Paraphrasing an idea put forward for Magento sites...
The staging area is useless for us at the moment as our users constantly post and sell products, so by the time we have finished work on the staging site updating pages there have been new products added, products sold and so on...this means we cannot merge the staging site with live as it overwrites the orders and products in the database.

An option to exclude data specific to users, products, sales, etc, would be most welcome, so that we could push page layout and interface developments without affecting other content of the website.

Looking forward to a future implementation of this feature.
Keep up the good work!

When using a WordPress plugin like WebP Express (https://wordpress.org/plugins/webp-express/) or ewww.io, they are using an htaccess rule to redirect browsers that support webp images to the corresponding webp image files. This however does not work out of the box on Cloudways due to Cloudways' Nginx vhost.

Currently, I need to contact Cloudways for each application I want to add support for webp images to exclude images from the Nginx vhost. After that, the htaccess rules work correctly. This is also described by ewww: https://docs.ewww.io/article/16-ewww-io-and-webp-images

Can you please give us control of excluding images from the Nginx vhost ourselves? This would save your support and us much time.

Thank you for considering.

This is about the "Breeze" cache plugin for Wordpress, which is by the way amazing!

There is just one thing that is really annoying, that most of other cache plugin do. There is no option to purge the cache only for a specific page. With other cache plugin, it's possible to do it from the Wordpress bar at the top of the page and that's great to force refreshing a page for users, without having to delete the whole cache, thus slowing down the whole website for users during some time.

Thank you for the great work and best regards, David

From Wordfence:
We tested this issue using the Breeze plugin and found two problems.

This affects Wordfence’s two-factor authentication, if one or more users has set up two-factor authentication, and the reCAPTCHA feature, so using either or both of those features would be broken by Breeze modifying our script tags.

In Breeze’s “Advanced Options”, under “Delay JS inline scripts”, you can remove the line that says “nonce” to avoid having our script deferred.

You will also need to turn off the “JS” option under “Minifcation” in Breeze’s settings. We don’t know why they are modifying our script tag when minification is off but not on, but they have removed parameters that are necessary when loading Google’s api.js file.

Enabling JS minification may work on your site, but that has the potential to break other scripts. You can try it if you like, but be sure to test your site’s functionality if you do. Otherwise, we recommend disabling Breeze temporarily, until their next release that may fix these new issues.

Me: I tried the above suggestion which did not work. Cloudways have downgraded Breeze to an earlier version for me.

Can you please fix the compatibility issue.

Thank you

Currently, I have a ticket pending. One of your genius engineers is hard at work trying to fix something for me. (Awesome.) However, I get an email quite often saying:

"Hi there,

This is an automated e-mail to remind you that request (#XXXXXX) is pending at your end and awaits your feedback.

This is an automated system which would mark this ticket solved if not replied within next 24 hours. Please update the ticket if required. Otherwise, this ticket would be marked as solved due to no reply.

Please follow the link below to review and update your request:
http://tickets.cloudways.com/hc/requests/XXXXXX"

So, naturally I respond saying, "please don't close my ticket!"

And then I get a manual response saying, "no no, you're good" and then the cycle begins again.

It would be better if you didn't prompt me for a response, and instead said something like,

"Hi there,

This is an automated e-mail to remind you that we are still working on request (#XXXXXX).

This is an automated system. Rest assured we're working on your project and hope to update you with a resolution soon. Please update the ticket if required.

Please follow the link below to review and update your request:
http://tickets.cloudways.com/hc/requests/XXXXXX

Cloudways uses a support chat system called Intercom. Many companies use it.

When I have support issues with other companies and need to show a picture, I can just copy an image from my screen and paste in the Intercom chat.

But for some reason, your Intercom is set in a way that prevents me from easily pasting images. It is very challenging to get the images to you - many extra steps.

I'm going to be with you guys for a long time. It would be nice for your Intercom to be set up to allow easy image pasting from my Mac clipboard.

Also, all the other ways require me to save the image on my drive, which just takes up space for no reason. Pasting from my clipboard doesn't require me to save the image first.

Would it be possible for your team to really look into this and let me know if you can change it?

I could understand if it's a policy, but if you could set it up this way, like the others, I think it would be good for everyone!