Service Improvement

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  1. Email alerts - technical alerts to one email id and server and billing related alerts to other

    I would like to register two email addresses on cloudways account. One would be only for IT technical issues and the other one would be only for financial issues. So all payment alerts and emails would be sent to financial department email id and all emails about technical issues would be sent to our IT department email.

    Thanks.
    Best Regards,
    Eduardo Felippetto.

    3 votes

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  2. Allow markup of a servers cost and send the bill to client

    We manage websites for our clients and would like the ability to add a client as a billing team member so they get the invoice. however we would like to be able to set a markup cost to the server to cover our management costs.

    3 votes

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  3. Resource Boost

    It would be nice to be able to boost performance briefly by purchasing some temporary resources and then to be able to go back down, during development

    3 votes

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  4. Ping server locations

    Please add a tool in CW website - probably near the server location selector - that helps us to ping the server locations from browser, to make it easier to select the best server location for our site.

    3 votes

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  5. Email pdf copy of invoices

    It would be benficial to have our invoices emailed to us. As a business owner the time taken to login and download invoices is time consuming.

    2 votes

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  6. Use Cloudways app name instead of app url in New Relic

    At the moment the identifier that's sent through to new relic is "woocommerce-000000-0000000.cloudwaysapps.com" which makes it really hard to monitor 130 sites as I don't know which site is which. It would be great if there was a way to make it the primary domain instead.

    2 votes

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  7. add a dark mode when on the server and application screens

    A traditional dark mode with a dark grey background and the app boxes also a darker colour so the screen isn't a bright white light 24/7

    2 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Time frame for the logout session

    I am looking for the option to select the time frame for the logout session in Cloudways platform by myself

    2 votes

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  9. Allow restore points to be cloned to staging

    Often, I have glitches that creep in to my websites, It would be good to be able to clone a restore point to the staging server so I can see an old version or perhaps get some files back that I have deleted or revert to a css versions from a few days ago. Currently, I have to restore to live (not ideal!!) then make a staging site then revert back to pre restore.

    2 votes

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  10. Add averages to data displayed on Monitoring Details tab

    When viewing the Monitoring / Details server tab you can see charts which display data for a selected period, e.g. 7 days. I would like to see an average somewhere for the displayed data.

    2 votes

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  11. Add date and time to local backups!

    So currently, when you create a local backup of your server the file is simply called:"backup.tgz".

    To make everyones life easier, why not add the date and time to the filename so its called:"backup27112019__0030.tgz" or something similar for example.

    2 votes

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  12. When a mistake is made during phone registration, let people delete it and start over.

    I tried to register and my phone was out of service, I was asked to give my phone number, and as soon as I gave it, there was a text sent I could not retrieve, and it wouldn't let me start over. I tried to delete the account months ago and just checked back and it's still not deleted. So I still can't get started. you should change this so you get more business and customers aren't forced to use a different service.

    2 votes

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  13. Increase (or remove) the timeout limit for supervisord jobs.

    The maximum time limie for Laravel Queue jobs is set at about 15 minutes - because the "Timeout" field only allows 3 characters.

    This seems like an arbitary limit, and a failry short one for some use cases.

    I'd like to increase that to at least 4 digits (almost 3 hours), or 5 (almost 28 hours) or to let us remove the limit entirely.

    I know the limitations want to avoid us breaking our servers, so if there's a reason CloudWays servers can only support 15 minutes of Queue Jobs then it would be useful to have that explained somewhere.

    2 votes

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  14. Extend Account Login Time

    I am constantly getting logged out of my account all day long and in every browser. If someone is working at home on a private computer, isn't there a way to stay logged in as long as one wants or at least for a few days before getting logged out. It constantly is slowing up one's workflow. Thanks.

    2 votes

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  15. install mysql / mariadb timezone database / tables by default

    the timezone database is not filled by default: so these queries fail:

    SELECT CONVERT_TZ( "2019-08-26 07:06:09",'Europe/Amsterdam', 'UTC');

    Please make an option to install / update the timezone database
    https://dev.mysql.com/doc/mysql-g11n-excerpt/5.7/en/time-zone-support.html#time-zone-installation

    2 votes

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  16. Cronjob not user and application friendly

    We are happy with cloudway support and services. But i found a major drawback there with cronjob setup. We can't setup cronjobs there as command line. Like in cakephp project we need to run console command like Console/cake Marketplaces runshellcommand, But it doesn't accept it, Now a days all frameworks need a console command to run for cronjob, But this feature not available there.
    2) I didn't found a way for File manager, Where if possible we can edit files online, rather than connect with FTP.

    Please add 2 features there, Would be good for applications and user point of…

    2 votes

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  17. Make server sharing work again

    Please make it possible to access a server from multiple accounts, or allow me to use the same email address to access multiple accounts. I keep using up my email addresses to start client projects and can't re-use them.

    2 votes

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  18. Canceled due to horrible support

    Hi,

    I have canceled my plan due to the horrible support:


    • Non-English speakers, most of the time I couldn't even understand what your support staff is trying to say. Please hire people that at least know some basic English. That happened on multiple occasions.


    • Terrible advices. I've never seen so bad advices from a hosting provider.


    • Weak passwords. I've never seen a hosting that is forcing its customers not to use upper case for its passwords. That was brutal.


    • Support randomly closed tickets after failing to explain what they want to say.


    I am a technical person and I do…

    2 votes

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  19. Cloudways app

    Have you considered creating a server / application management app for ios and android?

    Your interface is already pretty app-like.

    It would be great to be able to adjust basic settings and respond to monitoring issues while on the run.

    2 votes

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  20. Add Telegram as a new channel for CloudwayBot

    Please add Telegram as a new channel for CloudwaysBot
    https://telegram.org
    Thanks

    2 votes

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