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Service Improvement

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214 results found

  1. Make it easy to switch from other providers

    I have an account with another managed service provider and I'm interested in switching to CloudWays.

    The server is Vultr, and I have quite a few sites with them. Based off chat w/ support, there is no easy way to do this.

    Since I have quite a few sites there, the level of effort to switch to CloudWays is putting me off from doing so.

    I already use CW for one of my servers, and it'd be nice to consolidate, if the migration process would be easier.

    1 vote

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  2. 1 vote

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  3. Give color to the url text or background of a staging site to give a visual indication that you are working in the staging envornment

    When working in a staging environment it is difficult to know visually if you are really there. At best the only way to know currently is to remember the cloudways assigned url. I suggest that coloring the url text or background of the url yellow (or any other color) would make it easier to know what environment one is working on. I know there is a wordpress plugin that does this so if it can't be done via the url text or background maybe some other way.

    1 vote

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  4. HOSTIDIME

    I suggest a partnership with HOSTIDIME servers because they have data centers located in Brazil, and a better price than Amazon.
    It would be a great deal to offer your South American customers.

    1 vote

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  5. Compliance

    Information about GDPR, ISO 27001 and ISO 9001 compliance should be available to customer,

    1 vote

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  6. Info suggesting resources used by my website?

    Lets say I use the $10 monthly pack today. Now how do i decide if I need more resources for my website? i.e. how do I know i need $22 /month pack as my website users have increased? I think there should be an icon on dashboard where i should be shown that I am using my resources (current plan) to full capacity and will benefit from more resources...

    1 vote

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  7. Give full access to team member, except delete server/apps

    give full access on server settings and apps to a team member
    Except - kind of obvious... - the possibility for him to delete the server (or the apps)

    Now, if we want to do this, we will be forced to go check the permission access everytime we create an app ! It's annoying/impossible

    1 vote

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  8. Migrating Server Instructions Added

    I think instructions for migrating a server shiuld be added. And especially, it should cover things like how not to make your domains names point to each other, because I had the issue that my domain names pointed to each other so when someone went to one of my sites they could see another one of my sites, and this happened during the migration. The support staff could not figure this out, and I was scared to migrate. Howvever, I was able to figure out what caused the issue by myself. And as it turns out the site IP will…

    1 vote

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  9. Uninstall Instructions for CDN Needed

    I think there should be uninstall instructions for the CDN added, because I tried to find out how to uninstall it prior to migrating to a new server, and there was no info about it and the rep I spoke with said it should be fine to leave it on. However, when I migrated, my site broke and images didn't display properly, so I think we need uninstall instructions for uninstalling our CDNs before we decided to mirgrate to new servers. They tell us how to get the CDN on, but they never tell us how to uninstall it, and…

    1 vote

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  10. Verification information should be made more clear...

    Guys, this verification thing is not made clear enough on your website. (Yes I saw the small notification messages and information, still I somehow waited for some email, from prior hosting account experiences: "your hosting is ready, is being prepared, and so and so.") Maybe you should still send an email regarding this.

    Because "if you don't open this chatbox YOUR ACCOUNT WILL NOT BE VERIFIED and YOU WILL RECEIVE NOTHING FROM US" should be made clear enough.

    Thanks otherwise, probably great service, not yet entered :)
    Cheers

    1 vote

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  11. The possibility of adding more than one database per application, and even by subdomain.

    Ex:

    domain.com.br - > 1 database
    subdomain.domain.com.br -> 2 database

    all in the same app

    1 vote

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  12. Need auto scaling in AWS

    We need auto acaling in aws please

    1 vote

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  13. DBaaS (MariaDB and MySQL)

    Offer Database as a Service. This will greatly help us offload server load and be able to scale easily without the fear of data corruption. DBaaS will improve web server performance. Maybe this can be integrated.

    1 vote

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  14. Add PHP and MySQL Timezone GMT+1 Kinshasa

    My application works depending of timezone of my locality. I would like if you add GMT+1 Kinshasa as Timezone.

    1 vote

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  15. Ability to export/download monitoring reports in various formats (eg. CSV, PDF, PNG)

    Team,

    As of today, cloudway doesn't have any ability wherein the server admins can download/export the monitoring report (under Server Management -> Monitoring).

    As per my experience working with server monitoring, the monitoring data generated plays an important role; and it also involves comparing various kinds of server related reports simultaneously.

    I would highly recommend you to implement this feature which I am sure would be appreciated by all your customers; and hopefully, will add value to your services.

    Regards,
    Surendra Mohan

    1 vote

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  16. Queue for API tasks (API multitasks)

    Currently if I need to:

    1. Clone
    2. Set label
    3. Set Domain
    4. Set Aliases
    5. Set SSL
    6. Set something else...

    for the same application, I have to control the queue remotely, which is hard to implement since the connection may be simply lost and as a result we may simply not get any task completed at all.

    It would be just great if we could send you several requests on the API at the same time and see the result of the whole queue.

    /clone -> response with future appid
    /label for app
    id -> ok (200)
    /domain for appid ->

    1 vote

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  17. Master account

    Have an option so I give my webadmin's cloudways account full access to my server and application.

    1 vote

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  18. Shell script for migrating via Terminal

    Can you provide a cPanel > Cloudways SSH script that we can run in the terminal and change the parameters for each site (we used one similar once to migrate 30+ sites from Plesk to Virtualmin). It's simple to use once you have copied and pasted the settings for each migration

    1 vote

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  19. Share benchmarks to know which is the best service that fits our projects

    I have read many reviews with different benchmarks, but for new people like me, it would be nice to have some documentation to know which server and which plan fits our project, based on the number of pageviews, CMS, etc.

    1 vote

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  20. Add file (img) storage and organization ability

    There is currently no way to store images in a folder on the server and view them without the exact URL. I recommend adding a feature like this. It's pretty basic and a helpful function.

    1 vote

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