Service Improvement

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  1. Need to get the Sutton bank Phone number of customer service?

    Have you been looking to get the Sutton bank phone number of customer service for this you have chosen the perfect path. On this path, you will get the 24/7 customer service number of the Sutton bank cash app you just need to click on this link to get the number.

    https://www.techjaadu.com/blog/can-i-call-sutton-bank-for-cash-app/

    1 vote

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  2. Online case study assignment help

    Feeling upset as assignments are not done yet? Be the first to explore the undue advantage that sourceessay has been providing to its customer through assignment writing processing. It is one of the well know management assignment help services that consist of prominent writers and proof-readers who avail thousands of students on a daily basis to write significant assignments and case study assignment help
    Assignment writing could be hectic process but with SourceEssay academic experts you would no longer need to think twice if the assignments are done with perfection or not. Our academic experts will manage to build a…

    1 vote

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  3. System Outage Notification on child Accounts and Slack to keep all Teams in the loop.

    If the system has any outage every parent and child account should revive mail for such an event as in most cases parent accounts are for Owners of the server who never understand the severity of the outage.

    similar case slack notification keep every member in the team know what's going on on the server-side.

    System Outage Notification on Sub Accounts and Slack to keep all Teams in the loop.

    1 vote

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  4. When an ongoing technical ticket does not require customer response, do not prompt customer response

    Currently, I have a ticket pending. One of your genius engineers is hard at work trying to fix something for me. (Awesome.) However, I get an email quite often saying:

    "Hi there,

    This is an automated e-mail to remind you that request (#XXXXXX) is pending at your end and awaits your feedback.

    This is an automated system which would mark this ticket solved if not replied within next 24 hours. Please update the ticket if required. Otherwise, this ticket would be marked as solved due to no reply.

    Please follow the link below to review and update your request:
    http://tickets.cloudways.com/hc/requests/XXXXXX

    1 vote

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  5. allow image pasting in your Intercom system

    Cloudways uses a support chat system called Intercom. Many companies use it.

    When I have support issues with other companies and need to show a picture, I can just copy an image from my screen and paste in the Intercom chat.

    But for some reason, your Intercom is set in a way that prevents me from easily pasting images. It is very challenging to get the images to you - many extra steps.

    I'm going to be with you guys for a long time. It would be nice for your Intercom to be set up to allow easy image pasting…

    1 vote

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  6. invoice upi option

    hi please update upi options like gpay , amazon pay or razor pay option that is very esay to pay your invoice on time

    1 vote

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  7. 1 vote

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  8. Excellent Service

    I am very thankful to Support team members and his CEO Aqib Gadit who is leading a wonderful team of Cloudways. Would love to see more enhanced features of Cloudways

    1 vote

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  9. we want to change our mail address

    we want to change our mail address
    change of address or the user name presently NOT possible
    try to improve t
    Thanks

    1 vote

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  10. make sure emails have the account CLEARLY marked on the emails

    I am receiving billing emails that tell me invoices paid BUT not linked to an account -- I have over 6 accounts to manage and have NO idea whicj account is being referenced -- thanks


    Hi David,

    A quick note to let you know that we have successfully charged the invoice listed below:


    Invoice Number: 629543

    Amount: 171.15 USD

    You can view this invoice in the invoice section inside platform.

    Feel free to get in touch with us via Live Chat for questions/comments.

    We appreciate your business!

    Thank you,
    Cloudways Team
    www.cloudways.com

    |LASTSERVERDISCLAIMER|

    1 vote

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  11. Automated e-mail creating Confusion and Misunderstanding from both sides for NO reason at all

    Automated E-mails Like this can create confusion and misunderstanding for cloudways and the Client for No reason at all
    (you can talk to Wagas N. abut this issue, which needs great attention and improvement!)

    Hi,
    A new domain: xxxxxxxx.xxx has been added to the Rackspace email addon.

    To make sure that you receive emails through the Rackspace addon, please update the DNS MX records. For this, refer to the Rackspace documentation (https://support.rackspace.com/how-to/set-up-dns-records-for-cloud-office-email/).

    Note that you do not need to update the DNS records everytime you add an additional mailbox on the domain: xxxxx.xxxx
    Regards,
    Cloudways Team

    1 vote

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  12. Add feedback option under the help section plus have a feedback link on each page

    Feedback options are still hard to find -- only found one after 3 to 4 mins looking

    • no link on the bottom of subpages - would be great to give page-specific tips and ideas
    • nothing in help if I type feedback into search
    • no option button at top or bottom of help area which is 2nd place I looked after looking at the page footer

    Thanks for a great system -- it's really good -- and I would be happy to help it be better :)
    - atAdd feedback option under the help section plus have a feedback link on…

    1 vote

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  13. Add a Quick-Tour for new users

    I would like to suggest a quick-start-tour and/or more info bubbles explaining/defining each option and fill-in box.

    I'm a new customer I was lost when setting up my first server. The process is simple and straight forward, but I didn't understand what were applications, servers, projects and how they related to each other.

    Applications I figured were wordpress installs, magneto installs, etc. But how was the application name going to be used? is it going to be directory name for the application install on the server or is it just the name used to manage and organize things on cloudways…

    1 vote

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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  14. Write a doc on exactly what apps and setup to use for woocommerce emails from xxx@mydomain.com

    I am setting up a woocommerce store on cloudways. I want to send the customer emails such as order confirmation etc from woocommerce showing that they are coming from xxx@mydomain.com.

    I have read the various email docs but I am still confused. Maybe someone could write a doc for this very specific situation explaining what add-ons do I use. How do I set them up to send these automated emails?

    1 vote

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  15. Drupal site migration documentation

    I am having a lot of permission issues trying to migrate a drupal site. a simple document on how to migrate a site would be nice.... back to trial and error.

    1 vote

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  16. Option to DELETE account quickly

    This is a follow-up to this: http://feedback.cloudways.com/forums/203824-service-improvement/suggestions/9504162-option-to-close-account-quickly

    As I said, what I am suggesting here is a quick way to properly CLOSE/DELETE an account.

    Cloudways currently does not offer such an option.

    1 vote

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  17. Please can you notify your customers via email about current vulnerabilities with Wordpress etc

    Please can you notify your customers via email about current vulnerabilities/wide-spread attacks with Wordpress and other software packages asap.
    Today I was made aware of any issue with one of my customer's sites which was not posted on all vulnerabilities sites. On contacting cloudways I was told by a Cloudways representative that there was a current widespread attack on Wordpress sites with a suspect certain version of a plugin installed, that was impacting on a large percentage of wordpress installations.

    How come you don't notify your admin clients when this first becomes apparent so that:
    1. It reduces your service/support…

    0 votes

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