Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Add Amazon S3 Support for remote backup management

    We have many offline servers and would like to do some scheduled backups to something like an Amazon S3 drive.

    9 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. 12 votes
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    5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. Different payment options - per server

    For example - Server 1 I pay with Paypal, Server 2 - I pay with corporate card.

    5 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Billing in GBP

    It would be useful to be able to select GBP as a currency to pay my bill. I'm sure other Cloudways customers would like the option to pay in their local currency also.

    19 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Faster cloning of app/server | Instant Cloning | Instant Provisioning

    We have a rather large application in which constant development happens. For this purpose we at multiple times have to create multiple clones of the live app for people to work on.

    Because of the server size we have, it takes about 30 to 45 minutes to clone one app.

    We always tend to do this cloning during neck of the moment and this delay is such a pain.

    It would be great if we have something like instant cloning where you get the clone in few seconds instead of an hour.

    Any thoughts / suggestions are appreciated.

    5 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. Include Cloudways DNS

    Having a DNS is very important, as redirecting from CNAME hurts SEO. It's a very basic feature, and must be included.

    40 votes
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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add PDF invoice to billing notifications

    I think it would be great if you could attach a PDF copy of the monthly invoices to the billing notification e-mails.

    Currently when we receive a billing notification, we have to login to our account with two-factor just get a copy for out accounting department.

    This is really a needless waste of time for all customers who need the invoice - every month!

    I think this suggesting should be easy and quick to implement, and would be a benefit to all customers.

    25 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Best Share Market Course

    The Exchange may prohibit the sale of stock chunks, or limit the scale and timing of all sales, but this is clearly not a free market price is determined by supply and demand. Therefore, their participation in sales by withholding knowledge and access, such as the three board market, to maintain the illusion of a free market from the public.
    For more info visit: http://www.algowireacademy.com/

    1 vote
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. preconfigured hosting plan with affiliate code

    Would be good if there would be a way for me to preconfigure a hosting plan to then link to for my client to sign up with using my affiliate code. Basically, I want to choose the server host, the location, and the plan size. Then have a link to that which I can send to my client.

    4 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. Simplify the billing system

    Simplify the billing system. At the moment, the billing system is confusing and difficult to follow as you have to pre-pay funds, and then get invoiced separately. Why not just charge via credit card each month? I don't understand what the purpose of the current system is? People are signing up for Cloudways to simplify things, and you're making the billing more complicated than it needs to be.

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. Invoices to a separate mail-address

    Please consider the option of sending invoices to a separate mail-address (e.g. the accounting dept).

    8 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Need a re seller account to manage multiple clients accounts and servers

    I am a website developer and have 25+ sites to host
    Most are on wordpress, and range across a ton of different hosts right now. (greengeeks, justhost, hostgator and so on).
    I'm looking to add the hosting element as a service to my clients, instead of simply reaping the affiliate commissions as I end up managing everything via CPanel anyways

    7 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. Email alerts (server down, disk ...) to all team members (not only primary email)

    I want the option to send server related emails (server down time, important updates related to server, important notification etc. all) to be send to emails that are added under team option.

    11 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. Introduce IPv6

    Both DigitalOcean and Amazon provide IPv6.

    95 votes
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    27 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add bank transfer as post-payment and add funds method

    It would be nice if we could add funds or be billed trough a Bank transfer or PayPal. Some (of my) clients are not comfortable to give their CB numbers...

    9 votes
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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Two factor authentication deactivation (in case of device loss)

    It would be nice to deactivate the two factor authentification by proving our identity in case we lose our phone or device we use. Now we have to pass through the chat and it would be nice if it were more automatic.

    4 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  17. Client subscriptions

    As we have clients websites on our server we need some way to make sure that they do not use more space etc. than what their subscription offers. Would you consider offering that option?

    7 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. Verification information should be made more clear...

    Guys, this verification thing is not made clear enough on your website. (Yes I saw the small notification messages and information, still I somehow waited for some email, from prior hosting account experiences: "your hosting is ready, is being prepared, and so and so.") Maybe you should still send an email regarding this.

    Because "if you don't open this chatbox YOUR ACCOUNT WILL NOT BE VERIFIED and YOU WILL RECEIVE NOTHING FROM US" should be made clear enough.

    Thanks otherwise, probably great service, not yet entered :)
    Cheers

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. The possibility of adding more than one database per application, and even by subdomain.

    Ex:

    domain.com.br - > 1 database
    subdomain.domain.com.br -> 2 database

    all in the same app

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. The possibility of adding more than one database per application, and even by subdomain.

    Ex:

    domain.com.br - > 1 database
    subdomain.domain.com.br -> 2 database

    all in the same app

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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