Service Improvement
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
210 results found
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10 votes
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Add bank transfer as post-payment and add funds method
It would be nice if we could add funds or be billed trough a Bank transfer or PayPal. Some (of my) clients are not comfortable to give their CB numbers...
10 votes -
Invoices to a separate mail-address
Please consider the option of sending invoices to a separate mail-address (e.g. the accounting dept).
9 votes -
include ALL digital ocean plans
Digital Ocean offers you “flexible plan” droplets. Such as 1gb ram with 3 cores. Couldn’t this be implemented with cloudways so we have more choice?
At the moment I need more cpu power but I don’t require additional ram.
Allowing the above will help my situation.
8 votes -
allow bash profiles
As a developer I'm drawn to hosts where I can set up my own bash profiles and use ssh, so I can recreate the same workflow on many sites. Would appreciate the ability to do so here.
I'm in the habit of binding "rm" to "rm -i" for one thing, which is all of a sudden a very dangerous habit that I'm in.
I don't know the security risks very well to allowing profile creation, but I've seen many hosts allow it.8 votes -
Include GST invoice for Indian customers
Include GST invoice for Indian customers
7 votes -
Make pricing more transparent (and understandable)
I'm not asking you to be the cheapest but make it clear how your pricing works. My specific issue is with the way Google Cloud instances are marked up. The highlighted instance has what seems a reasonable 30% margin whereas a larger instance ends up 255% more expensive than Google Cloud itself.
Server Pilot (i know, not quite the same) have a fixed $ fee per server you maintain with them. This makes sense as if you were pricing based on 'effort', there's no additional effort for you should I choose to use a higher spec'd VM.
7 votes -
Different payment options - per server
For example - Server 1 I pay with Paypal, Server 2 - I pay with corporate card.
7 votes -
Need a re seller account to manage multiple clients accounts and servers
I am a website developer and have 25+ sites to host
Most are on wordpress, and range across a ton of different hosts right now. (greengeeks, justhost, hostgator and so on).
I'm looking to add the hosting element as a service to my clients, instead of simply reaping the affiliate commissions as I end up managing everything via CPanel anyways7 votes
AdminCloudways
(Admin, Cloudways)
responded
Please check our comment asking for more details on what you have in mind.
Cloudways Team
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Client subscriptions
As we have clients websites on our server we need some way to make sure that they do not use more space etc. than what their subscription offers. Would you consider offering that option?
7 votes -
Add option to be notified about all team activities via email
It's easy to forget to mention all team members is ticket creation form. Would be nice to have team member setting that enables notification about all activities going on: new tickets, ticket updates, comments etc.
7 votes -
Team Member permission to include Adding New Team Members
Only our tech director can currently add new 'Team Members'. We're in a variety of countries and can't always ask the tech director.
We need to be able to have other 'Primary Team Members' be able to add their own 'Team members'. ie, better permissions.
6 votes -
Mention Green Hosting on Cloudways website
You could mention on your site, when choosing the provider, which of them are offering "green hosting". I.e. use wind/solar/water powered data centers, and adopt other green practices. Especially given that you are one of the rare that I could find, that allowed me to select Google Servers, who have 100% sustainable energy (and not wood burning either) on their servers.
Maybe it would also help the non-technical people to have some of the terms (when creating the server and launching it) translated to more "human-readable" -format. I could imagine some environmentally conscious people would be then choosing your service…
6 votes -
Delete folders
The ability to delete folders more quickly as to remove a WP install from a directory (for the purpose of using another migration plugin such as backup buddy) takes forever via SFTP. Backup buddy will not migrate a site into a directory containing WP, so it needs to be empty. If the backup is not completed all files need to be deleted again so this become very time consuming
6 votes -
Faster cloning of app/server | Instant Cloning | Instant Provisioning
We have a rather large application in which constant development happens. For this purpose we at multiple times have to create multiple clones of the live app for people to work on.
Because of the server size we have, it takes about 30 to 45 minutes to clone one app.
We always tend to do this cloning during neck of the moment and this delay is such a pain.
It would be great if we have something like instant cloning where you get the clone in few seconds instead of an hour.
Any thoughts / suggestions are appreciated.
6 votes -
Excel MySQL Support
Please allow to connect to MySQL Database in Excel. Not only MySQL Workbench!
6 votes -
Easy automated way of regularly exporting server-wide backups
We want a way to automatically export backups of all applications to a 3rd party location of our choosing. Currently to do this we'd need to write our own export scripts that run for each application on a server. A unified way of doing this that integrates with different services like AWS S3, Glacier, other cloud storage providers would be very helpful.
This way we can keep our own external backups for all applications without the need to manually setup our own solution each time we added an application to a server.
5 votes -
Use Cloudways app name instead of app url in New Relic
At the moment the identifier that's sent through to new relic is "woocommerce-000000-0000000.cloudwaysapps.com" which makes it really hard to monitor 130 sites as I don't know which site is which. It would be great if there was a way to make it the primary domain instead.
5 votes -
Free Backups
All your competitors have free backups, such as flywheel which used digital ocean servers. Please make backups free.
5 votes -
Multiple SSL for single Application with several domains (not subdomains)
Currently, you are only able to install one SSL certificate per application. However, with WordPress multisite installations, a single application could have several different domains. Each domain needs it's own SSL certificate.
Without this feature, we can't have large multisite installations running sites with different domains that need SSL.
5 votes
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