Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Security

    Hi there,

    I recently learned about the login lock feature at BigScoots.

    The Login Lock feature allows for an extra layer of login security on the WP admin dashboard. You can read more about it at the link below:

    https://blog.bigscoots.com/wordpress-optimized-portal-wpo/#admin-security-lock

    Will Cloudways be releasing something similar soon? It would be great to have an extra layer of login security available for our sites.

    2 votes

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  2. Generic Bot Protection

    While MalCare is a great option for WordPress, I would like a one-click install with some generic bot protection when we're using cms platforms like Concrete5, Laravel or custom PHP apps. Thanks for your consideration.

    2 votes

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  3. Please make search feature in all Bot Protection data table.

    so this make easier for user to find the ip addresses.
    And you can make a specific fiture to make a whitelist IP Adresses.

    Also please make the pagination better, so user can go to specific page.

    And also in the data table, please make a filter by country, ip, etc

    2 votes

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  4. Slow HTTP DoS (Denial of Service) Attack

    Your all web servers are vulnerable to Slow HTTP DoS (Denial of Service) attacks.

    Slowloris and Slow HTTP POST DoS attacks rely on the fact that the HTTP protocol, by design, requires requests to be completely received by the server before they are processed. If an HTTP request is not complete, or if the transfer rate is very low, the server keeps its resources busy waiting for the rest of the data. If the server keeps too many resources busy, this creates a denial of service.

    Attack Details:
    Time difference between connections: 10006 ms

    The impact of this vulnerability:
    A…

    2 votes

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  5. whitelist

    Please add Remark Option with Whitelist IP address in Server Security Section. Right now its difficult to find out which IP is pointing to external important server and which is IP is added for temporary use. Deleting an IP by mistake can take us into trouble as some live App IP's are listed in Whitelist IP list.

    2 votes

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  6. 2 votes

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  7. Caution Notifications if the bandwidth about to touch the default ceiling limits

    Caution Notifications if the bandwidth about to touch the default ceiling limits in order to take steps on illegitimate/spam hits. This may safe guard the ignorant developers from incurring a heavy loss and in some cases losing their business. Please consider.
    Thanks and regards,
    Venkat Chinniah
    App Consultant & Architect

    2 votes

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  8. Fix security problem with Team Member

    My niche is high risk for online hacking. In Cloudways I can add a team member, which sends his un-encrypted password to his account. This is high risk. As owner of my account I should be able to change his password, and then I can share via a secure app like Last Pass. Please consider this a high priority request. Thank You

    2 votes

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  9. Add ability to add multiple IP addresses at once in the Security panel

    Provide the ability to add multiple IP addresses at once in the Security panel for when we need to whitelist IPs for managewp and other services.

    2 votes

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  10. SSH On Warning / Auto Off

    It would be great to have some visual reminder on every page of your App settings that SSH is turned on with a simple button to disable it.

    Even better would be option to "Turn On for 1 Hour" or something like that so it automatically shuts off without you having to remember to shut it off.

    2 votes

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  11. U2F

    Alternative 2 factor authentication. Currently you only support smart phone app.

    2 votes

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  12. add SMS option for two factor authentication

    Two factor authentication is important but at the moment I don't really feel I have this option.

    Please add SMS as an option for two factor authentication.

    I prefer SMS as a two factor authentication method.

    I don't really want to use google authentication anymore as I just had the IOS app lose all the settings. Plus I find it more cumbersome than SMS.

    Thanks!

    2 votes

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  13. Official statement on how Cloudways implements OWASP guidelines for security.

    Would like to see official statement on how Cloudways has implemented OWASP guidelines, ref: https://www.owasp.org/index.php/Top_10_2013-Top_10

    2 votes

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  14. Deny all, permit only from my country

    I would like to have the capability to permit connections to my website only from my country. The site is on our local language and there is little to no reason to permit connections from other places (aside from Google robots).

    2 votes

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  15. Which kids-soccer-shoes should I buy?

    I want to buy kids-soccer-shoes for my daughter but I can't understand which knee boots are best. can anyone suggest to me

    1 vote

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  16. Highlight Invalid Domain(s) When Creating or Renewing SSL

    When you have multiple domains under an SSL and in our case over 50 and the SSL cert fails due to 1 or more domains not being pointed correctly it would be helpful to have those domains highlighted so they could be fixed and not having to go through each domain to see what is causing the error.

    1 vote

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  17. WordPress Security & Speed Like Rocket.net Hosting

    Hi,

    We want cloudways to improve their speed and security like Rocket.net. They have just launched one more best feature: https://rocket.net/features/wordpress-activity-logging/

    With this admin can check Wordpress activity of users and it is best feature for security purpose. Not only that they are doing very best in terms of security and also in Speed.

    Their speed is too fast, they have inbuild optimization settings including image optimization, caching and much more. If we migrate site to Rocket.net so by just migrating site their speed is too fast.

    We request cloudways to check Rocket.net hosting and see their technology as how…

    1 vote

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  18. 1 vote

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  19. Able to turn-off session timeout in the Cloudways Platform

    Throughout the day, I am logged out of the Cloudways platform and must re-login in order to access it. When you need to monitor sites then this can become very annoying.

    I understand this is due to security reasons, when talking to customer support they also confirmed this and mentions that this is due to a session timeout and an additional layer of security for the portal. They also mentioned that there is no option to unset it.

    It would be great if we can decide ourselves if we want to use this security measure and it should be possible…

    1 vote

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  20. Allow API access to be granular

    I would like to use the API to do a Git deploy on select applications. I would write a script and put the script on a server. As that would be the only job that API key would do, I would like to limit it by that permission/function and also to what server and applications it could do a git pull on.

    So I see two ways to do this, one would be attach the API key the the current user. And what that user has permissions to in the UI would be what that key would have.

    Another would…

    1 vote

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