Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Let us specify the root for a new SFTP account

    This is such a basic feature that exists on any cPanel hosting plan. Simply allow us to set the root folder for a new SFTP accounts for an application.

    I have software that automatically uploads to the SFTP but the upload fails because your default root (applcations/(appname) is not writable. Simply add a field to let us specify where the root for he new SFTP we just created will be (i.e. applications/(appname)/public_html/newfolder

    I cannot stress enough how useful this will be for us developers and will make the CloudWays experience more robust and scalable.

    25 votes
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    6 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Default wordpress Username + Password

    Can we make it where you can set your own default admin username instead of always using the account email?

    thanks!

    16 votes
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    planned  ·  4 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add ablility to bulk whitelist IP's in Bot protection

    Please add a way to import whitelist IPs from a list(or copy/paste) for "Bot Protection" as now going through the blocked IPs and comparing IPs and whitelisting one by one is hardly an option. Also there are legitimate optimization services that we use that get blocked(like https://nitropack.io for example) and they 10s of IPs so bulk whitelisting is much needed indeed.

    Thank you, guys/gals and I hope this will be implemented sooner.

    10 votes
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    11 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  4. Awaiting for PHP 8 in DO server

    PHP 8 released and we are awaiting PHP 8 in our DO server.

    11 votes
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    5 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  5. Resource limitation control per application (disk space, bandwidth limit, CPU cores)

    Adding limitations per application would be a great help so we can offer our clients a specific number on

    disk space
    bandwidth limit
    CPU cores
    and etc.

    33 votes
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    6 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Ion Cube Loader for PHP 7.4

    Ion Cube Loader for PHP 7.4.
    This will be greatly useful for all the users of the extremely popular wordpress theme (Flatsome). All these users will be able to benefit from faster speeds and greater security.
    Thank you

    6 votes
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    4 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Direct access to Rackspace control panel

    It would be neat to add the possibility to directly access the Rackspace control panel where we can:
    - add/remove/edit email addresses
    - add DKIM records
    - change the webmail login url
    - add webmail Company logo
    - and other things Rackspace offer to their direct customers

    37 votes
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    8 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  8. 21 votes
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    5 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  9. choose application folder name

    It is very very annoying that the system generates unrelated folder names for each appliaction - Please allow us to choose the name of the folder when creating a new application

    7 votes
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    2 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  10. search filter in selecting branch while deploying a branch on the server

    please add search filter while selecting a branch on the application so that it is easy to select a branch which we need to deploy on the server.

    i have many branches right now, it is difficult to navigate and search the branch which needs to be deployed

    5 votes
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    1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  11. Provide an SSL badge for Cloudways users to display on their sites. Most SSL companies provide an HTML Coded badge for website users to see.

    Provide an SSL badge for Cloudways users to display on their sites. Most SSL companies provide an HTML Coded badge for website users to click on which then opens a security check popup that shows that the site is, in fact, secure at the very moment of use. It's reassuring for users, especially on an e-commerce site, to know they are protected.

    1 vote
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    7 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  12. should implement an in-house ftp, or file manager.

    I suggest you should implement an in-house ftp, or file manager.

    In the console we should have a file manager, so we shouldn't have to use clients (like Filezilla) for fpt.

    64 votes
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    4 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Implementation of OpenLiteSpeed (OLS)

    LiteSpeed performs better than nginx: it transfers files faster and uses less CPU and memory.

    32 votes
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    2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. email or sms when your server goes over limit

    When an application goes over its allocated limit of CPU/RAM/SDD, an email or text message could be sent to the owner to alert them of the situation. The message could include the details of log files of the offending application or problem so the owner can quickly resolve the problem.
    Thank you!

    4 votes
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add Uplcloud!

    Please, just add Upcloud! It has Data centers closer to Africa than the rest. It will benefit your African users. The DC in Madrid!

    5 votes
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Openlitespeed servers

    When Cloudways.com will add Openlitespeed Servers?

    2 votes
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  17. Is it possible to get notifications when security patches etc are installed on our servers?

    Is it possible to get notifications when security patches etc are installed on our servers?

    One of our websites was down for over 12 hours yesterday and took us a full day to debug and resolve. This appears to have been caused by a php patch upgrade which caused a memory leak in a Symfony package. Because we had no knowledge of a patch having been installed on our server this made the debugging process much more difficult.

    11 votes
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    1 comment  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  18. Direct login to WP dashboard from admin planel URL without password

    This is a very handy function i see WP Engine has and it makes it super easy to just login to each site without the need to save passwords in the browser or add them manually. Do you think this would be an option to implement in the future?

    1 vote
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    under review  ·  2 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  19. Rackspace Webmail Domain name

    Rackspace Webmail should have option to mask original Rackspace webmail URL with CNAME with our own domain name, so to make it accessible from https://webmail.ourdomainname.com

    6 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. Notify me if elasticemail is having errors sending or is blocked

    Notify me if elasticemail is having errors sending or is blocked

    5 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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