Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Direct access to Rackspace control panel

    It would be neat to add the possibility to directly access the Rackspace control panel where we can:
    - add/remove/edit email addresses
    - add DKIM records
    - change the webmail login url
    - add webmail Company logo
    - and other things Rackspace offer to their direct customers

    30 votes
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    9 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add the lighspeed servers

    As we all know the benefits of lightspeed techniques. But unfortunately it is not available on cloudways. Kindly add the lightspeed server on cloudways.

    14 votes
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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add ablility to bulk whitelist IP's in Bot protection

    Please add a way to import whitelist IPs from a list(or copy/paste) for "Bot Protection" as now going through the blocked IPs and comparing IPs and whitelisting one by one is hardly an option. Also there are legitimate optimization services that we use that get blocked(like https://nitropack.io for example) and they 10s of IPs so bulk whitelisting is much needed indeed.

    Thank you, guys/gals and I hope this will be implemented sooner.

    7 votes
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    2 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  4. Please make ElasticSearch ^7.0 releases available

    There have been breaking changes since the ElasticSearch 7.0 release.
    For more information see https://www.elastic.co/guide/en/elasticsearch/reference/current/breaking-changes-7.0.html

    To use up-to-date applications with ElasticSearch we need at least version 7.0

    Thank you.

    25 votes
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    started  ·  7 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  5. 12 votes
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    5 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  6. Resource limitation control per application (disk space, bandwidth limit, CPU cores)

    Adding limitations per application would be a great help so we can offer our clients a specific number on

    disk space
    bandwidth limit
    CPU cores
    and etc.

    15 votes
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. should implement an in-house ftp, or file manager.

    I suggest you should implement an in-house ftp, or file manager.

    In the console we should have a file manager, so we shouldn't have to use clients (like Filezilla) for fpt.

    41 votes
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    8 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Provide an SSL badge for Cloudways users to display on their sites. Most SSL companies provide an HTML Coded badge for website users to see.

    Provide an SSL badge for Cloudways users to display on their sites. Most SSL companies provide an HTML Coded badge for website users to click on which then opens a security check popup that shows that the site is, in fact, secure at the very moment of use. It's reassuring for users, especially on an e-commerce site, to know they are protected.

    1 vote
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    3 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  9. 6 votes
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow Bills to be sent via Email

    Some time ago the billing process used to be that bills were sent via email each month and we would forward these by a rule to our finance system for OCR input.

    Now we need to login with 2FA, download the invoice and email it to our finance system. This process takes roughly 5 minutes vs 0 seconds and is a backwards step from an automated process.

    Can we bring back the option to have bills sent via email?

    11 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. Is it possible to get notifications when security patches etc are installed on our servers?

    Is it possible to get notifications when security patches etc are installed on our servers?

    One of our websites was down for over 12 hours yesterday and took us a full day to debug and resolve. This appears to have been caused by a php patch upgrade which caused a memory leak in a Symfony package. Because we had no knowledge of a patch having been installed on our server this made the debugging process much more difficult.

    7 votes
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    1 comment  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add search to own applications list

    It would be great if you could search the applications list with a keyword.

    Now we have many applications on different servers and it is a bit cumbersome to find the correct application.

    This is how I now do it:
    1. Go to applications list and select one application by random
    2. Change server from the top drop down list
    3. Change to correct application in applications drop down list

    It would be great for applications list to have a search functionality.

    1 vote
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    3 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  13. Implementation of OpenLiteSpeed (OLS)

    LiteSpeed performs better than nginx: it transfers files faster and uses less CPU and memory.

    17 votes
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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. 40 votes
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    5 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Rackspace Webmail Domain name

    Rackspace Webmail should have option to mask original Rackspace webmail URL with CNAME with our own domain name, so to make it accessible from https://webmail.ourdomainname.com

    4 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  16. White Label Domain

    For agencys, it would be great for us to be able to globally white label the URL

    For example,
    from:
    wordpress-000000-000000.cloudwaysapps.com

    to:
    000000-000000.mydomain.com

    71 votes
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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  17. Need More DigitalOcean Plans

    I am Cloudways users for over 2 years now. As you see at https://www.digitalocean.com/pricing/, there are options of $5, $10, two $15 plan(different CPU), $20, $40, $80 plans. It can be helpful for users who need more faster server 3v CPU instead of 2v can go for it.

    And DO plans have been upgraded long back but savings hasn't been passed to customers in this regard. Please look into this.

    4 votes
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  18. Better Breeze descriptions

    The "Advanced Options" page of this plugin does not properly explain how to specify URLs. Please add examples and/or include a link to a KB article.

    Take the "Exclude CSS" field. I have no idea which of the following are valid:
    - https://example.com/resource/
    - https://example.com/resource
    - //example.com/resource
    - example.com/resource
    - /resource
    - example.com/resource/*
    - example.com/resource/(.*)
    - example.com\/resource\/(.*)
    - /example.com\/resource\/(.*)/

    How do I use this plugin? Please add more detailed instructions.

    5 votes
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    2 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  19. Adding the new Debian 10 + PHP 7.4

    during the last release of Debian 9 we need to wait almost 1 year to get the Debian update from 8 to 9, i hope this round we can have faster deployment of Debian 10 + PHP 7.4 as well, hope is couple of month from now

    15 votes
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    4 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  20. Please make search feature in all Bot Protection data table.

    so this make easier for user to find the ip addresses.
    And you can make a specific fiture to make a whitelist IP Adresses.

    Also please make the pagination better, so user can go to specific page.

    And also in the data table, please make a filter by country, ip, etc

    2 votes
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
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