This is such a basic feature that exists on any cPanel hosting plan. Simply allow us to set the root folder for a new SFTP accounts for an application.

I have software that automatically uploads to the SFTP but the upload fails because your default root (applcations/(appname) is not writable. Simply add a field to let us specify where the root for he new SFTP we just created will be (i.e. applications/(appname)/public_html/newfolder

I cannot stress enough how useful this will be for us developers and will make the CloudWays experience more robust and scalable.

It would be neat to add the possibility to directly access the Rackspace control panel where we can:
- add/remove/edit email addresses
- add DKIM records
- change the webmail login url
- add webmail Company logo
- and other things Rackspace offer to their direct customers

As we all know the benefits of lightspeed techniques. But unfortunately it is not available on cloudways. Kindly add the lightspeed server on cloudways.

Please add a way to import whitelist IPs from a list(or copy/paste) for "Bot Protection" as now going through the blocked IPs and comparing IPs and whitelisting one by one is hardly an option. Also there are legitimate optimization services that we use that get blocked(like https://nitropack.io for example) and they 10s of IPs so bulk whitelisting is much needed indeed.

Thank you, guys/gals and I hope this will be implemented sooner.

There have been breaking changes since the ElasticSearch 7.0 release.
For more information see https://www.elastic.co/guide/en/elasticsearch/reference/current/breaking-changes-7.0.html

To use up-to-date applications with ElasticSearch we need at least version 7.0

Thank you.

Adding limitations per application would be a great help so we can offer our clients a specific number on

disk space
bandwidth limit
CPU cores
and etc.

I suggest you should implement an in-house ftp, or file manager.

In the console we should have a file manager, so we shouldn't have to use clients (like Filezilla) for fpt.

Provide an SSL badge for Cloudways users to display on their sites. Most SSL companies provide an HTML Coded badge for website users to click on which then opens a security check popup that shows that the site is, in fact, secure at the very moment of use. It's reassuring for users, especially on an e-commerce site, to know they are protected.

Some time ago the billing process used to be that bills were sent via email each month and we would forward these by a rule to our finance system for OCR input.

Now we need to login with 2FA, download the invoice and email it to our finance system. This process takes roughly 5 minutes vs 0 seconds and is a backwards step from an automated process.

Can we bring back the option to have bills sent via email?

It is very very annoying that the system generates unrelated folder names for each appliaction - Please allow us to choose the name of the folder when creating a new application

Is it possible to get notifications when security patches etc are installed on our servers?

One of our websites was down for over 12 hours yesterday and took us a full day to debug and resolve. This appears to have been caused by a php patch upgrade which caused a memory leak in a Symfony package. Because we had no knowledge of a patch having been installed on our server this made the debugging process much more difficult.

LiteSpeed performs better than nginx: it transfers files faster and uses less CPU and memory.

Can we make it where you can set your own default admin username instead of always using the account email?

thanks!

It would be great if you could search the applications list with a keyword.

Now we have many applications on different servers and it is a bit cumbersome to find the correct application.

This is how I now do it:
1. Go to applications list and select one application by random
2. Change server from the top drop down list
3. Change to correct application in applications drop down list

It would be great for applications list to have a search functionality.

Rackspace Webmail should have option to mask original Rackspace webmail URL with CNAME with our own domain name, so to make it accessible from https://webmail.ourdomainname.com

The current options of infrastructure providers are great, but due to the recent invalidation of the Privacy shield act, some of our clients want providers owned and operated in the EU (not just US-owned companies with data centers in the EU).

For agencys, it would be great for us to be able to globally white label the URL

For example,
from:
wordpress-000000-000000.cloudwaysapps.com

to:
000000-000000.mydomain.com