Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Cloudways gave me about 2x faster load times than SiteGround's cloud hosting and I'm paying 1/2 of what I was. My site loads instantly and y

    Cloudways gave me about 2x faster load times than SiteGround's cloud hosting and I'm paying 1/2 of what I was. My site loads instantly and you can click through my pages to see how fast they load. They use latest PHP versions, MariaDB, and a very fast infrastructure.

    1 vote
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  2. Adam from WPcrafter. Website takes forever to load the backend always hated it. I wanted sheer performance. But now I deleted the server an

    Adam from WPcrafter. Website takes forever to load the backend always hated it. I wanted sheer performance.

    But now I deleted the server and the trial expired so that caused a bad experience as I had 2 days left and really your trial should be longer.

    I rate it Cways 4 out of 5. I don't remember telling me that deleting my server will kill my trial.

    You guys can do better on that one and work for implementing a 30 day trial (or reseller option etc.).

    1 vote
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  3. iOS mobile app for complete and easy management of cloudways platform.

    Please create an iOS app so I can easily manage your platform and get timely notifications.

    1 vote
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  4. Excellent service

    I am very thankful to Support team members and his CEO Aqib Gadit who is leading a wonderful team of Cloudways. Would love to see more enhanced features of Cloudways.

    1 vote
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  5. Time frame for the logout session

    I am looking for the option to select the time frame for the logout session in Cloudways platform by myself

    1 vote
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  6. Access files via Control Panel, not just by FTP/SFTP

    Hi. Please give us the possibility to access the application's folders and files via the Control Panel, more specifically the zip/extract option. Sometimes when we upload multiple files via Filezilla, some files get skipped and it also takes a lot of time. As I said uploading a zipped folder and extract it on server is much faster and safer. Unfortunately, Filezilla does not support the extract feature.

    1 vote
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  7. Pagination on both top and bottom on the applications.

    On the list of applications, there is pagination on the top right. However, if a user scrolls down, he has to go to the top of the page again. Adding one more pagination on the application page will be nice.

    1 vote
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  8. Functionality to create logs for team memebers

    Ability to create a log for team members when are they logging in and logging out and even database users creation functionality should be there.

    1 vote
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  9. You are having two very weekness point. 1- Short of Important applications such as Java,. 2- Creating new Database for a certain application

    You are having two very weekness points.
    1- Short of Important applications such as Java, MongoDB, etc.
    2- Creating new Database for a certain application
    3- Adding a new application, do not need to have public_html for all of them.

    Thank you

    1 vote
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  10. Pageviews report in the cloudwaysd administrative panel

    pageviews report in the cloudwaysd administrative panel!

    it would help a lot to know how many pages were viewed monthly

    primarily to inform agencies how much each application/server is consuming on page views

    1 vote
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  11. Notification Email on Destory/ Delete of Server or App

    When I destory/delete a Server or App;
    I would like to receive an email with Details for the Server/ App Deleted or Destroyed!

    As this is important for record-purpose!

    1 vote
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  12. manual backups . rather than automatic.

    Currently, the backups are automatic. Which is ok.But sometimes i would want a single back up and restore it whenever there is a problem in the site.

    Automatic backups also problematic in a scenario where the site had malware and that gets backuped as well.

    then we have to work from scratch and copy the content.

    Right now i have to use WP extensions but that is NOT ideal and a bit of a hassle

    so please consider adding this option

    thanks

    1 vote
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  13. 1 vote
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  14. Fix the code for the article on enabling Gutenberg support for CPT

    The article is here: https://www.cloudways.com/blog/gutenberg-wordpress-custom-post-type/

    The fix is in the comment by John Laprairie who provides an extended list of array values for 'supports'.

    In particular, at least the 'title' value is required or when a new CPT is added, there will be no 'Add Title' field in the Gutenberg editor and no way to add a title for the CPT.

    It's easy to overlook the correct comment and simply use the code in the article with the expectation that it should work, without having to spend considerable time debugging. Maybe there has been an update to Gutenberg which requires…

    1 vote
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  15. 1 vote
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  16. Enable php_mssql.dll & php_pdo_mssql.dll in php.ini

    We are trying to connect to Azure MSSQL using php and this need to enable phpmssql.dll & phppdo_mssql.dll in php.ini, and this is not supported.

    1 vote
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  17. Ability to have backups not dependent on server being backed up

    Was recently told that restoring backups are 100% dependent on a server being functional. I believe we should be able to spin up a new server from a backup without having the original server 100% up and running. I understand it takes time to fix issues with a server, but if it is quicker to change servers, I want to be able to do that. Your engineers can fiddle with fixing things in their own time. I need my servers up.

    1 vote
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  18. Slow queries debug guide

    I would suggest your team to make some extensive guide on how to debug like slow redirects, slow ajax calls or slow checkout/order processing, long TTFBs etc ... everything that debug bar cant show, often even slow log cant show why it is happening ...

    Especially now where you changes support policy to not helping people with such cases ... I honestly cant find any reliable guide that would help to learn solving this issues and not paying hundreds and thousands for developers

    1 vote
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  19. Enable less strong *staging site* passwords

    Hi

    I notice that recently you have put in place tools which force a strong username and password for staging sites. Previously the username and password could be anything at all.

    I'd like to suggest that you should roll back this change. Although (of course!) I am wholly in agreement that passwords should be strong in almost all cases, I believe that staging sites should have an option for this not to be the case.

    Why?


    1. Mainly - because the most obvious use case here is for sharing with a client. Whereas we could previously have for instance "demo" and…

    1 vote
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  20. Delegate access to manage accounts

    You add suspicious login attempt, I manage 10 accounts, now I have to email owner every time I login???

    It makes no sense

    Allow to add email address by admin to have full access

    1 vote
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