Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. start to host Vultr's new High Frequency Compute Packages

    The new High Frequency Compute packages from Vultr are a huge improvement over their previous packages at a tiny increase in cost.

    Benchmarks of 2413 Geekbench ($5) vs 4883 Geekbench ($6), 25GB vs 32GB storage, high clock CPU's and NVMe Local Storage for just an extra dollar!

    Having to use a management solution to host these packages such as runcloud, serverpilot etc is an extra hassle for the average consumer and I have no doubt this will offer a huge surge of customers who are willing to pay for the convenience!

    Many thanks :)

    57 votes
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    26 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. LiteSpeed urgently required.

    Given that Digital Ocean, Vultr and others are well able to offer LiteSpeed or OpenLiteSpeed we urgently need the facility to provide LiteSpeed Acceleration for WordPress and other comaptible applications. Integrating the same with Breeze or Adding in the LiteSpeed Plugin would make a huge difference and keep Cloudways at the cutting edge where it should be.

    37 votes
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    18 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  3. should implement an in-house ftp, or file manager.

    I suggest you should implement an in-house ftp, or file manager.

    In the console we should have a file manager, so we shouldn't have to use clients (like Filezilla) for fpt.

    25 votes
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    1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Improve WordPress Staging: Selective Database Sync

    The actual staging feature was a big step forward to deal with business related WordPress sites.

    But for now only the entire database could be pushed/pulled between staging <> live environment.

    For more complex WordPress sites with WooCommerce or membership systems the actual staging feature is not enough. While in staging mode the live site changes permantly and new orders/users are created. When pushing back the entire datebase all changes would be overwritten!

    A selective database sync (select which tables should be copied) would really improve the staging feature. With that in place Cloudways would be a very good host…

    52 votes
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    16 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  5. White Label Domain

    For agencys, it would be great for us to be able to globally white label the URL

    For example,
    from:
    wordpress-000000-000000.cloudwaysapps.com

    to:
    000000-000000.mydomain.com

    43 votes
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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. ability to exclude certain files/folders on staging > live push

    This would give the ability to exclude certain staging related configuration files or logs, etc. Would be very helpful for a lot of users I think. If you agree vote up!

    18 votes
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    18 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add Litespeed Web Server

    Add Litespeed web server and remove Apache and Nginx.

    Litespeed is 10x faster than Nginx, and handles DDoS attacks better than Apache.

    15 votes
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    2 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  8. Please Add Litespeed Wordpress Version .

    Please Add Litespeed Wordpress Version,

    55 votes
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    58 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  9. 14 votes
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    2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Block other domains visibility from whois services

    Hi, I'd like to suggest a new feature to server owner's security, to block other domains visibility from whois services. at the moment, anyone can go to any whois service (i.e. http://reverseip.domaintools.com) and by typing domain name, or the IP address can check what other domains are hosted on this server. i think, to privacy of users and server owners, this is a lack. it may be just an additional feature, but i'm sure people would love to see this as an option to disable this from public view.

    3 votes
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    13 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  11. Adding the new Debian 10 + PHP 7.4

    during the last release of Debian 9 we need to wait almost 1 year to get the Debian update from 8 to 9, i hope this round we can have faster deployment of Debian 10 + PHP 7.4 as well, hope is couple of month from now

    7 votes
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    1 comment  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  12. Uninstall New Relic option on Settings & Packages >> Packages

    I would like to kindly suggest an option on "Settings & Packages --> Packages" to "Uninstall New Relic" from our servers, and this would automatically remove all those NR scripts on that server.

    I keep wondering how much Live Chat & Tickets it could save to Cloudways! This would save so many resources!

    2 votes
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    2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Direct access to Rackspace control panel

    It would be neat to add the possibility to directly access the Rackspace control panel where we can:
    - add/remove/edit email addresses
    - add DKIM records
    - change the webmail login url
    - add webmail Company logo
    - and other things Rackspace offer to their direct customers

    3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  14. Wait time for support should be added

    I prefer to wait for customer support rep that will answer my questions quickly than to not wait and have a support rep answer my questions slowly over many hours. Sure it looks good that customer support can be there right away as a selling point, but you'll have unsatisfied customers who have to wait for answers when they are chatting with support. I'd rather see an actual wait time and get a support rep who can answer me quickly as to not waste my time! So I'm suggesting that wait time be added for chat with support.

    19 votes
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    117 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  15. Force SSL

    It would be nice if we could have a Force SSL option from the control panel for wordpress. Then you would not have to install a ssl plugin or add rules to HTACCESS

    27 votes
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    3 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  16. Please make ElasticSearch ^7.0 releases available

    There have been breaking changes since the ElasticSearch 7.0 release.
    For more information see https://www.elastic.co/guide/en/elasticsearch/reference/current/breaking-changes-7.0.html

    To use up-to-date applications with ElasticSearch we need at least version 7.0

    Thank you.

    2 votes
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    1 comment  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  17. Node+NPM Update options

    Please let us update Node+NPM versions / choose which version we want?

    Thanks.

    9 votes
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    2 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  18. Regarding IPV6 enable

    Nowadays people are moving to faster internet connection so most users are using IPV6.
    But in CloudWays there is no option to enable ipv6 on Servers (Digitalocean).

    So some times who are using the only ipv6, their end our website will not load up.

    So here is my request to CloudWays team enable IPV6 for better performance on servers and customer satisfaction.

    Regards,
    Mainak

    15 votes
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    3 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add DigitalOcean Spaces Object Storage

    An inexpensive S3-compatible object storage with a built-in CDN that makes scaling easy, reliable, and affordable.

    4 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. Backup Process Improvement

    Hello Team,

    As of now there's only one full backup / restore option (Server Management > Backups > Take Backup Now)

    Can you please provide some option where the user can take backup as per their requirement, Sometime developer just want to take a backup of the database or hosting files not both all the time.

    If you're providing some option where the user can take backup/restore accordingly as of now if we're taking full backup and restoring the full backup it's super time consuming for the bigger websites while they just want to take database backup.

    Suggested Backup Process

    17 votes
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    13 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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