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Service Improvement

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210 results found

  1. Notification Email on Destory/ Delete of Server or App

    When I destory/delete a Server or App;
    I would like to receive an email with Details for the Server/ App Deleted or Destroyed!

    As this is important for record-purpose!

    1 vote

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  2. 1 vote

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  3. Add averages to data displayed on Monitoring Details tab

    When viewing the Monitoring / Details server tab you can see charts which display data for a selected period, e.g. 7 days. I would like to see an average somewhere for the displayed data.

    2 votes

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  4. Extend Account Login Time

    I am constantly getting logged out of my account all day long and in every browser. If someone is working at home on a private computer, isn't there a way to stay logged in as long as one wants or at least for a few days before getting logged out. It constantly is slowing up one's workflow. Thanks.

    4 votes

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  5. Add date and time to local backups!

    So currently, when you create a local backup of your server the file is simply called:"backup.tgz".

    To make everyones life easier, why not add the date and time to the filename so its called:"backup271120190030.tgz" or something similar for example.

    2 votes

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  6. Enable php_mssql.dll & php_pdo_mssql.dll in php.ini

    We are trying to connect to Azure MSSQL using php and this need to enable phpmssql.dll & phppdo_mssql.dll in php.ini, and this is not supported.

    1 vote

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  7. Free Backups

    All your competitors have free backups, such as flywheel which used digital ocean servers. Please make backups free.

    5 votes

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  8. When a mistake is made during phone registration, let people delete it and start over.

    I tried to register and my phone was out of service, I was asked to give my phone number, and as soon as I gave it, there was a text sent I could not retrieve, and it wouldn't let me start over. I tried to delete the account months ago and just checked back and it's still not deleted. So I still can't get started. you should change this so you get more business and customers aren't forced to use a different service.

    2 votes

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  9. Ability to have backups not dependent on server being backed up

    Was recently told that restoring backups are 100% dependent on a server being functional. I believe we should be able to spin up a new server from a backup without having the original server 100% up and running. I understand it takes time to fix issues with a server, but if it is quicker to change servers, I want to be able to do that. Your engineers can fiddle with fixing things in their own time. I need my servers up.

    1 vote

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  10. Slow queries debug guide

    I would suggest your team to make some extensive guide on how to debug like slow redirects, slow ajax calls or slow checkout/order processing, long TTFBs etc ... everything that debug bar cant show, often even slow log cant show why it is happening ...

    Especially now where you changes support policy to not helping people with such cases ... I honestly cant find any reliable guide that would help to learn solving this issues and not paying hundreds and thousands for developers

    1 vote

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  11. Enable less strong *staging site* passwords

    Hi

    I notice that recently you have put in place tools which force a strong username and password for staging sites. Previously the username and password could be anything at all.

    I'd like to suggest that you should roll back this change. Although (of course!) I am wholly in agreement that passwords should be strong in almost all cases, I believe that staging sites should have an option for this not to be the case.

    Why?

    1. Mainly - because the most obvious use case here is for sharing with a client. Whereas we could previously have for instance "demo" and…

    1 vote

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  12. install mysql / mariadb timezone database / tables by default

    the timezone database is not filled by default: so these queries fail:

    SELECT CONVERT_TZ( "2019-08-26 07:06:09",'Europe/Amsterdam', 'UTC');

    Please make an option to install / update the timezone database
    https://dev.mysql.com/doc/mysql-g11n-excerpt/5.7/en/time-zone-support.html#time-zone-installation

    2 votes

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  13. Delegate access to manage accounts

    You add suspicious login attempt, I manage 10 accounts, now I have to email owner every time I login???

    It makes no sense

    Allow to add email address by admin to have full access

    1 vote

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  14. New Server No Mysql

    Add MySql to new server.

    I created a new server and found that it only has MariaDB inside it now. It used to have a choice of mariadb or mysql.

    1 vote

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  15. Need more improvements: 1. White label and resellaer option 2. LSWS cache 3. Backup storages as free cloud storages such as GDrive, OneDrive

    Need more improvements:
    1. White label and resellaer option
    2. LSWS cache
    3. Backup storages as free cloud storages such as GDrive, OneDrive (AWS S3 is expensive for large capacity)
    4. Ability to create client accounts (not enough team accounts)
    5. Inbuilt file manager feature.
    6. Application level PHP version change facility.
    7. Inbuilt load average monitoring facility.

    I think that's all. If you really want to beat cPanel and Plesk.

    1 vote

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  16. Simpler Account Verification Process

    Regarding Cloudways' account verification process, please consider changing this system. I can no longer suggest my clients to use a company that doesn't put the server online within the hour. A 24-48 hours time period to get the server online it's nonsense. You guys really need to figure out another way to do this faster and easier. Also, to send documents for account verification by email is very rudimentar, I don't see this method for account verification anywhere else. Maybe upload documents on the website? Maybe let user know how long it will actually take to get the server online?…

    1 vote

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  17. Remove outdated documentation / support articles

    Suggest removing older version of documentation on a topic -or- refer to the newer version -or- state in the most recent version what has changed. Example: The Lets Encrypt documentation has changed. The 2018 and older version talks about having to setup a DNS _acme-challenge record. The 2019 version does not mention the need for it (I like that!). But ... which version is the correct one? One would assume the latest but we all make mistakes so clarity through simplification (remove old docs) would be appreciated! Btw, Lets Encrypt feature is great!

    1 vote

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  18. Cronjob not user and application friendly

    We are happy with cloudway support and services. But i found a major drawback there with cronjob setup. We can't setup cronjobs there as command line. Like in cakephp project we need to run console command like Console/cake Marketplaces runshellcommand, But it doesn't accept it, Now a days all frameworks need a console command to run for cronjob, But this feature not available there.
    2) I didn't found a way for File manager, Where if possible we can edit files online, rather than connect with FTP.

    Please add 2 features there, Would be good for applications and user point of…

    2 votes

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  19. Make server sharing work again

    Please make it possible to access a server from multiple accounts, or allow me to use the same email address to access multiple accounts. I keep using up my email addresses to start client projects and can't re-use them.

    2 votes

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  20. Give at-least 1 free backup. now its not free.

    Give at-least 1 free backup. now its not free.

    1 vote

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