Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. When a mistake is made during phone registration, let people delete it and start over.

    I tried to register and my phone was out of service, I was asked to give my phone number, and as soon as I gave it, there was a text sent I could not retrieve, and it wouldn't let me start over. I tried to delete the account months ago and just checked back and it's still not deleted. So I still can't get started. you should change this so you get more business and customers aren't forced to use a different service.

    2 votes
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  2. Cronjob not user and application friendly

    We are happy with cloudway support and services. But i found a major drawback there with cronjob setup. We can't setup cronjobs there as command line. Like in cakephp project we need to run console command like Console/cake Marketplaces runshellcommand, But it doesn't accept it, Now a days all frameworks need a console command to run for cronjob, But this feature not available there.
    2) I didn't found a way for File manager, Where if possible we can edit files online, rather than connect with FTP.

    Please add 2 features there, Would be good for applications and user point of…

    2 votes
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  3. Make server sharing work again

    Please make it possible to access a server from multiple accounts, or allow me to use the same email address to access multiple accounts. I keep using up my email addresses to start client projects and can't re-use them.

    2 votes
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  4. Canceled due to horrible support

    Hi,

    I have canceled my plan due to the horrible support:


    • Non-English speakers, most of the time I couldn't even understand what your support staff is trying to say. Please hire people that at least know some basic English. That happened on multiple occasions.


    • Terrible advices. I've never seen so bad advices from a hosting provider.


    • Weak passwords. I've never seen a hosting that is forcing its customers not to use upper case for its passwords. That was brutal.


    • Support randomly closed tickets after failing to explain what they want to say.


    I am a technical person and I do…

    2 votes
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  5. Add Telegram as a new channel for CloudwayBot

    Please add Telegram as a new channel for CloudwaysBot
    https://telegram.org
    Thanks

    2 votes
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  6. Add ability to zoom inside Monitoring graphs

    Since we can't have access to the server logs, it would be great to be able to zoom into the broader monitoring graphs to get a better idea of the server's performance.

    For example if I'm looking at CPU usage for a Month, it is averaged, so I don't really see the actual numbers. Granularity gets lost ... It would be very useful to be able to zoom into the first week/day/hour of the month, since the logs for this are already there.

    2 votes
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  7. allow custom restore points

    Allow user to create their own restore point at any time

    2 votes
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  8. Have the ability to change ownership of server to another cloudways account

    It would be great if we can just change ownership of a server. For example, my account. I am using my company Google account to handle our servers, etc on cloudways but maybe it needs to be owned by a generic company account in the event there is employee turnover or I leave the company. Then there would be no way to fully access the servers under my account that the company may need to access if, my account is ever removed.

    2 votes
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  9. Mention Green Hosting on Cloudways website

    You could mention on your site, when choosing the provider, which of them are offering "green hosting". I.e. use wind/solar/water powered data centers, and adopt other green practices. Especially given that you are one of the rare that I could find, that allowed me to select Google Servers, who have 100% sustainable energy (and not wood burning either) on their servers.

    Maybe it would also help the non-technical people to have some of the terms (when creating the server and launching it) translated to more "human-readable" -format. I could imagine some environmentally conscious people would be then choosing your service…

    2 votes
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  10. Knowledge Base for Advanced Cron-Jobs

    Knowledge Base about Advanced Cron-Jobs wit better description about the possibilities of Advanced Cron-Jobs:


    • do output with cron-script.php >> cron-script-output.txt

    • different possible to execute like for php «31 04 * * * php pathToPhpScript/....»

    • what is the base-path for cron-scripts, or do I have to use always absolute-path

    • examples like (abstract):
      DD HH DD MM dOfWeek interpreter [absPathToScript] >> [absPathToOutputFile]

    • examples like real (pseudoreal)
      31 04 * * * php /home/121954.cloudwaysapps.com/txsjrjwqax/publichtml/cron-script-1.php >> /home/121954.cloudwaysapps.com/txsjrjwqax/publichtml/output-cron-script-1.txt

    2 votes
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  11. backup notes

    It will good to add simple notes for backups. So we can see restore points with notes. We can only see dates. If we can see the notes it will be better to recognize which restore point is for what.

    2 votes
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  12. 2 votes
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  13. Enable subdomains for apps using backend and frontend with same DB

    Enable the possibility to create esily subdomains for alternate access to the app. For example myapp.com and backend.myapp.com.

    2 votes
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  14. Allow to install webmin

    Allow to install Webmin in any server or have by default with any application

    2 votes
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  15. Allow restricted server access but full app access to team members

    Lets say you have a staging server with multiple apps/sites on it. A dev on your team might be working on multiple apps on that server, and need access to all of them.

    This is currently not possible, unless you also give FULL server access to that team member. Which then means that just because the person should be able to access and work with all the apps on the server, he/she also has access to potentially harmful settings such as package control, scaling, and even server deletion.

    Simply, all the permission checkboxes are good as they are, but we…

    2 votes
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  16. DNS Server

    The ability to have a BIND DNS server and host it.

    2 votes
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  17. Simplify the billing system

    Simplify the billing system. At the moment, the billing system is confusing and difficult to follow as you have to pre-pay funds, and then get invoiced separately. Why not just charge via credit card each month? I don't understand what the purpose of the current system is? People are signing up for Cloudways to simplify things, and you're making the billing more complicated than it needs to be.

    2 votes
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  18. Deploy to all sites sharing upstream git repo

    Provide an option at the server level to pull from git repo to all sites which are sharing the same repo

    2 votes
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  19. forwards domain to another

    forwards domain to another.

    2 votes
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  20. SFTP Mode Like Pantheon

    One thing I love about Pantheon is that it already has a GIT server. Secondly, the most fantastic part is that it doesn't add any code in the install until its committed through pantheon's dashboard... in short mimics GIT Push.

    2 votes
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