Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Team Member permission to include Adding New Team Members

    Only our tech director can currently add new 'Team Members'. We're in a variety of countries and can't always ask the tech director.

    We need to be able to have other 'Primary Team Members' be able to add their own 'Team members'. ie, better permissions.

    5 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. DBaaS (MariaDB and MySQL)

    Offer Database as a Service. This will greatly help us offload server load and be able to scale easily without the fear of data corruption. DBaaS will improve web server performance. Maybe this can be integrated.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. MySQL 8

    MySQL 8 GA was just released recently. There are many improvements versus 5.x and it would be the future.

    https://dev.mysql.com/doc/refman/8.0/en/mysql-nutshell.html

    28 votes
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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add PHP and MySQL Timezone GMT+1 Kinshasa

    My application works depending of timezone of my locality. I would like if you add GMT+1 Kinshasa as Timezone.

    1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Improve your customer support quality (chat/tickets)

    I don't know if it's just me, but the support quality and speed has been degraded fast lately..

    When I just became customer @Cloudways (like a year ago) support was fast and helpful. They took time and really looked into my issues.

    Now it's a whole different story. Today for example, I have been on the chat for OVER 2 HOURS. Literally. All this time waiting, following up what the status was, if they weredoing anything. Very little replies. After an hour the first real reply came in which totally missed the boat, wasn't even related to my question.

    I…

    91 votes
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    24 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. Collect managed migration information via an SSL web form.

    The information required for a managed migration being submitted via a plain text email is sub-optimal. Using a web form on the cloudways site would allow the information to be collected and encrypted in transit.

    1 vote
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  7. Add ability to zoom inside Monitoring graphs

    Since we can't have access to the server logs, it would be great to be able to zoom into the broader monitoring graphs to get a better idea of the server's performance.

    For example if I'm looking at CPU usage for a Month, it is averaged, so I don't really see the actual numbers. Granularity gets lost ... It would be very useful to be able to zoom into the first week/day/hour of the month, since the logs for this are already there.

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Ruby on Rails Hosting

    Please add Ruby on Rails Hosting.

    Thanks

    7 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. allow custom restore points

    Allow user to create their own restore point at any time

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. Ability to export/download monitoring reports in various formats (eg. CSV, PDF, PNG)

    Team,

    As of today, cloudway doesn't have any ability wherein the server admins can download/export the monitoring report (under Server Management -> Monitoring).

    As per my experience working with server monitoring, the monitoring data generated plays an important role; and it also involves comparing various kinds of server related reports simultaneously.

    I would highly recommend you to implement this feature which I am sure would be appreciated by all your customers; and hopefully, will add value to your services.

    Regards,
    Surendra Mohan

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. Queue for API tasks (API multitasks)

    Currently if I need to:


    1. Clone

    2. Set label

    3. Set Domain

    4. Set Aliases

    5. Set SSL

    6. Set something else...

    for the same application, I have to control the queue remotely, which is hard to implement since the connection may be simply lost and as a result we may simply not get any task completed at all.

    It would be just great if we could send you several requests on the API at the same time and see the result of the whole queue.

    /clone -> response with future appid
    /label for app
    id -> ok (200)
    /domain for appid ->

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Master account

    Have an option so I give my webadmin's cloudways account full access to my server and application.

    1 vote
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  13. Improved monitoring and alerts

    The cloudways bot hasn't detected the two times that I've had issues on my server. A few days ago CPU was high and maxing out, sites were not loading and I had to notice this while on the site and open a chat to get it resolved. A couple weeks ago, the entire server was down from 3am to 10am - everything had completely locked up, no warning email.

    In addition, I don't think you can call yourselves "Managed" if you don't get the alerts on your end and check the servers. If I have to log in to see…

    1 vote
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  14. include ALL digital ocean plans

    Digital Ocean offers you “flexible plan” droplets. Such as 1gb ram with 3 cores. Couldn’t this be implemented with cloudways so we have more choice?

    At the moment I need more cpu power but I don’t require additional ram.

    Allowing the above will help my situation.

    5 votes
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  15. Backup

    Process for making and restoring backups are little bit confusing.
    Backups are configured under server management / backups but restore under application management / restore. I suppose, that it would be better to has it in one place. (Ie. application management / backup-restore

    3 votes
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  16. Add Stockholm as datacenter as soon as AWS opens up there this year.

    I belive you would be the first managed hosting with datacenter for the nordic countries

    3 votes
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  17. Have the ability to change ownership of server to another cloudways account

    It would be great if we can just change ownership of a server. For example, my account. I am using my company Google account to handle our servers, etc on cloudways but maybe it needs to be owned by a generic company account in the event there is employee turnover or I leave the company. Then there would be no way to fully access the servers under my account that the company may need to access if, my account is ever removed.

    2 votes
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  18. Mention Green Hosting on Cloudways website

    You could mention on your site, when choosing the provider, which of them are offering "green hosting". I.e. use wind/solar/water powered data centers, and adopt other green practices. Especially given that you are one of the rare that I could find, that allowed me to select Google Servers, who have 100% sustainable energy (and not wood burning either) on their servers.

    Maybe it would also help the non-technical people to have some of the terms (when creating the server and launching it) translated to more "human-readable" -format. I could imagine some environmentally conscious people would be then choosing your service…

    2 votes
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  19. 17 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. Knowledge Base for Advanced Cron-Jobs

    Knowledge Base about Advanced Cron-Jobs wit better description about the possibilities of Advanced Cron-Jobs:


    • do output with cron-script.php >> cron-script-output.txt

    • different possible to execute like for php «31 04 * * * php pathToPhpScript/....»

    • what is the base-path for cron-scripts, or do I have to use always absolute-path

    • examples like (abstract):
      DD HH DD MM dOfWeek interpreter [absPathToScript] >> [absPathToOutputFile]

    • examples like real (pseudoreal)
      31 04 * * * php /home/121954.cloudwaysapps.com/txsjrjwqax/publichtml/cron-script-1.php >> /home/121954.cloudwaysapps.com/txsjrjwqax/publichtml/output-cron-script-1.txt

    2 votes
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