Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Trial Account expires after deleting a server

    I was setting up a trial account to evaluate Cloudways. I created a server on DigitalOcean, but noticed only after creation that the default location was set to London.

    Being in the US, I wanted to recreate it in the SF or NY zone. So I clicked to delete the server.

    Immediately after deleting, I was presented with a message stating that my 14-day trial account was now expired... just minutes in.

    I'm fine with a one server limit, but I would expect that to be limited to one simultaneous instance.

    In lieu of that, it would have been nice…

    2 votes
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  2. Allow markup of a servers cost and send the bill to client

    We manage websites for our clients and would like the ability to add a client as a billing team member so they get the invoice. however we would like to be able to set a markup cost to the server to cover our management costs.

    2 votes
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  3. Resource Boost

    It would be nice to be able to boost performance briefly by purchasing some temporary resources and then to be able to go back down, during development

    2 votes
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  4. 1 vote
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  5. Compare Aweber Vs Mailchimp Key Features

    Compare Aweber Vs Mailchimp Key Features - Comparison between two age-old mammoths in Email Marketing Automation, Automation is an element called Campaign in Aweber. Revealing, Provides fundamental announcing, One of the best in the business.

    Compare Aweber Vs Mailchimp Key Features
    Both AWeber and Mailchimp are brilliant choices for email advertising. AWeber includes more formats and gives a valiant effort to streamline its procedures for beginners. Then again, Mailchimp offers more alternatives with regards to revealing and structuring messages.

    As a rule, be that as it may, Getresponse is the victor in this shootout it's considerably more of an 'across…

    1 vote
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  6. Best Wordpress Plugins For Your Website

    WordPress modules are phenomenal instruments for adding and loosening up value to WordPress. In this post, I will analyze 20+ Best Wordpress Plugins For Your Website modules you should have on your WordPress site. These modules will add glorious handiness to your site and make it 'uncommon'.

    Regardless of the way that the sort/claim to fame of your webpage, by and large, makes sense of what modules you should have on your website, there are a few modules that each WP blog needs. Like Techieword says security, speed, SEO, etc are a part of the comprehensive concerns of each site…

    1 vote
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  7. Email Responders Marketing

    They can be extremely straightforward or very mind-boggling. Autoresponders are frequently utilized as email showcasing apparatuses to promptly give data to their planned clients and afterward catch up with them at preset time spans.

    Email Responders Marketing
    Having said that, we should investigate the absolute most famous email advertising specialist co-ops and how they stack facing one another. Consistent Contact. Steady Contact is one of the biggest and quickest developing emails promoting administration on the planet. SendinBlue. Dribble. ConvertKit. AWeber. GetResponse. Mailchimp. Email auto-answer test: A layout you can begin utilizing right away. The accompanying model is adjusted from the…

    1 vote
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  8. How web works!

    What if we add a single tutorial on a very top, for understanding a basics for starting a web, For eg how to get a domain from domain registrar, how to get a host, etc. This will help non technical peoples to understand how web works if they want their startup without hiring any technical person. Also helpful for beginners as a summary tutorial. After that all the things regarding cloudways are defined very well.Thank you

    1 vote
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  9. Pageviews report in the cloudwaysd administrative panel

    pageviews report in the cloudwaysd administrative panel!

    it would help a lot to know how many pages were viewed monthly

    primarily to inform agencies how much each application/server is consuming on page views

    1 vote
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  10. Notification Email on Destory/ Delete of Server or App

    When I destory/delete a Server or App;
    I would like to receive an email with Details for the Server/ App Deleted or Destroyed!

    As this is important for record-purpose!

    1 vote
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  11. manual backups . rather than automatic.

    Currently, the backups are automatic. Which is ok.But sometimes i would want a single back up and restore it whenever there is a problem in the site.

    Automatic backups also problematic in a scenario where the site had malware and that gets backuped as well.

    then we have to work from scratch and copy the content.

    Right now i have to use WP extensions but that is NOT ideal and a bit of a hassle

    so please consider adding this option

    thanks

    1 vote
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  12. Allow Bills to be sent via Email

    Some time ago the billing process used to be that bills were sent via email each month and we would forward these by a rule to our finance system for OCR input.

    Now we need to login with 2FA, download the invoice and email it to our finance system. This process takes roughly 5 minutes vs 0 seconds and is a backwards step from an automated process.

    Can we bring back the option to have bills sent via email?

    1 vote
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  13. 1 vote
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  14. Add averages to data displayed on Monitoring Details tab

    When viewing the Monitoring / Details server tab you can see charts which display data for a selected period, e.g. 7 days. I would like to see an average somewhere for the displayed data.

    1 vote
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  15. Fix the code for the article on enabling Gutenberg support for CPT

    The article is here: https://www.cloudways.com/blog/gutenberg-wordpress-custom-post-type/

    The fix is in the comment by John Laprairie who provides an extended list of array values for 'supports'.

    In particular, at least the 'title' value is required or when a new CPT is added, there will be no 'Add Title' field in the Gutenberg editor and no way to add a title for the CPT.

    It's easy to overlook the correct comment and simply use the code in the article with the expectation that it should work, without having to spend considerable time debugging. Maybe there has been an update to Gutenberg which requires…

    1 vote
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  16. 1 vote
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  17. Enable php_mssql.dll & php_pdo_mssql.dll in php.ini

    We are trying to connect to Azure MSSQL using php and this need to enable phpmssql.dll & phppdo_mssql.dll in php.ini, and this is not supported.

    1 vote
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  18. Ability to have backups not dependent on server being backed up

    Was recently told that restoring backups are 100% dependent on a server being functional. I believe we should be able to spin up a new server from a backup without having the original server 100% up and running. I understand it takes time to fix issues with a server, but if it is quicker to change servers, I want to be able to do that. Your engineers can fiddle with fixing things in their own time. I need my servers up.

    1 vote
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  19. Slow queries debug guide

    I would suggest your team to make some extensive guide on how to debug like slow redirects, slow ajax calls or slow checkout/order processing, long TTFBs etc ... everything that debug bar cant show, often even slow log cant show why it is happening ...

    Especially now where you changes support policy to not helping people with such cases ... I honestly cant find any reliable guide that would help to learn solving this issues and not paying hundreds and thousands for developers

    1 vote
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  20. Enable less strong *staging site* passwords

    Hi

    I notice that recently you have put in place tools which force a strong username and password for staging sites. Previously the username and password could be anything at all.

    I'd like to suggest that you should roll back this change. Although (of course!) I am wholly in agreement that passwords should be strong in almost all cases, I believe that staging sites should have an option for this not to be the case.

    Why?


    1. Mainly - because the most obvious use case here is for sharing with a client. Whereas we could previously have for instance "demo" and…

    1 vote
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