Service Improvement

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  1. Allow more refined options for team members raising/viewing support tickets

    Hi - currently if you add a team member you can allow them to raise/view/respond to support tickets or not. it's either on for the whole account or off.

    But just like giving them console access to a specific server/application only, it would be useful to be able to restrict their support tickets to be only for that application and to be able to read/respond only to support tickets they'd raised themselves or perhaps were about that server/application.

    Otherwise you end up with people with a designated role on one specific app being able to see what's going on with…

    1 vote

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  2. Detailed Application Resources Usage Invoice

    It would be awesome if our monthly invoice would contain detailed resource use along with the associated charges.

    Example:
    App: www.xyz.com
    Server: Vultr Toronto, Canada
    Active Add-on(s): Rackspace x 7 email accounts
    Disk Usage (at the end of the billing cycle): 6GB
    etc.

    1 vote

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  3. Have more users with super admin permissions

    A common use case is that the business owner or someone administrative will own the account, but someone else (like IT manager) would be actually managing the systems.

    Right now, the main account holder is the only person who can add users so it brings the top cat to do crappy techy work they hate doing. We need a way to grant permissions to another member with full capabilities.

    1 vote

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  4. [API] Remaining time before operation finishes

    Hi Cloudways,

    I would love to be able to display some sort of feedback to my users when querying Cloudways API. Is there anyway we could get the estimated remaining time before operation completion in the API?

    I'm talking about Taking a Backup for example.

    Currently I have some sort of a spinner, but it can take some time and I want my users to know when approximately it'll be done.

    Cheers,
    Gia-

    1 vote

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  5. Allow backups to be older than 4 weeks

    Moving out of Godaddy makes me happy! I have struggled a lot with their low quality servers and unhelpful (almost nonexistent) support. I spent 2 years fighting with my boss to move out of that crap server (Im not even kidding)

    However, something they do an excellent job in are backups for wordpress managed plans. They hold up to 4 months of daily backups so theres a really great sense of safety net. I dont even know how he react when he know this high quality server will hold only 4 weeks.

    I hope this can be improved for anxious…

    1 vote

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  6. I want to have an allert when my website is down.

    I want to have an allert when my website is down. via mail please. Especially on my website www.thetoothbrushexpert.com

    1 vote

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  7. Cloning a Staging App or cone a db from another app

    Cloning a staging app for a team member is required. Even cloning just a db from another app will be helpful.

    1 vote

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  8. User managed Firewall Like sucuri or cloudflare

    I would love to see a user manageable firewall like sucuri or cloudflare available as an add-on. Maybe combine your CDN with a front-end firewall with a practical UI for basic rules.

    1 vote

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  9. Email pdf copy of invoices

    It would be benficial to have our invoices emailed to us. As a business owner the time taken to login and download invoices is time consuming.

    3 votes

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  10. Office 365 Migration

    EdbMails supports the migration of mailboxes between different Office 365 tenants, which can be useful for organizations. You can migrate source Office 365 mailboxes to target Office 365 as well as live Exchange. You can also export the mailboxes to PST.
    The solution helps migrate individuals as well as multiple mailboxes of any size and scale. It supports an Incremental migration feature that avoids duplicate items on the target mailboxes.

    Why Office 365 Migration?

    EdbMails provides plenty of advanced features for the successful migration of your Office 365 mailboxes. It simplifies the entire migration process, thus makes you achieve significant…

    1 vote

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  11. Use Cloudways app name instead of app url in New Relic

    At the moment the identifier that's sent through to new relic is "woocommerce-000000-0000000.cloudwaysapps.com" which makes it really hard to monitor 130 sites as I don't know which site is which. It would be great if there was a way to make it the primary domain instead.

    4 votes

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  12. add a dark mode when on the server and application screens

    A traditional dark mode with a dark grey background and the app boxes also a darker colour so the screen isn't a bright white light 24/7

    3 votes

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  13. Cloudways Account

    Please add all the features of cloudways in the 3 day trial account and please also add a tutorial on Linux that how Linux is used in cloudways platform and please add the guide with screenshots of Linux CLI.

    0 votes

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  14. Cloudways Account

    I have visited Live chat multiple times and found that Ticket is only created when account is created as a registered user if possible please add How to create a ticket in 3 day trial account and add all the features of a registered user in the 3 day trial account . Secondly please also add a tutorial on Linux that how Linux is used in cloudways platform and please add the guide with screenshots of Linux CLI

    0 votes

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  15. iOS mobile app for complete and easy management of cloudways platform.

    Please create an iOS app so I can easily manage your platform and get timely notifications.

    1 vote

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  16. Time frame for the logout session

    I am looking for the option to select the time frame for the logout session in Cloudways platform by myself

    2 votes

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  17. Pagination on both top and bottom on the applications.

    On the list of applications, there is pagination on the top right. However, if a user scrolls down, he has to go to the top of the page again. Adding one more pagination on the application page will be nice.

    2 votes

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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. Functionality to create logs for team memebers

    Ability to create a log for team members when are they logging in and logging out and even database users creation functionality should be there.

    1 vote

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  19. You are having two very weekness point. 1- Short of Important applications such as Java,. 2- Creating new Database for a certain application

    You are having two very weekness points.
    1- Short of Important applications such as Java, MongoDB, etc.
    2- Creating new Database for a certain application
    3- Adding a new application, do not need to have public_html for all of them.

    Thank you

    1 vote

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  20. Allow restore points to be cloned to staging

    Often, I have glitches that creep in to my websites, It would be good to be able to clone a restore point to the staging server so I can see an old version or perhaps get some files back that I have deleted or revert to a css versions from a few days ago. Currently, I have to restore to live (not ideal!!) then make a staging site then revert back to pre restore.

    4 votes

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