Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Request Backup Funds Option

    I prefer to automatically have my CC charged monthly from CW. If the CC is declined, I'd like to have the ability to 1) notify me ideally via text and email that my card was declined and 2) have CW pull from the Backup Funds account. That way, CW is still paid on time and there's no interruption to the servers, sites, and services that I have with CW.
    Someone else mentioned a secondary CC and that would be a great additional option too.

    2 votes

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  2. Accept AWS Credits

    Accept AWS Credits. WIll be really helpful for the startups.

    2 votes

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  3. 2 votes

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  4. Phantom Wallet: Setup your access to the Solana blockchain wallet

    Phantom is the top-rated and most secured Solana blockchain wallet that let your store, send, receive,
    collect, and swap tokens. You can use Phantom to manage SOL-based currencies such as SOL, USDT,
    USDC, Raydium (RAY), and Serum (SRM). To withdraw tokens on Phantom, you may be charged up to
    0.85% as a service fee. Now, if you have made up your mind to start trading on this platform then you
    need to go through the wallet setup process.
    https://sites.google.com/askscryptous.com/phantomwallet/home

    1 vote

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  5. Don't Shut Down & Delete Every Single Server After Missing Just 1 Payment

    Did you know that if you have 1 business card and something happens to it, you're screwed and all of your servers will be deleted?

    Don't believe me? Here's part of a transcript from a convo I just had with support (9/16/2022):

    Me: so basically, if i ever get my card stolen from me, i am screwed

    Support: you are not screwed if that happens, you can always contact your bank

    Me: because then i wouldnt be able to add funds, or any card if i only have 1 biz card, and a new card in the mail would take…

    1 vote

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  6. 1 vote

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  7. UPI Payment

    Please add a UPI payment option for Indian users. It's much easier for us to make payments on time.

    1 vote

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  8. Allow Cloudways clients to choose which order you process our monthly payments from

    Cloudways already offers the ability to add funds to our accounts.
    If there are no funds in our account at the time of payment, it automatically uses the credit card on file.

    Allow us the option to choose which is the primary form of payment: credit card or account balance.

    I find this VERY important because if there's an important reason not to be paying attention to emails and the credit card on file doesn't work, your system will shut down our servers in 3 days. Plus the added stress to stop what we're doing to figure out why the…

    1 vote

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  9. Please ADD 🇮🇳Indian🇮🇳 Payment option.

    Indian payment option
    1-RUPAY Card
    2-UPI
    3-WALLET payment option (paytm, phonepe, amazon pay)

    Please feel😭 our problem🤕.

    1 vote

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  10. Add per-server payment methods

    It would be great to have the option to specify payment methods on a per-server basis. This way, I could allow clients to pay for their own server without having to transfer the server to a client account. Most of my clients don't understand, or care to learn, about having their own account. They just want to pay and have me take care of the details.

    Ideally, I could establish a default payment method for all servers on my account and then override payment information for individual servers as needed.

    1 vote

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  11. to add "Delete My Account Permanently"

    You scared the hell out of me almost.

    just for information, i'm NOT going to pay you in future by any means..

    now, u will be like

    "You just need to go to Billing section in member area and click Cancel account.

    Support should have informed on this.

    Cloudways Team"

    OK, i got it, this is how u valued ur customer and their feedback by refusing to recognised the problem.

    don't suggest me, to PUSH cancel button..

    there is a difference in both..

    i want my id disappeared from your site; not to paused/ deactivated it..

    1 vote

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