Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Make it easy to switch from other providers

    I have an account with another managed service provider and I'm interested in switching to CloudWays.

    The server is Vultr, and I have quite a few sites with them. Based off chat w/ support, there is no easy way to do this.

    Since I have quite a few sites there, the level of effort to switch to CloudWays is putting me off from doing so.

    I already use CW for one of my servers, and it'd be nice to consolidate, if the migration process would be easier.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. MySQL 8

    MySQL 8 GA was just released recently. There are many improvements versus 5.x and it would be the future.

    https://dev.mysql.com/doc/refman/8.0/en/mysql-nutshell.html

    27 votes
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    5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. Give color to the url text or background of a staging site to give a visual indication that you are working in the staging envornment

    When working in a staging environment it is difficult to know visually if you are really there. At best the only way to know currently is to remember the cloudways assigned url. I suggest that coloring the url text or background of the url yellow (or any other color) would make it easier to know what environment one is working on. I know there is a wordpress plugin that does this so if it can't be done via the url text or background maybe some other way.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Include GST invoice for Indian customers

    Include GST invoice for Indian customers

    4 votes
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  5. 2GB RAM and 2 Core which is available in Digital Ocean but not in CW

    I miss having 2GB RAM and 2 Core which is available in Digital Ocean but not in Cloudways. This would be the perfect balance for my Woocommerce website.

    Thanks

    3 votes
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  6. redirect users back to where they were before session timeout

    As a developer, i am continously pushing changes via git deployment interface, but throughout the day my session ends and i am logged out.

    When i log back in i have to go finding my application and git screen again.

    It would be great if the cloudways interface could remember where i was when the expired session logs me out, and when i log back in it remembers then i can perform the git pull i tried to do before i was logged out.

    Or better yet an option to set my own timeout values as that kind of security…

    1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. Multiple SSL for single Application with several domains (not subdomains)

    Currently, you are only able to install one SSL certificate per application. However, with WordPress multisite installations, a single application could have several different domains. Each domain needs it's own SSL certificate.

    Without this feature, we can't have large multisite installations running sites with different domains that need SSL.

    4 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. HOSTIDIME

    I suggest a partnership with HOSTIDIME servers because they have data centers located in Brazil, and a better price than Amazon.
    It would be a great deal to offer your South American customers.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. Compliance

    Information about GDPR, ISO 27001 and ISO 9001 compliance should be available to customer,

    1 vote
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  10. Info suggesting resources used by my website?

    Lets say I use the $10 monthly pack today. Now how do i decide if I need more resources for my website? i.e. how do I know i need $22 /month pack as my website users have increased? I think there should be an icon on dashboard where i should be shown that I am using my resources (current plan) to full capacity and will benefit from more resources...

    1 vote
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  11. Give full access to team member, except delete server/apps

    give full access on server settings and apps to a team member
    Except - kind of obvious... - the possibility for him to delete the server (or the apps)

    Now, if we want to do this, we will be forced to go check the permission access everytime we create an app ! It's annoying/impossible

    1 vote
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  12. Team Member permission to include Adding New Team Members

    Only our tech director can currently add new 'Team Members'. We're in a variety of countries and can't always ask the tech director.

    We need to be able to have other 'Primary Team Members' be able to add their own 'Team members'. ie, better permissions.

    5 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. Cloudways app

    Have you considered creating a server / application management app for ios and android?

    Your interface is already pretty app-like.

    It would be great to be able to adjust basic settings and respond to monitoring issues while on the run.

    1 vote
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  14. Decrease of Price For Vultr Servers

    We all know that Vultr recently decreased their Server Pricing.

    It's now offering 512MB Server fro 2.5$ and 1GB Server for 5$

    But Cloudways is charging insanely on top of that for offering Vultr Servers.

    For 5$ Vultr Plan ( 1GB Server ), We need to pay 11$. That is 220% more than what we pay at Vultr

    This insane price is for the other plans too. And, There's no 2.5$ plan option in CloudWays.

    please support this feedback until CloudWays changes the pricing.

    311 votes
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    28 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. Migrating Server Instructions Added

    I think instructions for migrating a server shiuld be added. And especially, it should cover things like how not to make your domains names point to each other, because I had the issue that my domain names pointed to each other so when someone went to one of my sites they could see another one of my sites, and this happened during the migration. The support staff could not figure this out, and I was scared to migrate. Howvever, I was able to figure out what caused the issue by myself. And as it turns out the site IP will…

    1 vote
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  16. Uninstall Instructions for CDN Needed

    I think there should be uninstall instructions for the CDN added, because I tried to find out how to uninstall it prior to migrating to a new server, and there was no info about it and the rep I spoke with said it should be fine to leave it on. However, when I migrated, my site broke and images didn't display properly, so I think we need uninstall instructions for uninstalling our CDNs before we decided to mirgrate to new servers. They tell us how to get the CDN on, but they never tell us how to uninstall it, and…

    1 vote
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  17. Add Telegram as a new channel for CloudwayBot

    Please add Telegram as a new channel for CloudwaysBot
    https://telegram.org
    Thanks

    2 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. Kindly Add Debit Card and Net-banking Payment For Customers

    Kindly Add Debit Card and Net-banking Payment For Customers , your process is without credit card people cant buy your server,in most of the people don't have credit card transactions in india

    3 votes
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  19. Ruby on Rails Hosting

    Please add Ruby on Rails Hosting.

    Thanks

    6 votes
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  20. 17 votes
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