Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Easy Google G Suite Integration (as SMTP gateway)

    Being able to easily integrate G Suite (Google Apps) would be great. We have all of our email setup through G Suite and it is a popular email service. Like the SMTP add-on, but for G Suite.

    This goes hand and hand with being able to access the DNS add-on directly.

    I don't mind paying extra, but the way things are setup is really confusing.

    69 votes
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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. include ALL digital ocean plans

    Digital Ocean offers you “flexible plan” droplets. Such as 1gb ram with 3 cores. Couldn’t this be implemented with cloudways so we have more choice?

    At the moment I need more cpu power but I don’t require additional ram.

    Allowing the above will help my situation.

    5 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. Backup

    Process for making and restoring backups are little bit confusing.
    Backups are configured under server management / backups but restore under application management / restore. I suppose, that it would be better to has it in one place. (Ie. application management / backup-restore

    3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add Stockholm as datacenter as soon as AWS opens up there this year.

    I belive you would be the first managed hosting with datacenter for the nordic countries

    3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Virtual Windows Servers, Windows Apps with Sql Server add-on

    It woult be great if you could implement and offer that kind of solutions. I know that Vultr offefrs Windows solutions

    7 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. backup notes

    It will good to add simple notes for backups. So we can see restore points with notes. We can only see dates. If we can see the notes it will be better to recognize which restore point is for what.

    2 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. Mention Green Hosting on Cloudways website

    You could mention on your site, when choosing the provider, which of them are offering "green hosting". I.e. use wind/solar/water powered data centers, and adopt other green practices. Especially given that you are one of the rare that I could find, that allowed me to select Google Servers, who have 100% sustainable energy (and not wood burning either) on their servers.

    Maybe it would also help the non-technical people to have some of the terms (when creating the server and launching it) translated to more "human-readable" -format. I could imagine some environmentally conscious people would be then choosing your service…

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Horizontal scaling

    Scale by adding more machines into your pool of resources

    14 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add pricing plans

    Put back the a 2GB RAM, 2 Core Processor VULTR plan in your Pricing. Your support agent that this is possible because VULTR is an upstream provider.

    3 votes
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  10. Let us select our own Digital Ocean Server Droplet

    It would be great if you can let us select our own server for Digital Ocean. I am an affiliate who promotes various hosting companies.

    As you know, Digital Ocean offers you $25 for every referral who successfully signed up with Digital Ocean.

    So it is not feasible for me to use CloudWays.

    I won't mind paying the server management charges.

    3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. Make pricing more transparent (and understandable)

    I'm not asking you to be the cheapest but make it clear how your pricing works. My specific issue is with the way Google Cloud instances are marked up. The highlighted instance has what seems a reasonable 30% margin whereas a larger instance ends up 255% more expensive than Google Cloud itself.

    Server Pilot (i know, not quite the same) have a fixed $ fee per server you maintain with them. This makes sense as if you were pricing based on 'effort', there's no additional effort for you should I choose to use a higher spec'd VM.

    7 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Shell script for migrating via Terminal

    Can you provide a cPanel > Cloudways SSH script that we can run in the terminal and change the parameters for each site (we used one similar once to migrate 30+ sites from Plesk to Virtualmin). It's simple to use once you have copied and pasted the settings for each migration

    1 vote
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  13. Enable subdomains for apps using backend and frontend with same DB

    Enable the possibility to create esily subdomains for alternate access to the app. For example myapp.com and backend.myapp.com.

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. Multi-tier (more than one server for my application, load balancer, web servers, database server...)

    I would love to have the option of setting up a multi-server application for more targeted and cost effective scaling. For instance, Say I could create a Wordpress site with a dedicated DB server, a dedicated load balancer, and a dedicated Web server. As my site grows, I can scale the specific part that is needed. If my site is gets a lot of views (reads), but doesn't make many writes, scaling my existing web server (or adding another instance) may be what's needed. If I'm running a WooCommerce site and start pushing the limits of my db server, increasing…

    422 votes
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    started  ·  73 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. Allow to install webmin

    Allow to install Webmin in any server or have by default with any application

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. allow bash profiles

    As a developer I'm drawn to hosts where I can set up my own bash profiles and use ssh, so I can recreate the same workflow on many sites. Would appreciate the ability to do so here.
    I'm in the habit of binding "rm" to "rm -i" for one thing, which is all of a sudden a very dangerous habit that I'm in.
    I don't know the security risks very well to allowing profile creation, but I've seen many hosts allow it.

    5 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  17. Mailbox server

    NEed incoming and outgoing mail box server softwares like webmail, horde at application & server levels. Rackspace is expensive as we work with more employees in an organization.

    4 votes
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  18. Let me backup to my own storage

    Cloudways is shaping up as a potentially good option for me however I need to be able to backup to my own storage in the event something goes wrong with Cloudways.

    It would be ideal to choose between Cloudways own backup option and my own using S3/Google nearline etc.

    3 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. Create a vagrant file so we can replicate the server locally

    Not sure if this should go in stacks or server settings.

    Anyway for us developers it would be really good to be able to use a vagrant file to spin up a local copy of your server with settings so we can build on the exact same platform as live.

    Vagrant is a quick and easy way to share virtual machines, and would allow developers to develop tools on a platform which matches live.

    29 votes
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    10 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks Paul. Would a docker image suit the same needs?. Assume so. We are leaning towards it for the exact same problem you mention.

    Cloudways Team

  20. Add Amazon S3 Support for remote backup management

    We have many offline servers and would like to do some scheduled backups to something like an Amazon S3 drive.

    9 votes
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