Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. HOSTIDIME

    I suggest a partnership with HOSTIDIME servers because they have data centers located in Brazil, and a better price than Amazon.
    It would be a great deal to offer your South American customers.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Canceled due to horrible support

    Hi,

    I have canceled my plan due to the horrible support:


    • Non-English speakers, most of the time I couldn't even understand what your support staff is trying to say. Please hire people that at least know some basic English. That happened on multiple occasions.


    • Terrible advices. I've never seen so bad advices from a hosting provider.


    • Weak passwords. I've never seen a hosting that is forcing its customers not to use upper case for its passwords. That was brutal.


    • Support randomly closed tickets after failing to explain what they want to say.


    I am a technical person and I do…

    2 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. Compliance

    Information about GDPR, ISO 27001 and ISO 9001 compliance should be available to customer,

    1 vote
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  4. Info suggesting resources used by my website?

    Lets say I use the $10 monthly pack today. Now how do i decide if I need more resources for my website? i.e. how do I know i need $22 /month pack as my website users have increased? I think there should be an icon on dashboard where i should be shown that I am using my resources (current plan) to full capacity and will benefit from more resources...

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Give full access to team member, except delete server/apps

    give full access on server settings and apps to a team member
    Except - kind of obvious... - the possibility for him to delete the server (or the apps)

    Now, if we want to do this, we will be forced to go check the permission access everytime we create an app ! It's annoying/impossible

    1 vote
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  6. redirect users back to where they were before session timeout

    As a developer, i am continously pushing changes via git deployment interface, but throughout the day my session ends and i am logged out.

    When i log back in i have to go finding my application and git screen again.

    It would be great if the cloudways interface could remember where i was when the expired session logs me out, and when i log back in it remembers then i can perform the git pull i tried to do before i was logged out.

    Or better yet an option to set my own timeout values as that kind of security…

    1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. Cloudways app

    Have you considered creating a server / application management app for ios and android?

    Your interface is already pretty app-like.

    It would be great to be able to adjust basic settings and respond to monitoring issues while on the run.

    1 vote
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  8. Migrating Server Instructions Added

    I think instructions for migrating a server shiuld be added. And especially, it should cover things like how not to make your domains names point to each other, because I had the issue that my domain names pointed to each other so when someone went to one of my sites they could see another one of my sites, and this happened during the migration. The support staff could not figure this out, and I was scared to migrate. Howvever, I was able to figure out what caused the issue by myself. And as it turns out the site IP will…

    1 vote
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  9. Uninstall Instructions for CDN Needed

    I think there should be uninstall instructions for the CDN added, because I tried to find out how to uninstall it prior to migrating to a new server, and there was no info about it and the rep I spoke with said it should be fine to leave it on. However, when I migrated, my site broke and images didn't display properly, so I think we need uninstall instructions for uninstalling our CDNs before we decided to mirgrate to new servers. They tell us how to get the CDN on, but they never tell us how to uninstall it, and…

    1 vote
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  10. 2GB RAM and 2 Core which is available in Digital Ocean but not in CW

    I miss having 2GB RAM and 2 Core which is available in Digital Ocean but not in Cloudways. This would be the perfect balance for my Woocommerce website.

    Thanks

    3 votes
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  11. Include GST invoice for Indian customers

    Include GST invoice for Indian customers

    4 votes
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  12. Verification information should be made more clear...

    Guys, this verification thing is not made clear enough on your website. (Yes I saw the small notification messages and information, still I somehow waited for some email, from prior hosting account experiences: "your hosting is ready, is being prepared, and so and so.") Maybe you should still send an email regarding this.

    Because "if you don't open this chatbox YOUR ACCOUNT WILL NOT BE VERIFIED and YOU WILL RECEIVE NOTHING FROM US" should be made clear enough.

    Thanks otherwise, probably great service, not yet entered :)
    Cheers

    1 vote
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  13. The possibility of adding more than one database per application, and even by subdomain.

    Ex:

    domain.com.br - > 1 database
    subdomain.domain.com.br -> 2 database

    all in the same app

    1 vote
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  14. The possibility of adding more than one database per application, and even by subdomain.

    Ex:

    domain.com.br - > 1 database
    subdomain.domain.com.br -> 2 database

    all in the same app

    1 vote
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  15. Multiple SSL for single Application with several domains (not subdomains)

    Currently, you are only able to install one SSL certificate per application. However, with WordPress multisite installations, a single application could have several different domains. Each domain needs it's own SSL certificate.

    Without this feature, we can't have large multisite installations running sites with different domains that need SSL.

    4 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Need auto scaling in AWS

    We need auto acaling in aws please

    1 vote
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  17. Add Telegram as a new channel for CloudwayBot

    Please add Telegram as a new channel for CloudwaysBot
    https://telegram.org
    Thanks

    2 votes
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  18. Staging - add ability to ignore certain files

    Thanks for adding the new staging feature, this is great!

    During my testing I discovered that my staging .htaccess file was pushed to live and the result was a 500 error on live. I need to use a slightly different .htaccess file on staging, because I force the www version on live. I couldn't access staging with this rule. So the differences in .htaccess rules caused the error.

    It would great if you could add a way to ignore certain files, similar to gitignore.

    12 votes
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    5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. Kindly Add Debit Card and Net-banking Payment For Customers

    Kindly Add Debit Card and Net-banking Payment For Customers , your process is without credit card people cant buy your server,in most of the people don't have credit card transactions in india

    3 votes
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  20. Team Member permission to include Adding New Team Members

    Only our tech director can currently add new 'Team Members'. We're in a variety of countries and can't always ask the tech director.

    We need to be able to have other 'Primary Team Members' be able to add their own 'Team members'. ie, better permissions.

    5 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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