Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. start to host Vultr's new High Frequency Compute Packages

    The new High Frequency Compute packages from Vultr are a huge improvement over their previous packages at a tiny increase in cost.

    Benchmarks of 2413 Geekbench ($5) vs 4883 Geekbench ($6), 25GB vs 32GB storage, high clock CPU's and NVMe Local Storage for just an extra dollar!

    Having to use a management solution to host these packages such as runcloud, serverpilot etc is an extra hassle for the average consumer and I have no doubt this will offer a huge surge of customers who are willing to pay for the convenience!

    Many thanks :)

    77 votes
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    21 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Direct access to Rackspace control panel

    It would be neat to add the possibility to directly access the Rackspace control panel where we can:
    - add/remove/edit email addresses
    - add DKIM records
    - change the webmail login url
    - add webmail Company logo
    - and other things Rackspace offer to their direct customers

    12 votes
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    4 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  3. should implement an in-house ftp, or file manager.

    I suggest you should implement an in-house ftp, or file manager.

    In the console we should have a file manager, so we shouldn't have to use clients (like Filezilla) for fpt.

    29 votes
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    3 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. White Label Domain

    For agencys, it would be great for us to be able to globally white label the URL

    For example,
    from:
    wordpress-000000-000000.cloudwaysapps.com

    to:
    000000-000000.mydomain.com

    60 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. 27 votes
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    4 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. 4 votes
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    1 comment  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow Bills to be sent via Email

    Some time ago the billing process used to be that bills were sent via email each month and we would forward these by a rule to our finance system for OCR input.

    Now we need to login with 2FA, download the invoice and email it to our finance system. This process takes roughly 5 minutes vs 0 seconds and is a backwards step from an automated process.

    Can we bring back the option to have bills sent via email?

    4 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Adding the new Debian 10 + PHP 7.4

    during the last release of Debian 9 we need to wait almost 1 year to get the Debian update from 8 to 9, i hope this round we can have faster deployment of Debian 10 + PHP 7.4 as well, hope is couple of month from now

    13 votes
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    3 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  9. Please make ElasticSearch ^7.0 releases available

    There have been breaking changes since the ElasticSearch 7.0 release.
    For more information see https://www.elastic.co/guide/en/elasticsearch/reference/current/breaking-changes-7.0.html

    To use up-to-date applications with ElasticSearch we need at least version 7.0

    Thank you.

    7 votes
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    1 comment  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  10. PHP version change option on application level

    i think there should an option to choose php version on application not on server level, so that if it is require to change php version, i don't need to ad a new server and pay extra for that

    5 votes
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Uninstall New Relic option on Settings & Packages >> Packages

    I would like to kindly suggest an option on "Settings & Packages --> Packages" to "Uninstall New Relic" from our servers, and this would automatically remove all those NR scripts on that server.

    I keep wondering how much Live Chat & Tickets it could save to Cloudways! This would save so many resources!

    4 votes
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    3 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Please Add Litespeed Wordpress Version .

    Please Add Litespeed Wordpress Version,

    74 votes
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    66 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow Country Blocking at the Server Level

    Please consider allowing us to choose Server access to specific countries at the Server Level. If our WP sites or other applications (even our clients) are selling only within the US, why should we not block access to all other countries trying to access the server. There are so many daily hack attempts from countries outside the US, but even if this were not the case, allowing the user to manage Country Access (perhaps by blocking IP ranges) would greatly reduce the effect of DDOS attacks and also reduce server load from unrelated or unnecessary website visits. Thanks!

    20 votes
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    1 comment  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  14. Resource limitation control per application (disk space, bandwidth limit, CPU cores)

    Adding limitations per application would be a great help so we can offer our clients a specific number on

    disk space
    bandwidth limit
    CPU cores
    and etc.

    3 votes
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Authenticated Origin Pulls / SSLVerifyClient require

    I'm new customer, and previous tenant has domains pointing to my IP.
    My server is being hammered, tried blocking malicious traffic many different ways already, but need to enable Apache option SSLVerifyClient require.

    It means, the webserver will only accept connections from cloudflare, and nobody else. Quite common for people to bypass cloudflare, and hack into the origin server directly.

    If you let me edit the server.apache file, I would put the following:

    SSLCertificateFile "/applications/xxx/privatehtml/cert2020.crt"
    SSLCertificateKeyFile "/applications/xxx/private
    html/cert2020.key"
    SSLCACertificateFile "/applications/xxx/private_html/server-ca.crt"
    SSLVerifyClient require

    Authenticated Origin Pulls
    Authenticated Origin Pulls allow you to cryptographically verify that requests to your origin server…

    3 votes
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    1 comment  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  16. Better Breeze descriptions

    The "Advanced Options" page of this plugin does not properly explain how to specify URLs. Please add examples and/or include a link to a KB article.

    Take the "Exclude CSS" field. I have no idea which of the following are valid:
    - https://example.com/resource/
    - https://example.com/resource
    - //example.com/resource
    - example.com/resource
    - /resource
    - example.com/resource/*
    - example.com/resource/(.*)
    - example.com\/resource\/(.*)
    - /example.com\/resource\/(.*)/

    How do I use this plugin? Please add more detailed instructions.

    1 vote
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    2 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add DigitalOcean Spaces Object Storage

    An inexpensive S3-compatible object storage with a built-in CDN that makes scaling easy, reliable, and affordable.

    5 votes
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    9 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. Block other domains visibility from whois services

    Hi, I'd like to suggest a new feature to server owner's security, to block other domains visibility from whois services. at the moment, anyone can go to any whois service (i.e. http://reverseip.domaintools.com) and by typing domain name, or the IP address can check what other domains are hosted on this server. i think, to privacy of users and server owners, this is a lack. it may be just an additional feature, but i'm sure people would love to see this as an option to disable this from public view.

    4 votes
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    14 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  19. Is it possible to get notifications when security patches etc are installed on our servers?

    Is it possible to get notifications when security patches etc are installed on our servers?

    One of our websites was down for over 12 hours yesterday and took us a full day to debug and resolve. This appears to have been caused by a php patch upgrade which caused a memory leak in a Symfony package. Because we had no knowledge of a patch having been installed on our server this made the debugging process much more difficult.

    2 votes
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    0 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  20. update magento2 version ..latest version is 2.3.5 sp1

    update the magento 2 application, latest magento 2 version fixed some security bugs.. :)

    2 votes
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    0 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
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