Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Implement auto-scaling infrastructure

    The ability to set Cloudways to automatically scale server infrastructure to handle current traffic, and provide the necessary resources automatically would be wonderful. Also would be great to add more servers automatically as needed when a server has maxed out settings and performance.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Please add Debit Card Payment Methods

    I am using Cloudways for my blog Nirajforhelp.com
    I want that you add more Debit Card payment Method

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Make "server clone" feature really do that

    If I want to downgrade server plan, or move to a different provider, I have to clone the server. But cloudways clone does not clone the server: it selectively copies some of the applications, leaving behind all the staging sites. I typically have two or three staging/dev sites for every application on a server. So a 'clone' operation only moves over 1/3 of the applications! And everything else needs to be done manually. And worse, staging applications cannot be cloned. So we need to recreate every staging site on the new server, then use a migration plugin to move all…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. A feature that enables admin to add a member for a specific project or server or application.

    It will be great if you introduce a feature that enables admin to add a member for a specific project or server or application. This will help freelancers and small firms giving limited server access to their clients.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Backup of single application disk space rule

    I realized from support chat that we can't take local application backup if there is not enough disk space for a server backup. This is so unfair and I'm now stucked on not beeing able to backup.

    Example: your server disk usage is 15GB out of 25GB available.

    Your app usage is 1GB. You can't take local backup of this app because there isn't enough space to take a backup of the whole server.

    That's how it is currently set up, and that's so totally broken. I got really pissed off. + There is no such information in their guide…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Delete and or Stop Log files

    One endless loop and your sever stops because the server disk space is full as a massive log has just been created. You cannot delete these log files! You have to go to support and get them to delete.
    Please let us turn off logs or and be able to delete them.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. mysql 8 version

    it's no possible install mysql version 8

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. support git submodules

    having shared libraries between applications is a nightmare on the cloudways platform. It would be super simple if it just supported git submodules

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Allow more refined options for team members raising/viewing support tickets

    Hi - currently if you add a team member you can allow them to raise/view/respond to support tickets or not. it's either on for the whole account or off.

    But just like giving them console access to a specific server/application only, it would be useful to be able to restrict their support tickets to be only for that application and to be able to read/respond only to support tickets they'd raised themselves or perhaps were about that server/application.

    Otherwise you end up with people with a designated role on one specific app being able to see what's going on with…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Detailed Application Resources Usage Invoice

    It would be awesome if our monthly invoice would contain detailed resource use along with the associated charges.

    Example:
    App: www.xyz.com
    Server: Vultr Toronto, Canada
    Active Add-on(s): Rackspace x 7 email accounts
    Disk Usage (at the end of the billing cycle): 6GB
    etc.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. [API] Remaining time before operation finishes

    Hi Cloudways,

    I would love to be able to display some sort of feedback to my users when querying Cloudways API. Is there anyway we could get the estimated remaining time before operation completion in the API?

    I'm talking about Taking a Backup for example.

    Currently I have some sort of a spinner, but it can take some time and I want my users to know when approximately it'll be done.

    Cheers,
    Gia-

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Allow backups to be older than 4 weeks

    Moving out of Godaddy makes me happy! I have struggled a lot with their low quality servers and unhelpful (almost nonexistent) support. I spent 2 years fighting with my boss to move out of that crap server (Im not even kidding)

    However, something they do an excellent job in are backups for wordpress managed plans. They hold up to 4 months of daily backups so theres a really great sense of safety net. I dont even know how he react when he know this high quality server will hold only 4 weeks.

    I hope this can be improved for anxious…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Cloning a Staging App or cone a db from another app

    Cloning a staging app for a team member is required. Even cloning just a db from another app will be helpful.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. User managed Firewall Like sucuri or cloudflare

    I would love to see a user manageable firewall like sucuri or cloudflare available as an add-on. Maybe combine your CDN with a front-end firewall with a practical UI for basic rules.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Office 365 Migration

    EdbMails supports the migration of mailboxes between different Office 365 tenants, which can be useful for organizations. You can migrate source Office 365 mailboxes to target Office 365 as well as live Exchange. You can also export the mailboxes to PST.
    The solution helps migrate individuals as well as multiple mailboxes of any size and scale. It supports an Incremental migration feature that avoids duplicate items on the target mailboxes.

    Why Office 365 Migration?

    EdbMails provides plenty of advanced features for the successful migration of your Office 365 mailboxes. It simplifies the entire migration process, thus makes you achieve significant…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Functionality to create logs for team memebers

    Ability to create a log for team members when are they logging in and logging out and even database users creation functionality should be there.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. You are having two very weekness point. 1- Short of Important applications such as Java,. 2- Creating new Database for a certain application

    You are having two very weekness points.
    1- Short of Important applications such as Java, MongoDB, etc.
    2- Creating new Database for a certain application
    3- Adding a new application, do not need to have public_html for all of them.

    Thank you

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Pageviews report in the cloudwaysd administrative panel

    pageviews report in the cloudwaysd administrative panel!

    it would help a lot to know how many pages were viewed monthly

    primarily to inform agencies how much each application/server is consuming on page views

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Notification Email on Destory/ Delete of Server or App

    When I destory/delete a Server or App;
    I would like to receive an email with Details for the Server/ App Deleted or Destroyed!

    As this is important for record-purpose!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Feedback and Knowledge Base