Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Offer an API Gateway service that manages RESTful endpoints to SQL databases

    Provide endpoint mapping, user and authentication management for accessing data via RESTful api calls to the SQL databases. Include Swagger as a means of specifying/ testing the API's

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Delete folders

    The ability to delete folders more quickly as to remove a WP install from a directory (for the purpose of using another migration plugin such as backup buddy) takes forever via SFTP. Backup buddy will not migrate a site into a directory containing WP, so it needs to be empty. If the backup is not completed all files need to be deleted again so this become very time consuming

    5 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. Deploy to all sites sharing upstream git repo

    Provide an option at the server level to pull from git repo to all sites which are sharing the same repo

    2 votes

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  4. Please add any India based server

    Please add any India based server

    3 votes

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  5. An alert *before* you enter your credit card

    I suggested a feature: an alert before you enter your credit card details saying the trial period ends right away after doing it... not an email afterwards when there is nothing else you can do about it.

    1 vote

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  6. Excel MySQL Support

    Please allow to connect to MySQL Database in Excel. Not only MySQL Workbench!

    6 votes

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  7. While creating Team users can we create a user who will have only access to Start and Stop the server.

    While creating Team users can we create a user who will have only access to Start and Stop the server.
    Currently the user with "Full Access" is able to "Delete" the server,we don't want to provide this access to one of our user.

    This can be useful for the teams where one is expected to only "Start and "Stop" the server and do not do any other activity.

    1 vote

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  8. SFTP Mode Like Pantheon

    One thing I love about Pantheon is that it already has a GIT server. Secondly, the most fantastic part is that it doesn't add any code in the install until its committed through pantheon's dashboard... in short mimics GIT Push.

    2 votes

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  9. Email alerts - technical alerts to one email id and server and billing related alerts to other

    I would like to register two email addresses on cloudways account. One would be only for IT technical issues and the other one would be only for financial issues. So all payment alerts and emails would be sent to financial department email id and all emails about technical issues would be sent to our IT department email.

    Thanks.
    Best Regards,
    Eduardo Felippetto.

    3 votes

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  10. Trial Account expires after deleting a server

    I was setting up a trial account to evaluate Cloudways. I created a server on DigitalOcean, but noticed only after creation that the default location was set to London.

    Being in the US, I wanted to recreate it in the SF or NY zone. So I clicked to delete the server.

    Immediately after deleting, I was presented with a message stating that my 14-day trial account was now expired... just minutes in.

    I'm fine with a one server limit, but I would expect that to be limited to one simultaneous instance.

    In lieu of that, it would have been nice…

    2 votes

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  11. Receive alert also in mobile with SMS (In case the services are stucked)

    "In case the services are stucked , then our system automatically generates an email on your provided email address."

    I suggest to receive the alert also in my mobile with SMS,
    just to prevent downtimes, faster,

    4 votes

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  12. I would like to see a strong FAQ section.

    it would be great if you guys can provide a well FAQ section for the supports that you will cover and what not in your Free support section.

    20 votes

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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add option to be notified about all team activities via email

    It's easy to forget to mention all team members is ticket creation form. Would be nice to have team member setting that enables notification about all activities going on: new tickets, ticket updates, comments etc.

    7 votes

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  14. Ping server locations

    Please add a tool in CW website - probably near the server location selector - that helps us to ping the server locations from browser, to make it easier to select the best server location for our site.

    3 votes

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  15. Cloudways Account

    Please add all the features of cloudways in the 3 day trial account and please also add a tutorial on Linux that how Linux is used in cloudways platform and please add the guide with screenshots of Linux CLI.

    0 votes

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  16. Cloudways Account

    I have visited Live chat multiple times and found that Ticket is only created when account is created as a registered user if possible please add How to create a ticket in 3 day trial account and add all the features of a registered user in the 3 day trial account . Secondly please also add a tutorial on Linux that how Linux is used in cloudways platform and please add the guide with screenshots of Linux CLI

    0 votes

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