Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Please add any India based server

    Please add any India based server

    3 votes

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  2. forwards domain to another

    forwards domain to another.

    3 votes

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  3. 3 votes

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  4. SFTP Mode Like Pantheon

    One thing I love about Pantheon is that it already has a GIT server. Secondly, the most fantastic part is that it doesn't add any code in the install until its committed through pantheon's dashboard... in short mimics GIT Push.

    3 votes

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  5. Email alerts - technical alerts to one email id and server and billing related alerts to other

    I would like to register two email addresses on cloudways account. One would be only for IT technical issues and the other one would be only for financial issues. So all payment alerts and emails would be sent to financial department email id and all emails about technical issues would be sent to our IT department email.

    Thanks.
    Best Regards,
    Eduardo Felippetto.

    3 votes

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  6. Allow markup of a servers cost and send the bill to client

    We manage websites for our clients and would like the ability to add a client as a billing team member so they get the invoice. however we would like to be able to set a markup cost to the server to cover our management costs.

    3 votes

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  7. Resource Boost

    It would be nice to be able to boost performance briefly by purchasing some temporary resources and then to be able to go back down, during development

    3 votes

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  8. Ping server locations

    Please add a tool in CW website - probably near the server location selector - that helps us to ping the server locations from browser, to make it easier to select the best server location for our site.

    3 votes

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  9. Change Username Email from UI

    I wanted to change the username email from my websites so that it would not be my personal email...so I contacted Cloudways and they said I needed to change my account email so I did that which was not so convenient and after that the usernames still did not change and they said it wouldn't affect the UI... How am I supposed to copy paste now that I changed the username on WordPress itself? Can we please have this fixed. Thank you

    2 votes

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  10. keep staging environment out of the index

    We don't want your staging site appearing in search results, so we suggest to prevent Google from indexing its content. maybe by forcing a new Robots.txt or Blacklist search engines IPs

    2 votes

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  11. Have more users with super admin permissions

    A common use case is that the business owner or someone administrative will own the account, but someone else (like IT manager) would be actually managing the systems.

    Right now, the main account holder is the only person who can add users so it brings the top cat to do crappy techy work they hate doing. We need a way to grant permissions to another member with full capabilities.

    2 votes

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  12. I want to have an allert when my website is down.

    I want to have an allert when my website is down. via mail please. Especially on my website www.thetoothbrushexpert.com

    2 votes

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  13. iOS mobile app for complete and easy management of cloudways platform.

    Please create an iOS app so I can easily manage your platform and get timely notifications.

    2 votes

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  14. Time frame for the logout session

    I am looking for the option to select the time frame for the logout session in Cloudways platform by myself

    2 votes

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  15. Pagination on both top and bottom on the applications.

    On the list of applications, there is pagination on the top right. However, if a user scrolls down, he has to go to the top of the page again. Adding one more pagination on the application page will be nice.

    2 votes

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  16. Add averages to data displayed on Monitoring Details tab

    When viewing the Monitoring / Details server tab you can see charts which display data for a selected period, e.g. 7 days. I would like to see an average somewhere for the displayed data.

    2 votes

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  17. Add date and time to local backups!

    So currently, when you create a local backup of your server the file is simply called:"backup.tgz".

    To make everyones life easier, why not add the date and time to the filename so its called:"backup271120190030.tgz" or something similar for example.

    2 votes

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  18. When a mistake is made during phone registration, let people delete it and start over.

    I tried to register and my phone was out of service, I was asked to give my phone number, and as soon as I gave it, there was a text sent I could not retrieve, and it wouldn't let me start over. I tried to delete the account months ago and just checked back and it's still not deleted. So I still can't get started. you should change this so you get more business and customers aren't forced to use a different service.

    2 votes

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  19. install mysql / mariadb timezone database / tables by default

    the timezone database is not filled by default: so these queries fail:

    SELECT CONVERT_TZ( "2019-08-26 07:06:09",'Europe/Amsterdam', 'UTC');

    Please make an option to install / update the timezone database
    https://dev.mysql.com/doc/mysql-g11n-excerpt/5.7/en/time-zone-support.html#time-zone-installation

    2 votes

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  20. Cronjob not user and application friendly

    We are happy with cloudway support and services. But i found a major drawback there with cronjob setup. We can't setup cronjobs there as command line. Like in cakephp project we need to run console command like Console/cake Marketplaces runshellcommand, But it doesn't accept it, Now a days all frameworks need a console command to run for cronjob, But this feature not available there.
    2) I didn't found a way for File manager, Where if possible we can edit files online, rather than connect with FTP.

    Please add 2 features there, Would be good for applications and user point of…

    2 votes

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