Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Multiple SSL for single Application with several domains (not subdomains)

    Currently, you are only able to install one SSL certificate per application. However, with WordPress multisite installations, a single application could have several different domains. Each domain needs it's own SSL certificate.

    Without this feature, we can't have large multisite installations running sites with different domains that need SSL.

    4 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Mailbox server

    NEed incoming and outgoing mail box server softwares like webmail, horde at application & server levels. Rackspace is expensive as we work with more employees in an organization.

    4 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. preconfigured hosting plan with affiliate code

    Would be good if there would be a way for me to preconfigure a hosting plan to then link to for my client to sign up with using my affiliate code. Basically, I want to choose the server host, the location, and the plan size. Then have a link to that which I can send to my client.

    4 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Two factor authentication deactivation (in case of device loss)

    It would be nice to deactivate the two factor authentification by proving our identity in case we lose our phone or device we use. Now we have to pass through the chat and it would be nice if it were more automatic.

    4 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Receive alert also in mobile with SMS (In case the services are stucked)

    "In case the services are stucked , then our system automatically generates an email on your provided email address."

    I suggest to receive the alert also in my mobile with SMS,
    just to prevent downtimes, faster,

    4 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. You should add File Manager feature.

    There's no File Manager option in your Cloudways admin dashboard. It's very bad thing though! You must have this "File manager" feature. It's a common feature for all the Hosting provider.

    3 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. 2GB RAM and 2 Core which is available in Digital Ocean but not in CW

    I miss having 2GB RAM and 2 Core which is available in Digital Ocean but not in Cloudways. This would be the perfect balance for my Woocommerce website.

    Thanks

    3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Kindly Add Debit Card and Net-banking Payment For Customers

    Kindly Add Debit Card and Net-banking Payment For Customers , your process is without credit card people cant buy your server,in most of the people don't have credit card transactions in india

    3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. Backup

    Process for making and restoring backups are little bit confusing.
    Backups are configured under server management / backups but restore under application management / restore. I suppose, that it would be better to has it in one place. (Ie. application management / backup-restore

    3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add Stockholm as datacenter as soon as AWS opens up there this year.

    I belive you would be the first managed hosting with datacenter for the nordic countries

    3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add pricing plans

    Put back the a 2GB RAM, 2 Core Processor VULTR plan in your Pricing. Your support agent that this is possible because VULTR is an upstream provider.

    3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Let us select our own Digital Ocean Server Droplet

    It would be great if you can let us select our own server for Digital Ocean. I am an affiliate who promotes various hosting companies.

    As you know, Digital Ocean offers you $25 for every referral who successfully signed up with Digital Ocean.

    So it is not feasible for me to use CloudWays.

    I won't mind paying the server management charges.

    3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. Have blockstorage as backup target

    We should be able to purchase blockstorage and be able to have backups stored on said blockstorage (preferably non-ssd) for the providers that support it.

    That way we can keep any quantity of backups that we require.

    3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. Let me backup to my own storage

    Cloudways is shaping up as a potentially good option for me however I need to be able to backup to my own storage in the event something goes wrong with Cloudways.

    It would be ideal to choose between Cloudways own backup option and my own using S3/Google nearline etc.

    3 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. 3 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Ability to Work on Apps while Process is Running on Server

    It seems kind of strange that when I install and app to a server I am not able to do anything else on the server. I know it says the adding of a new app only takes about 2 min, but some times it takes longer(currently it has been running for 15min for me) during this time if I try to access another App it tells me the server is busy. This seems very inefficient especially if you have multiple people working on the apps and server. It would be great if I was able to still have access to…

    3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  17. Please add any India based server

    Please add any India based server

    3 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. Email alerts - technical alerts to one email id and server and billing related alerts to other

    I would like to register two email addresses on cloudways account. One would be only for IT technical issues and the other one would be only for financial issues. So all payment alerts and emails would be sent to financial department email id and all emails about technical issues would be sent to our IT department email.

    Thanks.
    Best Regards,
    Eduardo Felippetto.

    3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. Allow markup of a servers cost and send the bill to client

    We manage websites for our clients and would like the ability to add a client as a billing team member so they get the invoice. however we would like to be able to set a markup cost to the server to cover our management costs.

    3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. Resource Boost

    It would be nice to be able to boost performance briefly by purchasing some temporary resources and then to be able to go back down, during development

    3 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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