Service Improvement

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  1. Train your staff in Customer Service

    CloudWays provide a really great platform and infrastructure, the problems only occur when things go wrong and we have to rely on your support staff. Who may be great at the technical side of their job, but they're seriously lacking in the communication and customer service side.

    I don't want to get into the specifics, because this is just a suggestion that I'd like you to consider and this isn't meant to be a rant.

    It'd be great if you trained your staff on basic customer service, especially those on the Live Chat and Tickets.

    It would be great if…

    3 votes

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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  2. How do I Speak to a live person at AT&T?

    Effective steps to connect with a live person at AT&T
    AT&T customer service is available all the time to help you out with the issues that you are facing. If you are looking for the answer to the question How do I talk to a live person at AT&T, then go for any of the ways among phone support, email support, live chat support, and social media support.

    Simple ways to speak to a live person at AT&T
    Given below are the ways to get in touch with the customer service team of AT&T. Have a look.
    Dial the customer…

    1 vote

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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  3. Call People before you delete any servers. We just lost a full website

    We missed an email notification about non payment and then had trouble to sort out the payment as we were managing the account for a client and couldn't get him to provide new cc details quick enough.

    I phone call could have avoided us loosing the client website and now carrying the costs of rebuilding it.

    1 vote

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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  4. How do I speak to a live person at Facebook?

    If you want to speak to a live person at Facebook, so guys you have just simply followed the steps.
    Press 2 For Law Enforcement
    Press 3 For business development & Advertising
    Press 4 For marketing
    Press 5 For press/ editorial issues
    Press 6 For employee verification
    Press 7 to speak with a live person at representative about the issues regarding Facebook Account.
    Press 0 to speak to Facebook customer service representatives

    For more visit: https://www.infoopedia.com/blog/how-do-i-talk-to-a-live-person-at-facebook

    1 vote

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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  5. How to Change Margins In Google Docs?

    If you have to change the margins of your Google Docs, you can contact customer service. Or else, you may go through the instructions mentioned below.

    First of all, you need to open Google Doc by logging in to your account.
    Then you are required to choose the File option from the Menu bar.
    Next, you have to select the Page Setup option.
    After that, you have to select the values in the Margins text fields.
    In this way, you will be able to select the margins as per your needs.
    Also, you can set it to default for future…

    1 vote

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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  6. It would be really nice if you would answer the damn questions.

    What the hell? I ask a question, and Hussain hung up on me and took the chat support icon away. Is this the way that you respond to questions? You are not living up to what has been posted about Cloudways.

    2 votes

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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  7. live chat

    no way to see where to contact support for live chat...should put the support button in the header and footer

    1 vote

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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow users to copy the text of chat support to easily copy and paste the text to google translate

    Allow the users to copy the text of chat support to easily copy and paste the text to google translate. Or even better activate the google translate on the support chat for make it easy to not english people

    1 vote

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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  9. Att bot-prevention to this forum

    This forum is a total mess from spam bots, spamming advertisements as comments. Today it is extremely easy to implement anti-spam / anti-bot logic, especially if you are an IT service provider and have front-facing content which is spammed. Having a spammed forum for years, gives a very bad impression - "Will my site get hacked or spammed if I place it here, do they even have firewalls? They must care zero percent for this kind of issues", comes to mind.

    4 votes

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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  10. Live chat

    A functionable Live Chat

    1 vote

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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  11. invoice upi option

    hi please update upi options like gpay , amazon pay or razor pay option that is very esay to pay your invoice on time

    1 vote

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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add Litespeed Web Server For Batter Website Speed and Performance

    ☛ LiteSpeed reduces hardware costs
    ☛ LiteSpeed Web Server will increase security
    ☛ The LiteSpeed Web Server increases performance
    ☛ You get better results and more profit also Good in SEO

    24 votes

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    4 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote

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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  14. Excellent Service

    I am very thankful to Support team members and his CEO Aqib Gadit who is leading a wonderful team of Cloudways. Would love to see more enhanced features of Cloudways

    1 vote

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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  15. Use crisp.chat for your Live Chat Customer Support Team

    Use this software solution, it has very good features and functions. One problem in cloudways is, everytime I will refresh a page, the chat window closes, then I have to click on chat window again, then I can't see the previous chat or reply of the agents. It's very annoying. I hope crisp can fix this issue.

    2 votes

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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  16. Can we please get actual 24hr / 365 Live chat?

    Can we please get actual 24hr / 365 Live chat? The chat bot is very frustrating and customers wanted to just get referred to an article they would go to the knowledge centre.

    5 votes

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    6 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  17. we want to change our mail address

    we want to change our mail address
    change of address or the user name presently NOT possible
    try to improve t
    Thanks

    1 vote

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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  18. massively improve customer support

    I have never been impressed with Cloudways' "customer support" from the beginning. It's generally obstructive, ignores the question, is poorly trained and just re-directs you to guides. On top of this, the Live Chat function has been greyed out for a year and Cloudways can't resolve it. Recently, it's got even worse so time to leave.

    2 votes

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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  19. Wait time for support should be added

    I prefer to wait for customer support rep that will answer my questions quickly than to not wait and have a support rep answer my questions slowly over many hours. Sure it looks good that customer support can be there right away as a selling point, but you'll have unsatisfied customers who have to wait for answers when they are chatting with support. I'd rather see an actual wait time and get a support rep who can answer me quickly as to not waste my time! So I'm suggesting that wait time be added for chat with support.

    21 votes

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    74 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  20. Please change your live chat software to crisp.chat

    Crisp has better functionalities with unlimited users. The main thing is, a customer can easily get all the chat history from the browser itself, but for your current software, the chat history just disappears.

    Also every time the page reloads, the chat software connection is lost and then I have to ask the bot to transfer me to agent again.

    1 vote

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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
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