We missed an email notification about non payment and then had trouble to sort out the payment as we were managing the account for a client and couldn't get him to provide new cc details quick enough.

I phone call could have avoided us loosing the client website and now carrying the costs of rebuilding it.

If you want to speak to a live person at Facebook, so guys you have just simply followed the steps.
Press 2 For Law Enforcement
Press 3 For business development & Advertising
Press 4 For marketing
Press 5 For press/ editorial issues
Press 6 For employee verification
Press 7 to speak with a live person at representative about the issues regarding Facebook Account.
Press 0 to speak to Facebook customer service representatives

For more visit: https://www.infoopedia.com/blog/how-do-i-talk-to-a-live-person-at-facebook

What the hell? I ask a question, and Hussain hung up on me and took the chat support icon away. Is this the way that you respond to questions? You are not living up to what has been posted about Cloudways.

no way to see where to contact support for live chat...should put the support button in the header and footer

Allow the users to copy the text of chat support to easily copy and paste the text to google translate. Or even better activate the google translate on the support chat for make it easy to not english people

This forum is a total mess from spam bots, spamming advertisements as comments. Today it is extremely easy to implement anti-spam / anti-bot logic, especially if you are an IT service provider and have front-facing content which is spammed. Having a spammed forum for years, gives a very bad impression - "Will my site get hacked or spammed if I place it here, do they even have firewalls? They must care zero percent for this kind of issues", comes to mind.

A functionable Live Chat

hi please update upi options like gpay , amazon pay or razor pay option that is very esay to pay your invoice on time

☛ LiteSpeed reduces hardware costs
☛ LiteSpeed Web Server will increase security
☛ The LiteSpeed Web Server increases performance
☛ You get better results and more profit also Good in SEO

To remove the tedium of downloading 12 invoices each year one by one

I am very thankful to Support team members and his CEO Aqib Gadit who is leading a wonderful team of Cloudways. Would love to see more enhanced features of Cloudways

Use this software solution, it has very good features and functions. One problem in cloudways is, everytime I will refresh a page, the chat window closes, then I have to click on chat window again, then I can't see the previous chat or reply of the agents. It's very annoying. I hope crisp can fix this issue.

Can we please get actual 24hr / 365 Live chat? The chat bot is very frustrating and customers wanted to just get referred to an article they would go to the knowledge centre.

we want to change our mail address
change of address or the user name presently NOT possible
try to improve t
Thanks

I have never been impressed with Cloudways' "customer support" from the beginning. It's generally obstructive, ignores the question, is poorly trained and just re-directs you to guides. On top of this, the Live Chat function has been greyed out for a year and Cloudways can't resolve it. Recently, it's got even worse so time to leave.

I prefer to wait for customer support rep that will answer my questions quickly than to not wait and have a support rep answer my questions slowly over many hours. Sure it looks good that customer support can be there right away as a selling point, but you'll have unsatisfied customers who have to wait for answers when they are chatting with support. I'd rather see an actual wait time and get a support rep who can answer me quickly as to not waste my time! So I'm suggesting that wait time be added for chat with support.

Crisp has better functionalities with unlimited users. The main thing is, a customer can easily get all the chat history from the browser itself, but for your current software, the chat history just disappears.

Also every time the page reloads, the chat software connection is lost and then I have to ask the bot to transfer me to agent again.