Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Ability to export/download monitoring reports in various formats (eg. CSV, PDF, PNG)

    Team,

    As of today, cloudway doesn't have any ability wherein the server admins can download/export the monitoring report (under Server Management -> Monitoring).

    As per my experience working with server monitoring, the monitoring data generated plays an important role; and it also involves comparing various kinds of server related reports simultaneously.

    I would highly recommend you to implement this feature which I am sure would be appreciated by all your customers; and hopefully, will add value to your services.

    Regards,
    Surendra Mohan

    1 vote
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  2. Queue for API tasks (API multitasks)

    Currently if I need to:


    1. Clone

    2. Set label

    3. Set Domain

    4. Set Aliases

    5. Set SSL

    6. Set something else...

    for the same application, I have to control the queue remotely, which is hard to implement since the connection may be simply lost and as a result we may simply not get any task completed at all.

    It would be just great if we could send you several requests on the API at the same time and see the result of the whole queue.

    /clone -> response with future appid
    /label for app
    id -> ok (200)
    /domain for appid ->

    1 vote
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  3. Master account

    Have an option so I give my webadmin's cloudways account full access to my server and application.

    1 vote
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  4. Have the ability to change ownership of server to another cloudways account

    It would be great if we can just change ownership of a server. For example, my account. I am using my company Google account to handle our servers, etc on cloudways but maybe it needs to be owned by a generic company account in the event there is employee turnover or I leave the company. Then there would be no way to fully access the servers under my account that the company may need to access if, my account is ever removed.

    2 votes
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  5. Improved monitoring and alerts

    The cloudways bot hasn't detected the two times that I've had issues on my server. A few days ago CPU was high and maxing out, sites were not loading and I had to notice this while on the site and open a chat to get it resolved. A couple weeks ago, the entire server was down from 3am to 10am - everything had completely locked up, no warning email.

    In addition, I don't think you can call yourselves "Managed" if you don't get the alerts on your end and check the servers. If I have to log in to see…

    1 vote
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  6. Knowledge Base for Advanced Cron-Jobs

    Knowledge Base about Advanced Cron-Jobs wit better description about the possibilities of Advanced Cron-Jobs:


    • do output with cron-script.php >> cron-script-output.txt

    • different possible to execute like for php «31 04 * * * php pathToPhpScript/....»

    • what is the base-path for cron-scripts, or do I have to use always absolute-path

    • examples like (abstract):
      DD HH DD MM dOfWeek interpreter [absPathToScript] >> [absPathToOutputFile]

    • examples like real (pseudoreal)
      31 04 * * * php /home/121954.cloudwaysapps.com/txsjrjwqax/publichtml/cron-script-1.php >> /home/121954.cloudwaysapps.com/txsjrjwqax/publichtml/output-cron-script-1.txt

    2 votes
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  7. possibility to change permission

    It is hard to work with cloudways limited umask for new files and folders
    drwxr-xr-x
    the «read and execute only» for group www-data prevent extremely easy handling of own scripts.
    It should be possible to change the limited permission at least with ssh command line chmod() or php's chmod().

    Only then will it be possible to work efficiently and smoothly.

    1 vote
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  8. Enable playbooks from ansible for Cloudways-Server

    With playbooks a lot of manually daly-works can do by one (1) click.
    This simplifies everyday life:
    - Prevents errors
    - Makes most complex work child's play
    - Every customer can use an infinite number of possibilities
    - Every customer can reuse tons of created playbook from library
    - clone from local to remote
    - create-file
    - change value with preg_replace
    - use variable in sequenced-daly-jobs
    - ...

    1 vote
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  9. 2 votes
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  10. Share benchmarks to know which is the best service that fits our projects

    I have read many reviews with different benchmarks, but for new people like me, it would be nice to have some documentation to know which server and which plan fits our project, based on the number of pageviews, CMS, etc.

    1 vote
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  11. Add pricing plans

    Put back the a 2GB RAM, 2 Core Processor VULTR plan in your Pricing. Your support agent that this is possible because VULTR is an upstream provider.

    2 votes
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  12. Transfer Billing To Another Account (With Affiliate Commission)

    It would be great, especially for freelancers and agencies, to be able to create a new server with an application and then transfer the server to another account for billing. (Just like Flywheel does.)

    I am aware of this feature https://support.cloudways.com/how-to-transfer-server-to-another-account/ but I don't believe the affiliate commission is gained from such transfer. Please correct me if I'm wrong.

    Another great feature that would go well with this one is to setup test/demo sites for clients at no charge: http://feedback.cloudways.com/forums/203824-service-improvement/suggestions/17827789-providing-a-test-server

    11 votes
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  13. Let us select our own Digital Ocean Server Droplet

    It would be great if you can let us select our own server for Digital Ocean. I am an affiliate who promotes various hosting companies.

    As you know, Digital Ocean offers you $25 for every referral who successfully signed up with Digital Ocean.

    So it is not feasible for me to use CloudWays.

    I won't mind paying the server management charges.

    2 votes
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  14. There is a possibility that free credit report online.

    A negative impact on your credit without you know it. If you know that there is no credit is not perfect,
    https://www.free-creditreportuk.co.uk

    1 vote
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  15. Allow restricted server access but full app access to team members

    Lets say you have a staging server with multiple apps/sites on it. A dev on your team might be working on multiple apps on that server, and need access to all of them.

    This is currently not possible, unless you also give FULL server access to that team member. Which then means that just because the person should be able to access and work with all the apps on the server, he/she also has access to potentially harmful settings such as package control, scaling, and even server deletion.

    Simply, all the permission checkboxes are good as they are, but we…

    2 votes
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  16. allow bash profiles

    As a developer I'm drawn to hosts where I can set up my own bash profiles and use ssh, so I can recreate the same workflow on many sites. Would appreciate the ability to do so here.
    I'm in the habit of binding "rm" to "rm -i" for one thing, which is all of a sudden a very dangerous habit that I'm in.
    I don't know the security risks very well to allowing profile creation, but I've seen many hosts allow it.

    4 votes
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  17. Add file (img) storage and organization ability

    There is currently no way to store images in a folder on the server and view them without the exact URL. I recommend adding a feature like this. It's pretty basic and a helpful function.

    1 vote
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  18. distributed architechure

    I think it will be good to have more flexibility in server options. Like having separate server for web and database. Having clusters of servers. This enables to serve large customers

    1 vote
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  19. Have blockstorage as backup target

    We should be able to purchase blockstorage and be able to have backups stored on said blockstorage (preferably non-ssd) for the providers that support it.

    That way we can keep any quantity of backups that we require.

    3 votes
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  20. Pricing page should list how many visitors each plan serves

    Hello,
    Your web site should list front and center, on the home page and the pricing and plans pages, how many visitors each plan serves...

    E.g., 17/month ... 30-40k visits monthly
    34/month ... 100k monthly, etc
    This info is not easily found and it is frustrating.

    1 vote
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