Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Get DB/file path name with API endpoint

    I'd like to be able to get the DB name/file path with an API endpoint. This allows further automation of dev site setups, and has been requested for years on this forum.

    16 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add ablility to bulk whitelist IP's in Bot protection

    Please add a way to import whitelist IPs from a list(or copy/paste) for "Bot Protection" as now going through the blocked IPs and comparing IPs and whitelisting one by one is hardly an option. Also there are legitimate optimization services that we use that get blocked(like https://nitropack.io for example) and they 10s of IPs so bulk whitelisting is much needed indeed.

    Thank you, guys/gals and I hope this will be implemented sooner.

    17 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    66 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  3. Let us specify the root for a new SFTP account

    This is such a basic feature that exists on any cPanel hosting plan. Simply allow us to set the root folder for a new SFTP accounts for an application.

    I have software that automatically uploads to the SFTP but the upload fails because your default root (applcations/(appname) is not writable. Simply add a field to let us specify where the root for he new SFTP we just created will be (i.e. applications/(appname)/public_html/newfolder

    I cannot stress enough how useful this will be for us developers and will make the CloudWays experience more robust and scalable.

    35 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Monitoring info at scale

    Hello!
    https://fluid.services/wp-content/uploads/2021/04/stats1.jpg
    It would be nice if some of these stats could be displayed
    https://fluid.services/wp-content/uploads/2021/04/stats3.jpg
    in this area when looking at all servers
    i have a bunch of servers now and it would just make my life easier to see some of that info at scale
    and I'd be more likely to upgrade something (more money for you guys) if I can see it all in a list like that
    that's it! Just wanted to pass it along as something to consider down the line! I'd consider it a quality of life improvement for customers with multiple servers :)

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Default wordpress Username + Password

    Can we make it where you can set your own default admin username instead of always using the account email?

    thanks!

    34 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    planned  ·  6 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  6. Improve staging environment for websites that use Woocommerce + Elementor

    Paraphrasing an idea put forward for Magento sites...
    The staging area is useless for us at the moment as our users constantly post and sell products, so by the time we have finished work on the staging site updating pages there have been new products added, products sold and so on...this means we cannot merge the staging site with live as it overwrites the orders and products in the database.

    An option to exclude data specific to users, products, sales, etc, would be most welcome, so that we could push page layout and interface developments without affecting other content of…

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Woocommerce  ·  Flag idea as inappropriate…  ·  Admin →
  7. DigitalOcean NVMe SSD Plans

    DigitalOcean has launched NVMe options, Please check here: https://www.digitalocean.com/pricing/

    Kindly add Intel & AMD CPU Options to Cloudways that comes with NVMe SSD's

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Resource limitation control per application (disk space, bandwidth limit, CPU cores)

    Adding limitations per application would be a great help so we can offer our clients a specific number on

    disk space
    bandwidth limit
    CPU cores
    and etc.

    54 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    7 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Direct login to WP dashboard from admin planel URL without password

    This is a very handy function i see WP Engine has and it makes it super easy to just login to each site without the need to save passwords in the browser or add them manually. Do you think this would be an option to implement in the future?

    15 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    under review  ·  1 comment  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  10. Kamatera is a cloud provider with low prices and flexible server configuration.

    Please add servers from https://www.kamatera.com.

    They have a very flexible configuration of the server configuration and not big prices.
    I worked on their servers before I moved to Cloudways, I just got tired of doing administration, so I came to you.

    But otherwise, everything is at a high level.

    https://www.kamatera.com/Products/250/Pricing

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  11. choose application folder name

    It is very very annoying that the system generates unrelated folder names for each appliaction - Please allow us to choose the name of the folder when creating a new application

    18 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow users to set default PHP settings

    Allow users to set default PHP settings so that newly created apps already have the correct settings and don't need to be reconfigured every time.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Get Your Turkey eVisa in 1 Hour - eVisas Application System

    You can get your Turkey Visa in just 1 hour by selecting Express concierge Type. It takes just 5 minutes to apply. Multiple Payment Options.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Train your staff in Customer Service

    CloudWays provide a really great platform and infrastructure, the problems only occur when things go wrong and we have to rely on your support staff. Who may be great at the technical side of their job, but they're seriously lacking in the communication and customer service side.

    I don't want to get into the specifics, because this is just a suggestion that I'd like you to consider and this isn't meant to be a rant.

    It'd be great if you trained your staff on basic customer service, especially those on the Live Chat and Tickets.

    It would be great if…

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow exceptions to "Direct PHP files access"

    I'd find it really useful to be able to add exceptions to this rule by specifying specific URLs you want to allow direct access for. For example AJAX calls to PHP it might be necessary to have.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  17. PHP-FPM Log buffer length limit issue needs resolving

    There is an issue on servers configured by Cloudways, in which the PHP-FPM log buffer (error msg length) is set to 1028 bytes. This is too short for many errors messages generated by Wordpress.

    It results in many entries of:
    "Message":"AH01071: Got error 'the log buffer is full (1024). The access log request has been truncated.'"

    In the PHP error logs views in Application Manager. So rather than seeing the actual error, you end up just seeing this message. Which is, obviously, very unhelpful.

    Apparently it's due to the setting of log_limit setting in PHP-FPM, complied with Nginx.
    You can…

    13 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Cheap Gaming Monitor

    Cheap Gaming Monitor deals will prevent lots of money on displays giving options that will have antecedently value atiny low fortune. As technology like 4K resolution and 144Hz refresh rates become cheaper, we're seeing play monitor costs drop considerably, and after you mix that with regular sales and discounts you've a formula for a steal.
    https://modapkdownload.org/cheap-gaming-monitor/

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. 34 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    11 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  20. Ion Cube Loader for PHP 7.4

    Ion Cube Loader for PHP 7.4.
    This will be greatly useful for all the users of the extremely popular wordpress theme (Flatsome). All these users will be able to benefit from faster speeds and greater security.
    Thank you

    11 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3 4 5 95 96
  • Don't see your idea?

Feedback and Knowledge Base