Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Support for Amazon Lightsail

    New as of 11/30/2016, Lightsail provides much more competitive rates than normal AWS. Comparable to the DigitalOcean or Vultr plans currently offered by Cloudways.

    https://amazonlightsail.com/

    77 votes
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    15 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  2. Provide status information about all your cloud provider and send alert in notification bot

    The only way to check the status of the infrastructure is to check status.cloudways.com but if anything happens in the side of any service provider (ex: Kyup) then we don't get any information.

    I would prefer that you give us earlier alert via notification bots, or emails when there is an issue that affects many customers.

    You should keep a certain level of QOS and being accountable for the technical issues of your technology partners in order to avoid them.

    3 votes
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add Swiss server location with Exoscale

    It would be great to have swiss serverlocation with exoscale.ch

    3 votes
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  4. 3 votes
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  5. Sells only servers with IP that do not have old DNS records pointing to

    Cloudways should require from infrastructure providers that only servers with IP are assigned to cw customers, without orphaned DNS-records pointing to.

    We had unbelievable efforts to get the DoubleContent entries out of the web from old DNS-records stored/cached in Cloudflare-system from old/former IP-holder. Without possibilities to change/delete the foreign records it's a disaster!

    Would be very important to check automatic for NO orphaned DNS-records from old user/domain (from Cloudways or the Infrastructure Providers).

    Otherwise there will be a lot of unnecessary and very time-consuming work steps for Cloudways clients!

    2 votes
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add Vultr Block Storage option

    add vultr block storage option

    72 votes
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    17 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add Alibaba Cloud (Alihun)

    They are great and have Anti DDOS and WAF included on packages.

    7 votes
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    3 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  8. add as cloud provider for docker

    Add as Cloud provider to create docker nodes.

    3 votes
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add more locations

    Please offer all the locations, and not just a select group, for each of your providers. For example, I -- and my customers -- are in Texas, so the Vultr datacenter in Dallas would make a great deal of sense; but you don't offer it. Similar limitations exist for your other providers. If they have a location, please offer it, too.

    3 votes
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  10. Penetration Testing Form

    Amazon AWS has a form to let them know you want to do penetration testing: https://aws.amazon.com/premiumsupport/knowledge-center/penetration-testing/

    There should be a process at the cloudways level to facilitate this communication between the infrastructure providers and your end user/customers.

    5 votes
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  11. Vultr DNS Integration

    Vultr has a free DNS service for all of their customers. It would be awesome if Cloudways could integrate this somehow.

    I did reach out to Vultr support to see if I had access since I had a Vultr server but it was through Cloudways. I figured I wouldn't but it doesn't hurt to get more information. This was the response.

    -- Vultr.com Support Team --
    "If you signed up through Cloudways, you would not be able to have access to Vultr DNS since it requires a direct account with us I'm afraid, unless Cloudways adds Vultr DNS Integration in…

    9 votes
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add Singapore datacenter for Vultr

    https://www.vultr.com/locations/ SG datacenter is available. Please consider support this too. Thanks.

    4 votes
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add Microsoft Azure

    Can you add Microsoft Azure as a provider?

    23 votes
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    6 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  14. Southern California Data Centers

    Vultr offers an LA based data-center, but you can only choose the first tier hosting plan because they don't have the resources in their LA datacenter.

    Please offer more southern california datacenter options.

    3 votes
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  15. Dedicated servers

    Solutions in the "cloud" is simple, flexible and user-friendly when it comes to quickly change the infrastructure. For us that is slightly more advanced users, and sees the need for dedicated servers for our applications have several advantages to having it on dedicated servers.

    I am aware that it is significantly more advance and would cost a small fortune, but it is also considerably cheaper than large configurations in the "cloud" for us who have these needs.

    The market for dedicated servers is huge, there are both managed and unmanaged servers out there you can pick and choose from. I…

    4 votes
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add Scaleway as a vps provider

    Scaleways offers 4 cores, 2 GB RAM, 50GB disk space at 3 euros/month. Much more than any of the current offering. Its bandwidth has DDOS protection. I think you guys should certainly connect with scaleway!

    20 votes
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    4 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow the public_html folder be symlinkable

    In Short allow the ability to symlink the public_html folder in order to use Ci tools such as bamboo, deploybot, envoyer to handle deployment of code.

    It would be great to run a build scp a zip of the site unzip on the server and then symlink the public_html with the current release, therefore having no downtime when deploying code.

    12 votes
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    1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  18. Add Aliyun.com's Server in CloudWays.com

    Do you have plan to add Aliyun.com's server in CloudWays.com, please?

    The Aliyun.com's server is the best in China but it's too hard to setup the server's envirement, so we hope you could add Aliyun.com's server if possible. After all we will run websites for Chinese so the China location server will be the best. I know it's a harder thing than other server because of China's restrict but you should try.

    10 votes
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    4 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  19. Provide hosting services based in South Africa

    South African companies should not hold any personal identifying data outside of South Africa .... according to the POPI act (Protection Of Private Information)
    Amazon (AWS) are apparently setting up in South Africa at the moment. Please add a South African city as an option

    3 votes
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add AWS UK London

    AWS has launched a new data centre in the UK, London. I think this would be a great addition to Cloudways. Thanks.

    5 votes
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    1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
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