I'm using Live Chat while logged into my account, yet the staff never seem to know anything about who I am.

Even when I provide the console URL to the application or server I'm having trouble with, I still get asked for the server IP and/or Application Name.

The Support Staff would come across far more efficient if they could access the details in my account rather than having me repeat details stored in your own databases.

You guys have to add automatic payment from month to month. It's crazy it's not already here.

Cloudways must improve the warning system for trial expiration!! Upon expiration the server is deleted however in many cases the client is using serever as development site before launhing into production. CloudWays should send more email warning of the impending deletion of the server so the client is forewarned to take action beforew losing all their work! Currently there is an email 3 days before deletion but that is not enough there should be a 24 hr, 12 hr and 2 hours prior warnings that server will be deleted.

i have problem, after i create my account cloudways i can't login and i can't do a live chat,nothing are working
its saying for i can login,supports must activate it

help me please

I'm blocked and can't even log in to support without "chat" but "chat" says it can't work. So I'm stuck :(

Users should be able to log into support at minimum to find relief. So I'm typing here since you'll let anyone type here.

you put your chat icon in contact page but we cannot use it,
make it hidden if you dont provide this service.

I am setting up a woocommerce store on cloudways. I want to send the customer emails such as order confirmation etc from woocommerce showing that they are coming from xxx@mydomain.com.

I have read the various email docs but I am still confused. Maybe someone could write a doc for this very specific situation explaining what add-ons do I use. How do I set them up to send these automated emails?

I'm not a IT professional, so I do like to have a server without the configuration/administration layer, but have encountered problems when installig certain apps (eg. ERPNext).

It would be great if we could be able to request help of one executive who has root access and finally succeed.

Why I need to answer so many question on registration, and had to wait customer service? Why not using a form or something faster?

I think is not fair rounding off values, since we're not playing math, but dealing with money. By rounding values, people are unwittingly donating money to Cloudways! What about non dollar paying customers? As an example, by rounding $0.5 to $1, customers are paying more $0.5 for nothing, and customers which pay in reals are paying around R$ 1.65, just for nothing. Please, stop doing that. You are a company, not a non-profit organization we are helping with this "donations". If Cloudways thinks backups costs are high, simply make a price readjustment on it.

Create a documentation to explain server setting & packages for basic and advanced tabs please, is help to chose better configuration for some aplications

I am having a lot of permission issues trying to migrate a drupal site. a simple document on how to migrate a site would be nice.... back to trial and error.

This is a follow-up to this: http://feedback.cloudways.com/forums/203824-service-improvement/suggestions/9504162-option-to-close-account-quickly

As I said, what I am suggesting here is a quick way to properly CLOSE/DELETE an account.

Cloudways currently does not offer such an option.