Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Venmo account

    You need to open a Venmo account in order to receive money from Venmo. You can also accept payments from others. You can also transfer money to.

    Go to the website below and click :

    https://www.venmoappreview.com/venmo-account/

    https://www.paynowmoney.com/paypal-account-locked/

    https://www.paynowmoney.com/paypal-to-xoom/

    https://www.paynowmoney.com/paypal-business-account/

    1 vote

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  2. How to Get in Touch with Amazon Kindle Support

    The Kindle, the most popular online book reading device, is both portable and wireless. Amazon, a well-known American corporation, produces it. The first Kindle was released in 2007. Since its release, the Amazon Kindle has become the world's most well-known and celebrated e-reading platform.

    Some common Kindle issues and remedies are as follows:

    Problems with Wi-Fi connections
    The battery is rapidly depleting.
    Update issues with the Kindle
    The Kindle device has been frozen.
    Firmware for the Kindle Fire has been updated.

    1 vote

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  3. https://www.mywifiexttnet.net/new-extender-setup/

    https://www.mywifiexttnet.net : How To Setup Netgear Extender via mywifiext.net. Troubleshooting tips: mywifiext.net not working. contact us for manage all types of routers and extenders.

    1 vote

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  4. The web site does not tell much about hosting databases and APIs.

    The web site does not tell much about hosting databases and APIs. For example, I want to host a MySQL database for a C# Windows Forms application - Is this possible>?

    1 vote

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  5. Make the free trial OPTIONAL for new signups

    The free trial is at best silly and at worst a very easy mistake to make me and you look bad. I've had numerous clients sign up for Cloudways, take the mandatory 3 day free trial (a useless amount of time for a free trial, IMO) and then freak out when their site goes down 3 days later because they didn't manually upgrade to a paid site. NOBODY EVER wants a 3 day free trial, they just want to sign up for an account and be done with it, so why is this mandatary? Please, at the very least, make…

    1 vote

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  6. Implement auto-scaling infrastructure

    The ability to set Cloudways to automatically scale server infrastructure to handle current traffic, and provide the necessary resources automatically would be wonderful. Also would be great to add more servers automatically as needed when a server has maxed out settings and performance.

    1 vote

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  7. Change Username Email from UI

    I wanted to change the username email from my websites so that it would not be my personal email...so I contacted Cloudways and they said I needed to change my account email so I did that which was not so convenient and after that the usernames still did not change and they said it wouldn't affect the UI... How am I supposed to copy paste now that I changed the username on WordPress itself? Can we please have this fixed. Thank you

    2 votes

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  8. Please add Debit Card Payment Methods

    I am using Cloudways for my blog Nirajforhelp.com
    I want that you add more Debit Card payment Method

    1 vote

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  9. keep staging environment out of the index

    We don't want your staging site appearing in search results, so we suggest to prevent Google from indexing its content. maybe by forcing a new Robots.txt or Blacklist search engines IPs

    2 votes

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  10. Make "server clone" feature really do that

    If I want to downgrade server plan, or move to a different provider, I have to clone the server. But cloudways clone does not clone the server: it selectively copies some of the applications, leaving behind all the staging sites. I typically have two or three staging/dev sites for every application on a server. So a 'clone' operation only moves over 1/3 of the applications! And everything else needs to be done manually. And worse, staging applications cannot be cloned. So we need to recreate every staging site on the new server, then use a migration plugin to move all…

    1 vote

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  11. A feature that enables admin to add a member for a specific project or server or application.

    It will be great if you introduce a feature that enables admin to add a member for a specific project or server or application. This will help freelancers and small firms giving limited server access to their clients.

    1 vote

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  12. Backup of single application disk space rule

    I realized from support chat that we can't take local application backup if there is not enough disk space for a server backup. This is so unfair and I'm now stucked on not beeing able to backup.

    Example: your server disk usage is 15GB out of 25GB available.

    Your app usage is 1GB. You can't take local backup of this app because there isn't enough space to take a backup of the whole server.

    That's how it is currently set up, and that's so totally broken. I got really pissed off. + There is no such information in their guide…

    1 vote

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  13. Delete and or Stop Log files

    One endless loop and your sever stops because the server disk space is full as a massive log has just been created. You cannot delete these log files! You have to go to support and get them to delete.
    Please let us turn off logs or and be able to delete them.

    1 vote

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  14. mysql 8 version

    it's no possible install mysql version 8

    1 vote

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  15. Have more users with super admin permissions

    A common use case is that the business owner or someone administrative will own the account, but someone else (like IT manager) would be actually managing the systems.

    Right now, the main account holder is the only person who can add users so it brings the top cat to do crappy techy work they hate doing. We need a way to grant permissions to another member with full capabilities.

    2 votes

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  16. Use Cloudways app name instead of app url in New Relic

    At the moment the identifier that's sent through to new relic is "woocommerce-000000-0000000.cloudwaysapps.com" which makes it really hard to monitor 130 sites as I don't know which site is which. It would be great if there was a way to make it the primary domain instead.

    5 votes

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  17. I want to have an allert when my website is down.

    I want to have an allert when my website is down. via mail please. Especially on my website www.thetoothbrushexpert.com

    2 votes

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  18. Email pdf copy of invoices

    It would be benficial to have our invoices emailed to us. As a business owner the time taken to login and download invoices is time consuming.

    4 votes

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  19. support git submodules

    having shared libraries between applications is a nightmare on the cloudways platform. It would be super simple if it just supported git submodules

    1 vote

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  20. Allow more refined options for team members raising/viewing support tickets

    Hi - currently if you add a team member you can allow them to raise/view/respond to support tickets or not. it's either on for the whole account or off.

    But just like giving them console access to a specific server/application only, it would be useful to be able to restrict their support tickets to be only for that application and to be able to read/respond only to support tickets they'd raised themselves or perhaps were about that server/application.

    Otherwise you end up with people with a designated role on one specific app being able to see what's going on with…

    1 vote

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