A feature we would like to request is the ability to change the default WP Admin account username/email on app set-up, without the need to change the master account email on Cloudways.

    To put into context, our master account is set-up under the company director's email address (which is great for both notifications and security). However, this means his email is set-up as the default admin on new apps (and subsequently plugins that pull across the wp admin email, for example, Wordfence) - this then results…

    1 vote

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  9. Please work on file manager for upload/edit/delete files with ease

    We really need of file manager as many people are non-technical. So it would be a great option for them to upload/edit/delete files easily without using any third-party software. It's an important part of hosting; here is the reason some people dont prefer cloudways as cloudways dont have a file manager for people's ease.

    1 vote

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  10. Add tagging system to sites.

    This could use the 'project's' feature but need to be implemented as a tag system similar to how 'staging' appears. Would be super handy at a glance to see if a site is 'in development', 'staging' or 'live'

    1 vote

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  11. Deployment via Git - Verbose error message

    I ran into a "random" thing today trying to authenticate Github repo.

    I tried multiple times to authenticate and on each time I got error "Unfortunately, operation failed due to unexpected error."

    I contacted support and they were able to use the same repo as I did and it authenticated fine.

    Support also was not able to see any errors for today.

    A bit of a mystery what exactly happened - verbose error message might have helped :)

    2 votes

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  12. Allow to create multiple Origin Server with cloudflare

    Origin Certificates
    Generate a free TLS certificate signed by Cloudflare to install on your origin server.

    Origin Certificates are only valid for encryption between Cloudflare and your origin server.

    When I try to do this with cloudway just have the option for one domain and not multiple domains.

    I hope cloudway create the option to add more domains and not just one.

    1 vote

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  13. Remove username/password restrictions on htaccess "Password Protection"

    Currently when setting "Password Protection" on a staging server, the username field has a restriction of "Only lowercase alphanumeric characters are allowed", and the password field has a series of requirements for a strong password.

    I am all for password strength in most cases, but in the case of htpasswd protection, I think people have a variety of use cases. For instance you may want to only provide reasonable protection on a staging server to keep search engines, and bots out, etc etc. And often times you share staging with a client.

    It would be nice to be able to…

    2 votes

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  14. To be able to browse files per application Because I can't connect to the server via FTP / SSH

    To be able to browse files per application
    Because I can't connect to the server via FTP / SSH

    1 vote

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  15. Multiple backup schedules

    It would be great if we can create multiple backup schemes. For instance, I'd like to be able to create a daily backup retained for 2 weeks, plus a monthly backup, retained for 6 months. This will allow a time capsule effect without storing a huge amount of data.

    Currently we can only choose one routine and I am having to use 3rd party software/server to automate my monthly backups, while cloudways handles the daily backups.

    1 vote

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  16. 1 vote

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  17. support an option to disable Staging/Live syncing options from the UI

    I would like to have a way to disable the PULL or PUSH process between staging and live.

    For example, when using Staging as a "test" environment, I do not want to let anyone to get the DB content from Staging and send it to Live.

    Vice-versa as well when, for example, I want to use Staging as a "pre-live" environment, where I want to enforce a single-way data flow.

    So, I would like options to enable/disable sync code + database from one to another, so only a single flow can be enforced.

    Thank you!

    1 vote

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  18. Allow CW Signup with any email address (not only Gmail)

    Currently, it's only possible to create a new account with either a Gmail address or a branded email address.

    I strongly encourage you and suggest allowing any email addresses to create a Cloudways account.

    Gmail → can't force a client to use Gmail
    Branded email → if the branded email should be migrated to Cloudways (using Rackspace) then its not recommended to use this email address to manage the CW account itself.

    Workaround: Change email address after account creation. But this can be only done once. And it's again an annoying process for a client who needs to do that…

    2 votes

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  19. server delete

    I'd like to get a product feedback. The "server delete" functionality should not be made available to a user with Full Console or Limited Console Access.

    1 vote

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  20. Restore an app from backup it's asking me to rollback/delete - The buttons wording is unclear and ambiguous. Need a better explanation.

    Restore an app from backup it's asking me to rollback/delete - The buttons' wording is unclear and ambiguous. Need a better explanation on the process and the outcome for each button and choice.

    2 votes

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