Service Improvement
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
109 results found
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Have a KB/support article regarding password requirements.
The areas for passwords: Master Credentials, MySQL Access, and Application Credentials are different. It makes it difficult to use a password manager's generator.
1 vote -
Support for IDN and Let's Encrypt
Let's encrypt supports IDN (Internationalized domain name), domain names with accented characters. However Cloudways implementation does not support Let's Encrypt with IDN,. Please update the Cloudways code
1 vote -
SSL Autorenewal Doesn't Work - Email Notification before Expiry?
The autorenewal of SSLs doesn't work. I know you're working on it. But to minimise the down time could you at least notify by email before the SSL expires so we can quickly act on it and manual renew?
1 vote -
1 vote
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Allow two-factor authentication with Duo
Duo is a great platform for two-factor authentication and already supported by a great number of platforms. It would be very nice if it would also be supported by Cloudways.
1 vote -
Two step verification - Sms instead of scanning bar code
Instead of only scanning bar code, I would request you to add sms msg for this as all smartphones are not supportive. Thanks
1 vote -
Add GoDaddy Hosting which include DDOS
Godaddy Cloud Servers are about the same price as DigitalOcean and already provide DDOS protection by default. This information is something you will find if you call them for it's not listed on their website.
1 vote -
Please allow a connection from Code Guard
Code Guard provides incremental backup where I can roll back as far as I like.
Critically, they also provide an alert if a file has changed which allows me to investigate if it's something I wasn't expecting.
All they need is SFTP and database access but for some reason this is not being allowed by Cloud Ways. In chat I was told that "custom changes" to the server were not allowed.1 vote
AdminCloudways
(Admin, Cloudways)
responded
Michael, we definitely allow SFTP access https://support.cloudways.com/how-to-connect-to-your-application-using-sftp/.
About database access, it can only be done via SSH with the master credentials (https://support.cloudways.com/how-to-manage-your-databases-using-mysql-workbench/). For security reasons, we can’t leave the mysql port open to the world.
Cloudways Team
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Add a text option for 2 factor authentication
The 2 factor authentication is a great feature! You might even get more users on board if there could be an option to receive a text instead of a message through Google Authenticator (ease of use).
1 vote
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