Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Support desk installation

    Provide a support desk installation option

    1 vote
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  2. confirmatio mail

    My verification mail does not arrive, I already tried different emails, I left message on the support and nothing. They seemed like a good company, but the support is lacking, and the registration system is very bureaucratic. If you can not even activate a subscription, how can I trust that they will take good care of my site. I found it very unkind, they lost a client. It seems that they are not even interested in selling.

    1 vote
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  3. Make server sharing work again

    Please make it possible to access a server from multiple accounts, or allow me to use the same email address to access multiple accounts. I keep using up my email addresses to start client projects and can't re-use them.

    2 votes
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  4. Make it easy to switch from other providers

    I have an account with another managed service provider and I'm interested in switching to CloudWays.

    The server is Vultr, and I have quite a few sites with them. Based off chat w/ support, there is no easy way to do this.

    Since I have quite a few sites there, the level of effort to switch to CloudWays is putting me off from doing so.

    I already use CW for one of my servers, and it'd be nice to consolidate, if the migration process would be easier.

    1 vote
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  5. 1 vote
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  6. Give color to the url text or background of a staging site to give a visual indication that you are working in the staging envornment

    When working in a staging environment it is difficult to know visually if you are really there. At best the only way to know currently is to remember the cloudways assigned url. I suggest that coloring the url text or background of the url yellow (or any other color) would make it easier to know what environment one is working on. I know there is a wordpress plugin that does this so if it can't be done via the url text or background maybe some other way.

    1 vote
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  7. HOSTIDIME

    I suggest a partnership with HOSTIDIME servers because they have data centers located in Brazil, and a better price than Amazon.
    It would be a great deal to offer your South American customers.

    1 vote
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  8. Canceled due to horrible support

    Hi,

    I have canceled my plan due to the horrible support:


    • Non-English speakers, most of the time I couldn't even understand what your support staff is trying to say. Please hire people that at least know some basic English. That happened on multiple occasions.


    • Terrible advices. I've never seen so bad advices from a hosting provider.


    • Weak passwords. I've never seen a hosting that is forcing its customers not to use upper case for its passwords. That was brutal.


    • Support randomly closed tickets after failing to explain what they want to say.


    I am a technical person and I do…

    2 votes
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  9. Compliance

    Information about GDPR, ISO 27001 and ISO 9001 compliance should be available to customer,

    1 vote
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  10. Info suggesting resources used by my website?

    Lets say I use the $10 monthly pack today. Now how do i decide if I need more resources for my website? i.e. how do I know i need $22 /month pack as my website users have increased? I think there should be an icon on dashboard where i should be shown that I am using my resources (current plan) to full capacity and will benefit from more resources...

    1 vote
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  11. Give full access to team member, except delete server/apps

    give full access on server settings and apps to a team member
    Except - kind of obvious... - the possibility for him to delete the server (or the apps)

    Now, if we want to do this, we will be forced to go check the permission access everytime we create an app ! It's annoying/impossible

    1 vote
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  12. redirect users back to where they were before session timeout

    As a developer, i am continously pushing changes via git deployment interface, but throughout the day my session ends and i am logged out.

    When i log back in i have to go finding my application and git screen again.

    It would be great if the cloudways interface could remember where i was when the expired session logs me out, and when i log back in it remembers then i can perform the git pull i tried to do before i was logged out.

    Or better yet an option to set my own timeout values as that kind of security…

    1 vote
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  13. Cloudways app

    Have you considered creating a server / application management app for ios and android?

    Your interface is already pretty app-like.

    It would be great to be able to adjust basic settings and respond to monitoring issues while on the run.

    2 votes
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  14. Migrating Server Instructions Added

    I think instructions for migrating a server shiuld be added. And especially, it should cover things like how not to make your domains names point to each other, because I had the issue that my domain names pointed to each other so when someone went to one of my sites they could see another one of my sites, and this happened during the migration. The support staff could not figure this out, and I was scared to migrate. Howvever, I was able to figure out what caused the issue by myself. And as it turns out the site IP will…

    1 vote
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  15. Uninstall Instructions for CDN Needed

    I think there should be uninstall instructions for the CDN added, because I tried to find out how to uninstall it prior to migrating to a new server, and there was no info about it and the rep I spoke with said it should be fine to leave it on. However, when I migrated, my site broke and images didn't display properly, so I think we need uninstall instructions for uninstalling our CDNs before we decided to mirgrate to new servers. They tell us how to get the CDN on, but they never tell us how to uninstall it, and…

    1 vote
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  16. 2GB RAM and 2 Core which is available in Digital Ocean but not in CW

    I miss having 2GB RAM and 2 Core which is available in Digital Ocean but not in Cloudways. This would be the perfect balance for my Woocommerce website.

    Thanks

    3 votes
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  17. Include GST invoice for Indian customers

    Include GST invoice for Indian customers

    5 votes
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  18. Verification information should be made more clear...

    Guys, this verification thing is not made clear enough on your website. (Yes I saw the small notification messages and information, still I somehow waited for some email, from prior hosting account experiences: "your hosting is ready, is being prepared, and so and so.") Maybe you should still send an email regarding this.

    Because "if you don't open this chatbox YOUR ACCOUNT WILL NOT BE VERIFIED and YOU WILL RECEIVE NOTHING FROM US" should be made clear enough.

    Thanks otherwise, probably great service, not yet entered :)
    Cheers

    1 vote
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  19. The possibility of adding more than one database per application, and even by subdomain.

    Ex:

    domain.com.br - > 1 database
    subdomain.domain.com.br -> 2 database

    all in the same app

    1 vote
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  20. The possibility of adding more than one database per application, and even by subdomain.

    Ex:

    domain.com.br - > 1 database
    subdomain.domain.com.br -> 2 database

    all in the same app

    1 vote
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