Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Add Amazon S3 Support for remote backup management

    We have many offline servers and would like to do some scheduled backups to something like an Amazon S3 drive.

    9 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. 9 votes
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  3. Different payment options - per server

    For example - Server 1 I pay with Paypal, Server 2 - I pay with corporate card.

    5 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Simplify the billing system

    Simplify the billing system. At the moment, the billing system is confusing and difficult to follow as you have to pre-pay funds, and then get invoiced separately. Why not just charge via credit card each month? I don't understand what the purpose of the current system is? People are signing up for Cloudways to simplify things, and you're making the billing more complicated than it needs to be.

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Deploy to all sites sharing upstream git repo

    Provide an option at the server level to pull from git repo to all sites which are sharing the same repo

    2 votes
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  6. Delete folders

    The ability to delete folders more quickly as to remove a WP install from a directory (for the purpose of using another migration plugin such as backup buddy) takes forever via SFTP. Backup buddy will not migrate a site into a directory containing WP, so it needs to be empty. If the backup is not completed all files need to be deleted again so this become very time consuming

    5 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. Faster cloning of app/server | Instant Cloning | Instant Provisioning

    We have a rather large application in which constant development happens. For this purpose we at multiple times have to create multiple clones of the live app for people to work on.

    Because of the server size we have, it takes about 30 to 45 minutes to clone one app.

    We always tend to do this cloning during neck of the moment and this delay is such a pain.

    It would be great if we have something like instant cloning where you get the clone in few seconds instead of an hour.

    Any thoughts / suggestions are appreciated.

    5 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. 12 votes
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    5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. An alert *before* you enter your credit card

    I suggested a feature: an alert before you enter your credit card details saying the trial period ends right away after doing it... not an email afterwards when there is nothing else you can do about it.

    1 vote
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  10. Create a vagrant file so we can replicate the server locally

    Not sure if this should go in stacks or server settings.

    Anyway for us developers it would be really good to be able to use a vagrant file to spin up a local copy of your server with settings so we can build on the exact same platform as live.

    Vagrant is a quick and easy way to share virtual machines, and would allow developers to develop tools on a platform which matches live.

    30 votes
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    10 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks Paul. Would a docker image suit the same needs?. Assume so. We are leaning towards it for the exact same problem you mention.

    Cloudways Team

  11. preconfigured hosting plan with affiliate code

    Would be good if there would be a way for me to preconfigure a hosting plan to then link to for my client to sign up with using my affiliate code. Basically, I want to choose the server host, the location, and the plan size. Then have a link to that which I can send to my client.

    4 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Please add any India based server

    Please add any India based server

    3 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. Billing in GBP

    It would be useful to be able to select GBP as a currency to pay my bill. I'm sure other Cloudways customers would like the option to pay in their local currency also.

    20 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. Invoices to a separate mail-address

    Please consider the option of sending invoices to a separate mail-address (e.g. the accounting dept).

    8 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. Excel MySQL Support

    Please allow to connect to MySQL Database in Excel. Not only MySQL Workbench!

    6 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Multi-tier (more than one server for my application, load balancer, web servers, database server...)

    I would love to have the option of setting up a multi-server application for more targeted and cost effective scaling. For instance, Say I could create a Wordpress site with a dedicated DB server, a dedicated load balancer, and a dedicated Web server. As my site grows, I can scale the specific part that is needed. If my site is gets a lot of views (reads), but doesn't make many writes, scaling my existing web server (or adding another instance) may be what's needed. If I'm running a WooCommerce site and start pushing the limits of my db server, increasing…

    439 votes
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    started  ·  73 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  17. forwards domain to another

    forwards domain to another.

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. Add PDF invoice to billing notifications

    I think it would be great if you could attach a PDF copy of the monthly invoices to the billing notification e-mails.

    Currently when we receive a billing notification, we have to login to our account with two-factor just get a copy for out accounting department.

    This is really a needless waste of time for all customers who need the invoice - every month!

    I think this suggesting should be easy and quick to implement, and would be a benefit to all customers.

    25 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. While creating Team users can we create a user who will have only access to Start and Stop the server.

    While creating Team users can we create a user who will have only access to Start and Stop the server.
    Currently the user with "Full Access" is able to "Delete" the server,we don't want to provide this access to one of our user.

    This can be useful for the teams where one is expected to only "Start and "Stop" the server and do not do any other activity.

    1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote
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