Service Improvement

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  1. During the Let's Encrypt autorenewal process, add a htaccess file to work around protected roots

    If you have a .htaccess in the root of your application, that adds a htpasswd based auth password for the entire site, the Let's Encrypt autorenewal process fails. The process create a subdirectory, .well-known/ and uses it for the renewal process, deleting it at the end of the process.

    There are two easy ways to get around this that I can think of:

    1. do not delete the .well-known directory at the end of the process. so that us customers can add in the .htaccess file in there if we want to, to leave it readable

    2. as a part of the…

    1 vote

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  2. Setting Sucuri as WAF should also enable WAF bypass prevention

    In the advanced settings for nginx there is an option to set a WAF. This is needed fo nginx to grab the right headers in order to get the actual visitor's IP address.

    Using a WAF one would certainly also want a WAF bypass prevention. For this SUCURI suggests adding the following lines to the nginx vhost:

    location / {
    allow 192.88.134.0/23;
    allow 185.93.228.0/22;
    allow 2a02:fe80::/29;
    allow 66.248.200.0/22;
    allow 208.109.0.0/22;
    deny all;
    ....
    }

    There should be an option to do that when chosing sucuri as a WAF.

    Also, if you contact support to add those rules for you (which…

    1 vote

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  3. Launch a new feature on the console which blocks the bad BOTS and DDOs attacks from the site for popular applications like Magento.

    Launch a new feature on the console which blocks the bad BOTS and DDOs attacks from the site for popular applications like Magento.

    1 vote

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  4. that there should be mechanism for notification of requests generated by instead load on the server.

    that there should be mechanism for notification of requests generated by instead load on the server.

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  5. SSH keys should accept eliptic curves - not only RSA

    SSH keys should accept eliptic curves - not only RSA
    RSA is old, using too big big length.
    I would like to see possibility to use standard eliptic curves that are used everywhere. For some reason this is still not possible on Cloudways.

    1 vote

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  6. provide a way for site-administrators to view the auth.log

    When sites are hacked the first thing to check is the auth.log to see who accessed what, when. When a compromise happens we need to be able to investigate immediately and find a fix.
    Can site owners be provided with a way to see the auth.log for their site, similar to how we can currently view web access/error logs?

    Specifically what I'm requesting is live (and perhaps filtered to my site) visibility on:
    * auth.log
    * sftpserver.log
    * history of auth and sftp
    server logs so that we can go back at least a week to see if we…

    1 vote

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  7. SSH/Platform Login Alerts

    As an agency hosting a magnitude of customers through Cloudways we would like to see the ability to get Cloudways Bot alerts and email alerts for the following:

    • Cloudways Login
    • SSH Login (IP/Location etc)
    • SFTP Login
    • Changes to application/server configiration
    1 vote

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  8. 1 vote

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  9. close the different IP verify

    Our different colleagues need sign in cloudways frequently, so we suggest if can close the different IP verify

    1 vote

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  10. 2FA with Whitelisting

    For those with 2FA, allow someone to whitelist their work ip address for XX days, so that 2FA is only required when time expires or access is from a new ip.

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  11. Fix password change system

    At the moment, when signing up there is no limit to password length, but when changing a password, it is limited to 20 characters. This results in the "old" password not being recognised correctly, presumably as it's looking for a password of maximum 20 characters.

    So if you create a password with more than 20 characters as your first password, you can't change it without logging out and doing "forgotten password". Rubbish!

    1 vote

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  12. Provide an Edit feature for the admin panel URL path name

    Vendors (magento) recommend changing the control panel name from "admin" to something else, it would be great if you can provide an edit facility so we can modify the admin URL so that we can launch the control panel from within cloudways as it only permits the default control panel name.

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  13. Changing MySQL Password in Cloudways Console Updates wp-config.php

    It seems logical that updating the password for MYSQL ACCESS in the Cloudways Application Management Access Details would also update the wp-config.php for that application to reflect the new password. But it does not?

    1 vote

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  14. password

    Please allow users to insert special characters to change cloudways account password. because a password is used as security gate to enter into any account so it's very essential thing for every Cloudways user to set A Strong Password..

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  15. Have a KB/support article regarding password requirements.

    The areas for passwords: Master Credentials, MySQL Access, and Application Credentials are different. It makes it difficult to use a password manager's generator.

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  16. Support for IDN and Let's Encrypt

    Let's encrypt supports IDN (Internationalized domain name), domain names with accented characters. However Cloudways implementation does not support Let's Encrypt with IDN,. Please update the Cloudways code

    1 vote

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  17. SSL Autorenewal Doesn't Work - Email Notification before Expiry?

    The autorenewal of SSLs doesn't work. I know you're working on it. But to minimise the down time could you at least notify by email before the SSL expires so we can quickly act on it and manual renew?

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  18. 1 vote

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  19. Allow two-factor authentication with Duo

    Duo is a great platform for two-factor authentication and already supported by a great number of platforms. It would be very nice if it would also be supported by Cloudways.

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  20. Two step verification - Sms instead of scanning bar code

    Instead of only scanning bar code, I would request you to add sms msg for this as all smartphones are not supportive. Thanks

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