Service Improvement

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  1. 3 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Take a backup right before deleting a trial server (so it can be recovered to latest state)

    I have just finished a trial account. Very happy with the initial trial, wanted to pay via PayPal which in itself was a problem (waiting for it to be setup).

    When the trial was expiring I asked the customer support to enable Paypal payments and asked if I would be able to continue from where I left off. I was told nothing is removed for 7days after the trial.

    After finally managing to pay via PayPal my trial account was restored to a state of 6am in the morning....although my trial didn't expire to later in the afternoon.

    I even…

    1 vote

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  3. Su PHP in your platform

    I hope you can implement Su PHP on your platform. It is needed for some Wordpress themes.

    1 vote

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  4. Give PROCESS access to the DB for performance monitoring

    Having PROCESS access to the Database will allow for us to use monitoring tools so that we can better determine what tuning needs to be done on the DB server would be extremely helpful.

    1 vote

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  5. Ability to Work on Apps while Process is Running on Server

    It seems kind of strange that when I install and app to a server I am not able to do anything else on the server. I know it says the adding of a new app only takes about 2 min, but some times it takes longer(currently it has been running for 15min for me) during this time if I try to access another App it tells me the server is busy. This seems very inefficient especially if you have multiple people working on the apps and server. It would be great if I was able to still have access to…

    3 votes

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  6. DNS Server

    The ability to have a BIND DNS server and host it.

    2 votes

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  7. Alert When Emails are Trying to be Sent from the Server Instead of 3rd Party or add-on

    It would be very helpful for monitoring purposes and quality control purposes if we could be alerted when emails are trying to be sent from the server instead of 3rd party or add-on.

    For example I have a plugin that allows me to setup emailing through mandrill on a site by site basis. This allows for better tracking. In some cases the sites are not able to communicate with mandrill and it falls back to using wp_mail() which would try to get the server to send out the email. Since Cloudways doesn't support emailing from servers these emails fail silently.

    1 vote

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  8. More repositories to one application

    Now we can add only one repository do application from admin panel - If I want to add another repository I must to do it via SSH - this is
    impediment and totally incomprehensible.

    Thanks.

    1 vote

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  9. Offer an API Gateway service that manages RESTful endpoints to SQL databases

    Provide endpoint mapping, user and authentication management for accessing data via RESTful api calls to the SQL databases. Include Swagger as a means of specifying/ testing the API's

    1 vote

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  10. Delete folders

    The ability to delete folders more quickly as to remove a WP install from a directory (for the purpose of using another migration plugin such as backup buddy) takes forever via SFTP. Backup buddy will not migrate a site into a directory containing WP, so it needs to be empty. If the backup is not completed all files need to be deleted again so this become very time consuming

    5 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. Deploy to all sites sharing upstream git repo

    Provide an option at the server level to pull from git repo to all sites which are sharing the same repo

    2 votes

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  12. Please add any India based server

    Please add any India based server

    3 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. An alert *before* you enter your credit card

    I suggested a feature: an alert before you enter your credit card details saying the trial period ends right away after doing it... not an email afterwards when there is nothing else you can do about it.

    1 vote

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  14. Excel MySQL Support

    Please allow to connect to MySQL Database in Excel. Not only MySQL Workbench!

    6 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. While creating Team users can we create a user who will have only access to Start and Stop the server.

    While creating Team users can we create a user who will have only access to Start and Stop the server.
    Currently the user with "Full Access" is able to "Delete" the server,we don't want to provide this access to one of our user.

    This can be useful for the teams where one is expected to only "Start and "Stop" the server and do not do any other activity.

    1 vote

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. SFTP Mode Like Pantheon

    One thing I love about Pantheon is that it already has a GIT server. Secondly, the most fantastic part is that it doesn't add any code in the install until its committed through pantheon's dashboard... in short mimics GIT Push.

    2 votes

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  17. Email alerts - technical alerts to one email id and server and billing related alerts to other

    I would like to register two email addresses on cloudways account. One would be only for IT technical issues and the other one would be only for financial issues. So all payment alerts and emails would be sent to financial department email id and all emails about technical issues would be sent to our IT department email.

    Thanks.
    Best Regards,
    Eduardo Felippetto.

    3 votes

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  18. Trial Account expires after deleting a server

    I was setting up a trial account to evaluate Cloudways. I created a server on DigitalOcean, but noticed only after creation that the default location was set to London.

    Being in the US, I wanted to recreate it in the SF or NY zone. So I clicked to delete the server.

    Immediately after deleting, I was presented with a message stating that my 14-day trial account was now expired... just minutes in.

    I'm fine with a one server limit, but I would expect that to be limited to one simultaneous instance.

    In lieu of that, it would have been nice…

    2 votes

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  19. Receive alert also in mobile with SMS (In case the services are stucked)

    "In case the services are stucked , then our system automatically generates an email on your provided email address."

    I suggest to receive the alert also in my mobile with SMS,
    just to prevent downtimes, faster,

    4 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. I would like to see a strong FAQ section.

    it would be great if you guys can provide a well FAQ section for the supports that you will cover and what not in your Free support section.

    20 votes

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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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