Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. SFTP Mode Like Pantheon

    One thing I love about Pantheon is that it already has a GIT server. Secondly, the most fantastic part is that it doesn't add any code in the install until its committed through pantheon's dashboard... in short mimics GIT Push.

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Include Cloudways DNS

    Having a DNS is very important, as redirecting from CNAME hurts SEO. It's a very basic feature, and must be included.

    40 votes
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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. Email alerts - technical alerts to one email id and server and billing related alerts to other

    I would like to register two email addresses on cloudways account. One would be only for IT technical issues and the other one would be only for financial issues. So all payment alerts and emails would be sent to financial department email id and all emails about technical issues would be sent to our IT department email.

    Thanks.
    Best Regards,
    Eduardo Felippetto.

    3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Trial Account expires after deleting a server

    I was setting up a trial account to evaluate Cloudways. I created a server on DigitalOcean, but noticed only after creation that the default location was set to London.

    Being in the US, I wanted to recreate it in the SF or NY zone. So I clicked to delete the server.

    Immediately after deleting, I was presented with a message stating that my 14-day trial account was now expired... just minutes in.

    I'm fine with a one server limit, but I would expect that to be limited to one simultaneous instance.

    In lieu of that, it would have been nice…

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Need a re seller account to manage multiple clients accounts and servers

    I am a website developer and have 25+ sites to host
    Most are on wordpress, and range across a ton of different hosts right now. (greengeeks, justhost, hostgator and so on).
    I'm looking to add the hosting element as a service to my clients, instead of simply reaping the affiliate commissions as I end up managing everything via CPanel anyways

    7 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. Two factor authentication deactivation (in case of device loss)

    It would be nice to deactivate the two factor authentification by proving our identity in case we lose our phone or device we use. Now we have to pass through the chat and it would be nice if it were more automatic.

    4 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. Receive alert also in mobile with SMS (In case the services are stucked)

    "In case the services are stucked , then our system automatically generates an email on your provided email address."

    I suggest to receive the alert also in my mobile with SMS,
    just to prevent downtimes, faster,

    4 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Email alerts (server down, disk ...) to all team members (not only primary email)

    I want the option to send server related emails (server down time, important updates related to server, important notification etc. all) to be send to emails that are added under team option.

    11 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow markup of a servers cost and send the bill to client

    We manage websites for our clients and would like the ability to add a client as a billing team member so they get the invoice. however we would like to be able to set a markup cost to the server to cover our management costs.

    3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add bank transfer as post-payment and add funds method

    It would be nice if we could add funds or be billed trough a Bank transfer or PayPal. Some (of my) clients are not comfortable to give their CB numbers...

    9 votes
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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. Resource Boost

    It would be nice to be able to boost performance briefly by purchasing some temporary resources and then to be able to go back down, during development

    3 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Client subscriptions

    As we have clients websites on our server we need some way to make sure that they do not use more space etc. than what their subscription offers. Would you consider offering that option?

    7 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add option to be notified about all team activities via email

    It's easy to forget to mention all team members is ticket creation form. Would be nice to have team member setting that enables notification about all activities going on: new tickets, ticket updates, comments etc.

    7 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. I would like to see a strong FAQ section.

    it would be great if you guys can provide a well FAQ section for the supports that you will cover and what not in your Free support section.

    20 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. Ping server locations

    Please add a tool in CW website - probably near the server location selector - that helps us to ping the server locations from browser, to make it easier to select the best server location for our site.

    3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Introduce IPv6

    Both DigitalOcean and Amazon provide IPv6.

    103 votes
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    28 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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